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“OK, but could have been better”

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Embassy Suites by Hilton Greensboro - Airport
Ranked #14 of 76 Hotels in Greensboro
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“OK, but could have been better”
3 of 5 bubbles Reviewed May 3, 2014

I've never had a bad experience at an Embassy Suites, and this was not a bad experience per se. I booked the hotel using a discount site and got the room very reduced. The check in was nice, Elevator was nice. General lobby experience nice (atrium and all that). Problems were: they put me in a room overlooking I 40, and the noise was significant. (maybe I was there due to the discount?) The bathtub wasn't cleaned well, I would prefer not to pick someone else's hairs out of the tub. Finally, the air conditioning didn't work. Glad it was only May, not July.
Otherwise, the hotel was OK, staff was fine, breakfast fine. Just expected a little better from Embassy Suites.

Room Tip: Insist that you not be on the I 40 side (which is 25% of the hotel)
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank possumweaverville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites by Hilton Greensboro - Airport, responded to this review, May 9, 2014
Dear Possumweaverville,

We appreciate you making us a stop on your travels, and for taking a moment to share your experience on TripAdvisor. Thank you for all of the feedback. We have added (2) window pains to reduce the noise levels from the highway, and complaints have almost become non existent.

I look forward to sharing your comments with our team, and to the next opportunity your travels lead you back to our hotel. I will review with housekeeping on the tub. Please know that pricing or reservation only affects room selection when upgraded to the premium floor.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

774 reviews from our community

Traveler rating
    328
    222
    126
    58
    40
See reviews for
237
102
28
354
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Cleveland, United States
1 review
4 of 5 bubbles Reviewed May 1, 2014

Hotel looks great. Lots of parking, I had to park a 50 foot truck and trailer combo in the lot, was easy. Staff were polite. Bar had a local beer on tap, great shimp and a nacho plate with chips that you should try. Room was amazing, lots of space. Had to pay for Wifi access, dont like that, can stay other places with the same features and get free Wifi. Beds are soft, was a problem for me, I like firm.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites by Hilton Greensboro - Airport, responded to this review, May 9, 2014
Dear Jerry,

We appreciate you making us a stop on your travels, and for taking a moment to share your experience on TripAdvisor. Thank you for all of the wonderful feedback.

I look forward to sharing your comments with our team, and to the next opportunity your travels lead you back to our hotel.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 29, 2014

The conference rooms were exceptional. The temperature, layout, and cleanliness were above par. The Sound proofing between conference rooms and between the conference rooms and the outside hallways were exceptional. Conference Attendees could not hear what was going on in the hallways and vice versa. The Rooms were also above par. Our room was a suite with 1 King bed and 1 Pullout sofa. There were 3 sinks, 1 bar type in studio area, 1 full sink in bedroom and the bathroom was located between living area and bedroom. This made sharing the room extremely convenient. Event the pullout sofa was comfortable. The staff was always courteous and professional. The atrium was a great meeting place from breakfast to late night. There were areas where groups could mingle without being intruded upon, as well as room for the larger group 500+ to mingle, eat and network.

Room Tip: We chose a suite, and requested to be on the quiet side of the hotel away from the Interstate. As it...
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sherry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites by Hilton Greensboro - Airport, responded to this review, May 9, 2014
Dear Sherry,

We appreciate you making us a stop on your travels, and for taking a moment to share your experience on TripAdvisor. Thank you for all of the wonderful feedback.

I look forward to sharing your comments with our team, and to the next opportunity your travels lead you back to our hotel.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ebony, VA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 28, 2014

The hotel and staff were great. The only negative was the lack of control of the room heating and cooling. It was either too hot or too cool with little or no control of the system. All else was great!

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank BillyBobCree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites by Hilton Greensboro - Airport, responded to this review, May 9, 2014
Dear BillyBobCree,

We appreciate you making us a stop on your travels, and for taking a moment to share your experience on TripAdvisor. Thank you for all of the wonderful feedback. Please know that we are & have addressed the AC. We are almost complete in renovating the AC in the building.

I look forward to sharing your comments with our team, and to the next opportunity your travels lead you back to our hotel.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Simons Island, Georgia
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed April 27, 2014

Very pleased with this hotel. Very large 2 room suites with 3 sinks ~1 in bath, 1 in bedroom, 1 near the fridge & microwave. Super soft bed with plenty of pillows. Pretty atrium, indoor pool/ hot tub & bar/meals on site. Free Breakfast buffet with Many hot options .., actually best hotel gravy & biscuits ever had. Quiet corporate area hard to find as kinds outa site & tucked in trees. No walkable restaurants. Would be happy to return.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeasaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites by Hilton Greensboro - Airport, responded to this review, April 28, 2014
Dear LeasaS,

We apprecate you making us a stop on your travels, and taking a moment to share your experience on Trip Advisor. Thank you for all of the wonderful comments about our convenience of rooms, amenities, Breakfast, and comfort.

I look forward to sharing your feedback with our team, and to the next opportunities your travels lead you back to our hotel.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kekaha, Hawaii
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed April 27, 2014 via mobile

Hotel is nice and above average in the area . Big and clean rooms, nice american breakfast and wonderful staff, specially Mr. Elliot ( works at night). We stayed from 17 to 22, april ( included Easter Holliday). But if you want hot water to take a shower you will have to leave it open for about 10 minutes until water is hot. Staff said nothing was wrong. Sunday, April 20th my room was not cleaned. My family and I would stay there again, for sure!

Stayed April 2014, traveled with family
Helpful?
Thank quiloso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites by Hilton Greensboro - Airport, responded to this review, April 28, 2014
Dear Aquilescamelier,

Thank you for making us a stop, for you and your family, on your travels and for taking a moment to share your experience on Trip Advisor. We appreciate all of your wonderful comments about our team, cleanliness, breakfast, and convenience of rooms. Thank you also for the comment about the water. It has since been repaired. Thank you for letting us know. I will personally mention to Elliot, and make sure he gets recognition.

I look forward to sharing your feedback with our team and to the next opportunity your travels lead you back to our hotel.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edenton, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 24, 2014

Nice folks, clean and neat rooms with the usual very good Embassy Suites breakfast. This is my second week long stay and I will definitely use this hotel in the future. The hotel is less than 10 minutes from the airport and in a business park setting therefore you can enjoy peace and quiet during your stay.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites by Hilton Greensboro - Airport, responded to this review, April 28, 2014
Dear John,

Thank you for making us a stop on your travels, and for taking a moment to share your experience on Trip Advisor. We appreciate all of the wonderful feedback, including the notes on staff, cleanliness, location, & breakfast.

I look forward to sharing your comments with your staff, and to the next opportunity your travels lead you back to our hotel.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Greensboro - Airport

Property: Embassy Suites by Hilton Greensboro - Airport
Address: 204 Centreport Drive, Greensboro, NC 27409-9783
Phone Number:
Location: United States > North Carolina > Greensboro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Greensboro
#13 Family Hotel in Greensboro
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Greensboro - Airport 3.5*
Number of rooms: 219
Reservation Options:
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Also Known As:
Embassy Suites Greensboro
Greensboro Embassy Suites

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