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“Not happy with Evening Reception”

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Embassy Suites by Hilton Greensboro - Airport
Ranked #14 of 76 Hotels in Greensboro
Jameston, United States
1 review
“Not happy with Evening Reception”
3 of 5 bubbles Reviewed August 19, 2013

In the past, Embassy Suites has attracted me due to their evening reception and good breakfast. The evening reception usually consisted of a selection of finger foods (think Nachos, chicken fingers, small sandwiches, cookies) and unlimited drinks. At this Embassy Suites, snacks consisted of cheese and crackers and there was a 2-drink maximum. And the drinks were tiny. Other than that, the rooms were clean and comfortable. The breakfast was very good.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRubio80736, Manager at Embassy Suites by Hilton Greensboro - Airport, responded to this review, August 22, 2013
Dear Dennis,

Thank you very much for your feedback, and for the opportunity to be a stop in your travels. I can appreciate how you feel towards our NC State Law limiting us to a (2) drinks per guest & size of servings, per day, for any complimentary reception or happy hour. I also appreciate you sharing your concerns about the food selections at our reception, and will utilize some of our culinary creativity to maximize our opportunities on our brand selections.

I appreciate your wonderful comments about cleanliness, breakfast, and comfort. I will be sure to share your comments with our team to continue to improve, and commend our services. I look forward to the next opportunity that your travel has you returning to our hotel.

Thank you for your time,
Josh Rubio
Assistant General Manager / Food and Beverage Director.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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774 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Greensboro, United States
Level Contributor
6 reviews
6 hotel reviews
5 of 5 bubbles Reviewed August 14, 2013

This is a great place to stay and has the best hotel breakfast. Centraly located and close to the airport. I would recomend for business or family stay. Staff is friendly and seem to enjoy working there. The Homewood Suites next door is also a good place to stay. If you are a HHoners memeber ensures rapid check in check out.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Dennis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, OH, United States
1 review
5 of 5 bubbles Reviewed August 13, 2013

Great hotel that is very clean and easy to get to. The pool was fabulous for our children to get out and play in after several hours of riding in the car. The staff promptly attended to our needs and the complimentary breakfast in the morning offered everything you could think of! Bravo! We will be back. Thank you!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Nicholas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 bubbles Reviewed August 6, 2013 via mobile

Decor is somewhat dated. Renovations were made, but of REALLY poor quality.
Found a spider in my bed first night... But otherwise, no bugs.
Wifi is overpriced for how INCREDIBLY slow it is.
Beds are comfortable and AC works well.
Rooms are huge, with a closet sized bathroom, which is odd.
Mid day, everything was closed... Restaurant, bar, and gift shop. Does not make for a good afternoon drinks and business meeting spot, despite the massive amount of seating.
Gym is small, but nice. Only one piece of equipment was broken.
Evening and morning services are nice.
Staff is competent and exceedingly nice.
Rooms are not sound proof, and they host weddings in the middle of the hotel--- complete with screaming drunk people making out in front of the hotel and being generally loud until almost midnight on a Sunday.
My room had a "had a heavy smoker was in here" smell, and cigarette burn marks in the carpet... Not something you expect at a 3.5 star hotel.

Overall, it's a sub par to average hotel. Nothing glaringly awful, but nothing all that great either. I wouldn't pay more than 60-70 a night for this hotel. As it happens, I paid 60... If I had paid 160, this would have been an awful review.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emuhree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apple Valley, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed August 6, 2013

Linens were soiled with reddish pinkish stains (yuck!), shower and sink drains were terribly slow (2-3 inches of water in the shower after 5 minutes), only decaffeinated coffee in the room, hotel staff unfriendly and not helpful in resolving the above mentioned issues. Very disappointed!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Jason J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pearland, United States
1 review
4 of 5 bubbles Reviewed August 1, 2013

The overall quality of this hotel and service was slightly better than average. It could use some updating. Staff could be a little more welcoming, not horrible but not overwhelming either. Very quite suite just off the breakfast area on first floor, hardly heard any noises. I would probably stay again if I'm in the area.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte NC, United States
1 review
5 of 5 bubbles Reviewed July 31, 2013

Great Hotel, rather expensive, but I was very pleased regardless of the cost. Every facet of my stay and my experience with this property was of the highest order. The room was very clean. I had requested foam pillows instead of feather. My room originally was furnished with feather, but a simple request via the front desk resolved this small problem. My request was met in a very professional manner, as were all my contacts with hotel staff.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Douglas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Greensboro - Airport

Property: Embassy Suites by Hilton Greensboro - Airport
Address: 204 Centreport Drive, Greensboro, NC 27409-9783
Phone Number:
Location: United States > North Carolina > Greensboro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Greensboro
#13 Family Hotel in Greensboro
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Greensboro - Airport 3.5*
Number of rooms: 219
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Also Known As:
Embassy Suites Greensboro
Greensboro Embassy Suites

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