I planed a trip with my partner after New Year to Kep, and finally my choice end at Vanna Hill since I had pets with me. When Agoda sent me the confirmation for my booking, I called to hotel to meke sure about my pets. They said "No Problem". When I arrived on the date, I find out there was no booking on my name, and the resort was fully booked. Te receptionist ask the manager's help, to resolve the problem. When she arrived, looked at my booking, and she said, all she can do is to refund my money and let me to find another place to stay. She didn't even bothered herself to offer us a chair to rest or a glass of water until she left for like 20 minutes to check my booking, their mess.After her respond, of course I refused her comfortable offer for her side, since I was with pets, last minute reservation, in high season!!?? 0% chance to find something. Then she told me, anyway, in our resort PETS NOT ALLOWED.i told her to check her site on Agoda to update her knowlege about her own workplace. After 10 minutes a guy came out of nowhere with his dog... Anyway, I had no power to argue, i asked her to find us a place for a night, she find us at BOTANICA guest house, a lovely place to stay, I recommend it to anyone who likes garden and quiet place,nice swimmingpool ... We finally moved there and the manager told us that of course they will pay for the room. Yes, but my booking was with breakfast included, and she didn't even bothered to offer full refund for that night. I left without any comment. Next day, we went back to the resort, we stayed 2 more nights and 3 days. During my stay, I never met once again the manager, and also the staff was very unfriendly. I will never go back there, and I will definitely won't recommend it to anyone!
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- Also Known As:
- Vanna Hill Hotel Kep