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“Underwhelmed”

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Malibu Estates Bungalows Resort
Ranked #14 of 18 Hotels in Kep
Reviewed January 30, 2014

I stayed here for a weekend ended up leaving one day early as I couldn't sleep in the "bungalow" provided anymore. The bungalow we had smelled musty and the linen was not clean. The pool area is ok,nothing special and the breakfast is some bread with a bit of fruit and coffee. I cannot understand how this can be ranked number 2 in kep. Very underwhelming.

  • Stayed: March 2013, traveled as a couple
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1  Thank ARTillery247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricdeNimes, Gérant at Malibu Estates Bungalows Resort, responded to this reviewResponded January 31, 2014
Google Translation

Sorry but I'll have to postpone your comment with services Tripadvisor because you have never been in my hotel, know that I will not forget a trip like the one you describe! So you are either malicious and orchestrated by dark malicious ideas that you do not grow, or you make a mistake of establishment and I shall be grateful correct the situation!
This stuff on the net, reviews malicious, jealous (since you talk about my ranking) only rejouter suspicion among consumers who use these honest opinion and I do not congratulate you
greetings
Eric and Alex

Désolé mais je vais être obligé de reporter votre commentaire auprès de Tripadvisor, car vous n'êtes jamais venu dans mon hôtel, sachez bien que je n'aurai pas oublié un séjour comme celui que vous décrivez !! Vous êtes donc soit mal intentionnée, et téléguidée par de sombres idées malveillantes qui ne vous grandissent pas, soit vous vous trompez d'etablissement et je vous serai reconnaissant de bien vouloir corriger le tir !!
Ce genre de choses sur le net, avis malveillant, jaloux (puisque vous parlez de mon classement) ne font que rejouter de la suspicion auprès des consommateurs honnêtes qui utilisent ces avis et je ne vous en félicite pas
Salutations
Eric et Alex

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17 - 23 of 114 reviews

Reviewed January 25, 2014

Nice gardens with a nice pool here. Some of the linen on the mattresses in the sun shelters around the pool could do with an upgrade as they are tired, worn and stained. We found the staff pleasant and Eric was quite friendly. Nice simple breakfast with fresh coffee and fresh fruit.

There was a question over the hygiene and cleaning as we found dog poo in our room from the last guests dog under a table in our bungalow. This was a little unnerving and meant flip-flops were worn at all times including the shower.

Horrible aggressive dog on the property who only responds to Alex one of the owners. Not great when Alex is not on the property. we had the end bungalow which unfortunately is situated quite close to a pump which runs 24-7.

  • Stayed: November 2013, traveled as a couple
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1  Thank Shambills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricdeNimes, Gérant at Malibu Estates Bungalows Resort, responded to this reviewResponded January 26, 2014

Hello! I take note of your message and I well remember the incident with the dog previous occupants I'm confused! Did anyone notice, these people have done their very late check-out and asked me to return to their bungalow retrieve their bag! Unfortunately the cleaning had been done in the meantime and the dog is forgotten in the entrance without anyone report it! I'm sorry again! Regarding Spoon our watchdog, I can tell you that he does his job as keeper of the hotel, and that is why he sometimes bark when strangers come night to pass the gate, but it's for a good cause and safety of goods and values ​​of all! These are the small uncertainties of life in a hotel in Cambodia, the country and I hope it will not be the only memories you keep
Best regards
Eric et Alex

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Reviewed January 22, 2014 via mobile

We stayed in this resort for 7 nights and we really loved it.
We were happy with the location as we looked for a quiet place. We enjoyed our lovely bungalow, the breakfasts and the outstanding swimming pool.
The staff was pleasant and helpful.
Nothing bad to say about this accommodation except few other customers who were pretty annoying with their speaker phone and sharing their private conversations with everyone in the common areas.

  • Stayed: January 2014
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Thank Lilouhh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricdeNimes, Gérant at Malibu Estates Bungalows Resort, responded to this reviewResponded January 31, 2014
Google Translation

Bonjour a vous et merci de ce gentil petit mot par l'intermédiaire de Tripadvisor !! Ravis que votre séjour vous ait tant réjouis et désolé du manque de savoir-vivre de certains aujourd'hui avec leurs applications Skype qui font profiter a tous de leurs appels !! Je pense que ce n'est jamais mal-intentionné, mais je reconnais que ce peut être agaçant quand on se repose autour de la piscine !! Je serais désormais plus vigilant a ce genre de choses et vous remercie de nous en avoir fait part !!
Encore merci d'être venus chez nous et de nous avoir choisi pour vos vacances !! Nous en sommes fiers si votre séjour vous a comblé !!
Amicalement
Eric et Alex

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Reviewed January 21, 2014 via mobile

We felt overall that this was a very lazy place. Our room was tired with not enough lighting to read with and a bare bulb hanging in the bathroom. A bit grim.
The pool area is nice, but it feels as if no one is really trying here. Our experience of service has been exceptional in Cambodia but here we felt that nobody wanted to make an effort.
In the evening we were told that only fried rice was available from the menu which was massively overpriced for what it was, 6 $ can buy a lovely meal in town. The girl then sat and chatted on the phone for an hour, we felt like we disturbed her by asking for a drink.
And then breakfast. In all my travels I've never seen such a lazy breakfast. Four plates of fruit at the bar, plain bread rolls, jam and an egg dish. If you want orange juice you pay $1.50 extra for a glass of bottled condensed juice!
The owner was very helpful but generally I felt this place had run out of steam. Pay a little more and go elsewhere.

Stayed: January 2014
1  Thank marchan18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricdeNimes, Gérant at Malibu Estates Bungalows Resort, responded to this reviewResponded January 22, 2014

Hey hey Mark !! What can I say in front of your review !! Ah yes, as you said," Pay More and have more! !! You came here by booking the smallest bungalow and the lower priced too !! You had two icluded breakfast with fruits, jam butter and choice between omelet fried egg or pancake, a swimming-pool, one of the nicest in Kep in an amazing garden (read the comments of ours guest), and you are unhappy !! I think that is because maybe you are never happy in your life ?? If you expected, paying 35 dollars for two and having a service for 100, surely you mistaked the right place !!
Anyway, I remember we had a good contact you and me, and I want to keep it as it !! So nevermind :: I keep in my mind and my best regards you and your friend
Eric et Alex

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Reviewed January 21, 2014 via mobile

We stayed here for two nights. The host is very friendly and helpfull. The rooms are very clean and spatious. They have there own tuktuk driver who brougt us to the restaurant for free. The owner also owns the maelis restaurant in town. We had dinner there twice which was realy good. I would recommand this resort to everyone who wants to relax a few days and wants a quiet place to stay.

Stayed: January 2014, traveled with friends
Thank Stephan v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricdeNimes, Gérant at Malibu Estates Bungalows Resort, responded to this reviewResponded January 31, 2014
Google Translation

Hello !! Malgré un court séjour chez nous, votre impression d'y avoir été bien reçu nous remplit de fierté puisqu'il relève de notre travail de vous recevoir au mieux !!
Amicalement
Eric et Alex

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Reviewed January 7, 2014

Service: flexible and friendly, accomodating our requests. 
Place: a bit run down, not as shiny as it looks on pictures. The pool is awesome though!
Location: out of the village (3min tuk tuk ride for 2usd), calm and peaceful. 
Room in the villa: clean, big, bug-free;) 
Bungalow: cozy and " animal-friendly" (frogs, lizards, mosquitos). Take earplugs in case you get a bungalow next to the electricity generator which buzzes all night. 
Watchout-they didnt take credit cards and there are no atms in Kep!

Stayed: December 2013, traveled with friends
1  Thank Foxonboard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricdeNimes, General Manager at Malibu Estates Bungalows Resort, responded to this reviewResponded January 18, 2014

Thanks a lot for your choice about Hôtel malibu in kep and hope to see you again next holidays ?? You 'll be welcomed
Best Regards
Eric and Alex

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Reviewed November 25, 2013

When I arrived the owner Eric, was very friendly and open minded. The rooms are very big and clean. The swmming pool in the tropical gardan is wonderfull.
So if you want to chill out go for Malibu Resort, I be here many times before and it's get better and better,...

Room Tip: I prefere the bungalow under the palm trees,...
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  • Stayed: November 2013, traveled with friends
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1  Thank Filip N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricdeNimes, Manager at Malibu Estates Bungalows Resort, responded to this reviewResponded November 27, 2013

Hey Philip !! It was also very pleasent to receive you here !! Come back any time you want because you are a so friendly guest, laughing et smiling all the time !!
Best regards
Eric and Alex

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Additional Information about Malibu Estates Bungalows Resort

Address: 33Main Road, Kep, Cambodia
Location: Cambodia > Kep Province > Kep
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 18 Hotels in Kep
Price Range: $27 - $35 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Malibu Estates Bungalows Resort 3*
Number of rooms: 15
Official Description (provided by the hotel):
In a magnificient garden surrounded by near-sea on a side and hills on other side, Kep Malibu Resort is a gorgeous place to stay and discover South of Cambodia. Great and amazing swimming-pool and king-size rooms and Bungalows with air-con or fan !!! Welcome everybody !! ... more   less 
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Also Known As:
Malibu Estates Bungalows Hotel Kep

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