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“Gorgeous Hotel” 4 of 5 bubbles
Review of Veranda Natural Resort

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Veranda Natural Resort
Ranked #2 of 17 Hotels in Kep
Certificate of Excellence
Boulder, Colorado
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Gorgeous Hotel”
4 of 5 bubbles Reviewed April 8, 2013

This was one of them ost unique and beautiful resorts we stayed at in SE Asia on our three week trip. We loved the natural setting, the beautiful trees and the whimsical bridges through the trees. The pool is beautiful, and breakfast a delight.

We stayed in the superior suite, which was spacious and comfortable, if a little quirky. Great view is somewhat obscured by the vigorous growth of the local foliage, but hard to complain about lush natural beauty

Two things that would take this resort up to excellent for me:
1. Improved quality of food/value for dinner at the restaurant
2. Better management. The upper level management was not particularly friendly or service oriented. And as others have mentioned, they seem a little tyrannical. Most of the staff is extremely friendly and great when the supervisors aren't around and scared when they are! Weird corporate culture impacting the guest experience.

All in all, would DEFINITELY stay there again.

Room Tip: Probably not worth spending up on the most expensive suites unless you need a lot of space!
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank bmust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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783 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (148)
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English first
Brisbane, Australia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

Recently stayed overning in Kep after roughing it on Rabbit Island in a hut.
Veranda was a welcome find and has a great pool and restaurant.
Its pricey for Kep but you get what you pay for even in Cambodia.
Staff all smiles but you needed to chase your food order as the smile doesnt mean they understand but they try hard.
Really nice sunsets from the restaurant and food was fair.

Stayed April 2013, traveled with family
Helpful?
Thank Djk12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howden, United Kingdom
Level Contributor
151 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

Staying here was like being on a film set. We stayed in our own little private bungelow with a bedroom inside and a bedroom outside. We slept out under the stars each night and it really was an experience I will never forget. The pool is the biggest and most luxurious I have seen. The breakfast buffet was amazing and all the staff were totally superb. The only negative is that the hotel it up a very steep dirt track and tuk tuks can only make it 1/2 way up.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kenmlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmette, Illinois
Level Contributor
215 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 bubbles Reviewed April 6, 2013

We stayed here for 3 nights. I was a little worried after reading the reviews. Booked directly after searching through Tripadvisor and checking websites. Communication was clear and fast (cash payment only, cc is 5% extra). Considered booking Knai Bang Chatt, but the bottom line was for 2 rooms (2 adults + 3 children) it was basically going to cost double the price. For some reason, spending more than US$300 a night in Kep just seemed too much. While not perfect Veranda has lots going for it. Staff was efficient, friendly, some very not super friendly but others definitely were. Check in was smooth, they carried our bags straight to our room (which was ready early), got coupon for a welcome drink (reception is just really small, an overhaul with a slightly more inviting reception would be good). We had an issue with a leaking aircon (older split unit) and it was picked up immediately and repaired. We stayed in the Deluxe Family Retreat, basically 2 separate bedrooms with each their own bath room and a huge shared balcony. We had room 10/11A. Drawback was it is situated right under the restaurant, and noise levels were quite high in the morning especially (preparing for breakfast). It started off pretty bad the first morning but considerably better the other nights. However, this room has great ocean views. The rooms are very spacious. Lots of closet space. No phone (would be handy), minibar, fairly large bathroom (but definitely needs upgrading, 4 different types of tiles, just not up to date). Slippers are provided. Aircons worked but not as cold as you would expect (although it was super hot), but cool enough to sleep (just not the 16C it was on). One extra bed was on the balcony but as it was hot, we basically put the mattrass on the floor in the other bedroom every evening. Bed was slightly firm. Two fans on the balcony. Hotel has a spa, pool bar, bakery / ice cream shop, shop next to reception that sells quite a bit of stuff, restaurant / bar. Prices are a little higher than average for Cambodia, but crab market is only a $2 tuk tuk away (we didn't walk). Swimming pool area is nice, although lots of tiles are coming off the pool floor with some sharper edges. About 16 beds around the pool which was sufficient while we were there but with all rooms taken, it probably won't. Pool towels definitely need to be replaced (they are thin, dry and turning yellow instead of white). Small kids area with some activities (9 am - 7 pm), which is great for a break and some quiet time. Breakfast was fine considering the size of the hotel, with a decent choice. Only drawback is that some construction was going on next to the restaurant, and they'll just get started whenever they wanted to (turned out to be 7 am) while people are eating their breakfast. This seems to be quite common as many places are upgrading due to increasing demand, but there is no real sense of timing and they'll just do whatever they want whenever they want. Would be normal to start at 9 am at the earliest, but obviously not in Cambodia / Veranda. Restaurant was fine (had 1 lunch there) but slightly overpriced compared to other options in Kep and we preferred to try many other different places (Kim Ly, Breezes, Holy Crab, Kep Saloon, L'Auberge de Wam). Hotel is helpful with changing US$ into smaller notes. Laundry is cheap (had my son's shorts washed after he slipped in the mud at the pepper plantation, got charged US$0.25). This resort has great potential but it needs to step up, upgrade facilities and think more with the international customer in mind. The rustic feel is fine for this area, but they need to push for some improvements. Views are great, Kep is lovely and still so quiet, laid-back, etc. The set up is good. Kids loved it, which is always an advantage. As somebody mentioned, they have all these rules but in the end most are common sense, others you take with a grain of salt and use your common sense. Not biggie. Would recommend it for sure as long as you're not expecting Thai / Indonesian 4/5*standards, they're just not there yet ...

Room Tip: Deluxe Family Retreat 10A/11A has 2bed/2bath and great ocean views. However, it's right under th...
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  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 1andTwins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United kingdom cheshire
Level Contributor
128 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed March 29, 2013

Like others we found our welcome very efficient but not as friendly as some of the other places we have stayed. We had a large room which was very clean and we liked the fact that it was very private. The bathroom probably needed up dating and better lighting would have been helpful as the room was quite dark. The pool area was fabulous, although there was some building repairs being completed which were a bit noisy on our first day. There is plenty of choice at breakfast and the restaurant staff were very efficient. Brilliant sunset views in the evening. This property has a lot of steps and the paths are uneven, in keeping with its style, so may not be suitable for those who are less mobile. Drinks and food was more expensive than other hotels but there are plenty of alternatives at the crab market which is a $2 tuktuk ride.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kascrofton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed March 28, 2013

As you know trip advisor is a purely personal take on something & this review is from someone who realised she doesn't do rustic.
The hotel is in a great location above Kep and has great views, as my son said it is like a great big tree house.
Our welcome, as noted by other reviewers was a little less enthusiastic than we had received elsewhere but efficient and helpful. We had booked a family bungalow (no 2), which really was a tree house. Within seconds my case was covered in big red ants and at that point I asked for another room. The rooms at the resort are very varied in style, quality and price. We ended up in the deluxe family pool suite, massive accommodation, the most amazing sunset view and brick built. We were also woken very early by kitchen staff and builders. We stayed one night then changed hotels.
We did have breakfast at the resort which was really good.

  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Daisypippin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wimborne Minster, United Kingdom
Level Contributor
486 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 370 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

Having read the reviews on Tripadvisor we were aware that the Veranda was going to be rather rustic, but we were so glad we stayed here.
We arrived in the early afternoon and must admit were a little concerned when we arrived in the tiny reception. Our Phnom Penh driver helped to check us in as the staff didn't seem too concerned about our arrival and we were shown to our beautiful little bungalow.
Yes, it was small and dark and the bathroom was prone to mosquitos, however we knew exactly what it was going to be like and enjoyed our three night stay far more than the 5-star Sokha Beach resort we were travelling to after our stay in Kep!
Our verandah looked out over the jungle foliage and the restaurant below to the sea in the distance. The hammock and the day bed were lovely and the plate of fruit was welcome after our long drive. The bungalow next to ours was unoccupied and we really felt relaxed in such peaceful surroundings.
The room was extremely small and dark and there was barely enough room for our two suitcases. The doorless bathroom/toilet did allow mosquitos to enter through a hole in the floor, and while this may horrify some people we can honestly say the whole experience was delightful.
Breakfast was lovely, though it was a mad scrum to get the best seats that overlooked the hillside below.
We didn't eat dinner at the Veranda as we dashed down to the crab shacks for sunset drinks each evening. It was a steep climb back, and the streetlights switched off at 10pm, so we made the trip back in darkness though this just added to the adventure.
We took a trail through the National Park right on the doorstep of the hotel and spent the second glorious day on Rabbit Island.
It was a wrench to leave and in hindsight wished we'd spent another couple of nights there instead of heading off to Sihanoukville.

Room Tip: We had the cheapest bungalow, but were very happy with it for the price
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Veranda Natural Resort

Property: Veranda Natural Resort
Address: Kep Hillside Road, Kep 07503, Cambodia
Location: Cambodia > Kep Province > Kep
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Kep
#2 Romantic Hotel in Kep
Price Range (Based on Average Rates): $
Hotel Class:4 star — Veranda Natural Resort 4*
Number of rooms: 40
Official Description (provided by the hotel):
HIDDEN below Kep National Park overlooking the Gulf of Thailand, Phu Quoc Island (Vietnam) and Bokor Mountain, you find a retreat dedicated to the finer things in life: beauty, tranquility and great food. Here, just a few hours from Phnom Penh airport, you feel light years away from the crowds, ready to experience the true Kep in its entire splendor. The retreat presents a unique concept with raised wooden walkways made of stones and wood connecting all our private bungalows in the resort. Visit some of the area’s most iconic attractions or find your own hidden gems. Or maybe just lounge by one of the biggest salt-water pools in Kep, enjoying views of natural surroundings including uncounted exotic fruit trees as the tropical breeze carries fragrances from nearby flowers from the wild mountains. Welcome to Veranda Natural Resort - enjoy your stay! ... more   less 
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Also Known As:
Veranda Natural Hotel Kep
Veranda Natural Resort All Inclusive

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