We stayed in four hotels during our 2 week trip around Cambodia (spending 3 nights in each) and it was the most disappointing.
The views and the ambience in the hotel are stunning, peaceful and idyllic - the perfect place to relax and unwind. We felt however that the overall service / amenities that we received compared to the cost was poor (in comparison with the other hotels we stayed in). There were a lot of staff members always bustling about at breakfast and during the day, but it always seemed to take a long time for our requests/orders to be taken and the large majority of the time there were "misunderstandings".
The breakfast / food was distinctly average, and even though the manager and the cook went to great lengths to try and procure a particular type of bread for us (which was greatly appreciated!) we think there could be improvements made in the kitchen. Also when asking for green tea at breakfast we were told we had to pay a supplement for it , which was utterly bizarre considering the nightly rate !
DO NOT do any of the tours that the hotel recommends !! They are insanely overpriced for what you get and you are far better off going to Phnom Schnork / rabbit island on your own by getting a tuk-tuk (20$ to cave round trip and €1 pp entry where a kid with impeccable english will act as a local guide for a small tip) vs the $50pp the hotel will charge. The same is true for the rabbit island trip - where they charge $60 pp to transport you away from the private/idyllic location within the hotel to a stretch of beach that is full of tourists & $5 massage parlours (expectations are set very high by the hotels description of the tour). It's certainly worth going there , but you can do so for $30 round trip. This is a reflection of the poor/in on friend communication and advice given by the hotel.
The spa treatments however were fabulous!!
All in all, there were positives and negatives and the hotel has potential but definitely needs an improvement in its management to make things run smoothly. Would we return there ? Probably not, despite the perfect location to view the sunset ...
- Official Description (provided by the hotel):
- Serene and pure, Knai Bang Chatt, an exquisite lifestyle resort, will enchant you. Located in Kep, right on the southern east coastline of Cambodia, the resort gives you a blend of privacy, serenity and exclusivity. Three renovated villas built in the 1960s by protégés of Vann Molyvann, a pupil of the world renowned Le Corbusier, are extraordinary historical landmarks you can now experience as your very own private home. ... more less
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- Also Known As:
- Knai Bang Chatt Hotel Kep