This review concerns the Red Roof Coluseum Area.
I came in late after a long drive (500 miles). It took the hotel 30 minutes to check me in, leaving a family member in the car, because of a computer glitch between Red Roof and Hotels.com.
I had made a change and had written documentation, but the systems didn't talk with each over. The result was that the clerk wouldn't check me in and I was stuck cooling my heels, calling Hotels.com for 30 minutes while they all figured it out. What a pain.
Everyone was nice as pie and Hotels.com couldn't have tried harder and the clerk was very nice, but it still took me 30+ minutes to get into a room because no one would make things right. Boo.
Hotels and Red Roof will get fewer room nights as a result.
Why do I have to deal with this. A simple "oh, I can see the confirm and we'll work it out, welcome) would have gotten me and my daughter into the room in 30 seconds and everything would have been fine.
Oh: Hotel was basic, but that's what I paid for. Basically fine, except for that "cluster-festivity".More
- Free Wifi
- Free Parking