This place could be a little haven for those wanting a few days of relaxation. It's set in lush gardens at the foothills of the Kep National Park and seems perfect. In fact it's only the gardens, pool and restaurant that can be described as boutique.
The overall accommodation from the outside looks very impressive. But once inside, the interior doesn't match the initial welcome.
Asia's interpretation of boutique is rather loose. Neither the furniture, the bathroom or the cleaning of the rooms matched the rest of the hotel.
The furniture is dated but functional. The bathroom had the slowest electric shower ever. Again the bathroom looked disjointed from the look and feel of the hotel. And the rooms were not cleaned particularly well. Cobwebs everywhere in the room and bathroom. Furniture partially dusted.
Given Asia's low standard of hygiene, this may well be good enough in their eyes. I've found whatever star hotel you book, lower your expectations and then it's a nice surprise if they at least meet them. Don't get me wrong, I'm not expecting Western standards, but cleaning is cleaning in any country. Service I appreciate can differ.
There's a western couple 'advising' the owners on how to run the hotel. Whilst without them the service would also be poor, it's all at a very slow pace. It might be another year before they can stand on their own two feet.
Other areas they could improve on,
A few more beds around the pool.
Clean the plastic cushion that go on the sun bed.
Small tables to use around the sun beds.
Have someone walk round every so often and ask if we need a drink. The staff are sitting around a lot of the time.
Put a sun umbrella over the beautiful seats they have just behind the pool. It's in full sun and no one can use it!
Use the down time the staff have to improve their English. They were very friendly and you could see they would chat if they could.
The little touches of the welcome drink on arrival, the flowers placed in the beach towels and general helpfulness of the staff was wonderful and appreciated. It was a great place and has the potential to be fabulous and I'd love to know it achieved that.
- Official Description (provided by the hotel):
- Spring Valley Resort is a Cambodian run garden resort located right on the slope of Kep National Park with only a few minutes walking to the main beach. At Spring Valley one would find green in about every corner of the estate. There are more than ten kinds of fruit plants such as durian, mangosteen, mango, rose apple, three kinds of banana, papaya, jackfruit, passion fruit, sandorica and so on together with flower plants and many others; putting it together into a very beautifully landscaping resort with all the buildings and walkways in between. There are 33 rooms categorizing into five different classes – Standard, Deluxe, Pagoda Deluxe, Bungalow and Khmer Wooden House with sea view for most of 2nd and 3rd floor rooms. Together, there is a beautiful swimming pool located right in the center of the estate and an over-the-pond restaurant and bar right next to it. The underneath pond is used for fish massage. Spring Valley is Uniquely Kep!Besides just the accommodation, Spring Valley offers;- Room services- Massage- Restaurant and bar (late night) - Bike (mountain and motor) rental - Souvenir shop - Book exchange - Local tours and transport arrangement. ... more less
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