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“Luxurious lodging”

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Veranda Natural Resort
Ranked #2 of 18 Hotels in Kep
Certificate of Excellence
Reviewed December 14, 2012

We were delighted to arrive at this beautiful property. We had a huge room, complete privacy, and a huge balcony/living room. The buffet breakfast was presented with loving care, with the chef hovering over his creations. Staff is very friendly and helpful. The view is stunning. We enjoyed the use of the large pool. We also rented scooters from here which was very convenient.
I hope we will be able to return again! Highly recommend this hotel!

  • Stayed: December 2012, traveled as a couple
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Thank Pat294217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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391 - 397 of 818 reviews

Reviewed December 8, 2012

Whilst the setting and the lay-out of this resort is great, it is now overpriced and has a number of shortcomings. I arrived to find the bungalow I had booked was not usable so was upgraded to a two-bedroom villa for the same price. All well and good except that neither room safe could be accessed the whole five days I was there, despite the efforts of several members of staff, the TV remote in the room I used did not work (fortunately the other one did) and the main light in the bathroom didn't work and it took two requests to get it changed. It was left to me to sort out a workable set of keys from the two that I was given. Having said all this the staff were as delightfully smiling as throughout Cambodia and the pool and restaurant were excellent.

  • Stayed: December 2012, traveled solo
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2  Thank DougF45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2012

Stayed a night at Villa unit. Found the amenities in room a little basic, and unfortunately the towels provided were not laundered properly. The breakfast area of the resort is probably the best part, with fine views. The occasional stray cat and dogs are a distraction. One has to get used to walking the steps as the buildings are tightly perched on a rather steep slope. Overall a charming resort, but I feel the management would need to modernise the rooms further to remain competitive over the longer term, and to justify the rates its charging

  • Stayed: November 2012, traveled on business
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Thank sodesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012

Veranda has become an institution in Kep. It is located in a great spot on the hill with beautiful views, it has a stunning pool, good restaurant and numerous facilities. The rooms are unique and beautiful and we really enjoyed our stay. However, we did feel the prices were just a tad too much for what it was. If the prices were 20-30% lower, they would be more appropriate for what Veranda is.

Room Tip: Get a room with a view of the ocean, not the hill.
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  • Stayed: September 2012, traveled as a couple
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Thank li0ntamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012

I had high expectations of the place after reading other reviews. When I tried to check in after a long journey I was kept waiting for over an hour whilst the reception staff refused to accept that I had a booking, despite showing them details of my reservation. They even wanted to see the website where I had made the booking, and when I did they still insisted that they had nothing to do with the company. Eventually a manager was called (reluctantly) and the issue was resolved, there was no apology from the manager. For a relatively expensive resort I expected more. Compared with other hotels that I stayed in Cambodia, my experience here was undoubtedly the worst.

Stayed: October 2012, traveled as a couple
Thank Hugo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012

Apologies to all reviewers who love this place, but my title says it all and frankly we were very surprised at the place after having read so many great reviews. Certainly the views are splendid and the staff nice but we thought our room was rather like being in a dungeon.

The prices are not cheap, which isn't an issue, but we didn't feel like staying in that ghastly room any longer than one night. We had to hobble around on the stones set into the floor on which you couldn't walk comfortably in bare feet, there was no phone in the room, neither was there any facility for hanging clothes and that great big wooden structure around the bed took a bit of navigating, particularly in the middle of the night when needs must. LIghting in the room was so poor that it was impossible to read at night and in the bathroom, if you could call it that as it was only a sort of little alcove set in amongst all the rocks and stones, we could not use the small mirror over the basin as it was too gloomy and dark even during the day.

The property of course has been built to capture views, which is all very well, but it would be a brave soul who would stagger down and up that rickety track on foot to visit the town, restaurants and crab market for which Kep is well known.

Room Tip: We respect that many others find this place charming and peaceful but we felt suffocated.
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  • Stayed: November 2012, traveled as a couple
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1  Thank travelkat88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

As expats living in The craziness of Phnom Penh, the tranquility of Veranda was a welcome change... From the moment we pulled in to the driveway the service and attention was first class. Karen, the new Manager was extremely professional and welcoming. We were very impressed with her management over the next 3 days. The accommodation was beautiful.. We stayed in Rosewood Room in the main Villa. It was perfect.. Beautiful large room with its own balcony nestled behind the jackfruit tress. Our first night they bought over a beautiful fruit basket, then our second night they arrived with a basket of cookies from the bakery. Nice little touches. Breakfast was great and overlooking the sea was gorgeous. Lots of areas where you can relax. You really don't need to leave the resort as everything you need is there. The swimming pool and bar attached was beautiful. Clean, plenty of sun beds and surrounded by gardens. The staff in the restaurant were lovely and made sure they tried to chat with you in English... All in all it's our new favourite place and we have already booked our return trip.

  • Stayed: November 2012, traveled as a couple
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Thank Julestravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Veranda Natural Resort

Address: Kep Hillside Road, Kep 07503, Cambodia
Location: Cambodia > Kep Province > Kep
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Luxury Hotel in Kep
#1 Family Hotel in Kep
#2 Romantic Hotel in Kep
Price Range: $104 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Veranda Natural Resort 4*
Number of rooms: 40
Official Description (provided by the hotel):
HIDDEN below Kep National Park overlooking the Gulf of Thailand, Phu Quoc Island (Vietnam) and Bokor Mountain, you find a retreat dedicated to the finer things in life: beauty, tranquility and great food. Here, just a few hours from Phnom Penh airport, you feel light years away from the crowds, ready to experience the true Kep in its entire splendor. The retreat presents a unique concept with raised wooden walkways made of stones and wood connecting all our private bungalows in the resort. Visit some of the area’s most iconic attractions or find your own hidden gems. Or maybe just lounge by one of the biggest salt-water pools in Kep, enjoying views of natural surroundings including uncounted exotic fruit trees as the tropical breeze carries fragrances from nearby flowers from the wild mountains. Welcome to Veranda Natural Resort - enjoy your stay! ... more   less 
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Also Known As:
Veranda Natural Hotel Kep
Veranda Natural Resort All Inclusive

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