We recently booked a two night reservation at the Proximity Hotel in Greensboro, N.C. We used the hotel's website to make the reservation. We arrived at the hotel and registered. The registration card included a "check box" that obligated the guests to refrain from smoking anywhere on property including all of the hotel rooms and the adjacent property with the exception of the parking lot. Failure to abide by this policy would result in a "clean up" fee of $250.00. No where on the website or on the room confirmation did it indicate that the hotel was a "smoke free" property. After a drive of many hours I checked the box and signed the registration card. My wife and I are casual smokers and were unhappy with the policy. We would not have reserved the room if we had been made aware of it. The Hotel is obviously misleading potential guests by not posting the smoking policy on the website and/or on their room confirmations.
At 4:00 am of the first night we were awakened by a party in the sitting area directly outside of our room. There was drinking and smoking (tobacco and marijuana). We asked them to reduce the noise and they cooperated. At 6 am my wife ran into the Manager on Duty in the hallway. She asked if we had been smoking. My wife indicated that the smoke smell was likely the result of the earlier hallway party.
The next morning we left our room at 11:50am to go shopping. We used the door tab to indicate that we required housekeeping. After returning at 2:00pm the room was untouched by housekeeping. I called the Front Desk and spoke with Emily. Emily was the same Manager on Duty that my wife met in the hallway at 6:00am. Emily apologized about the housekeeping error and went on to tell me that she had evidence that we had smoked in our room and that we would be charged $250.00 for "clean up". I did not deny having had a few cigarettes but did indicate that the party of the night before was likely the source of the smell. I was almost certain since the few times we smoked it was with our heads out the window making it very unlikely that smoke made it to the hallway. We left our room again to allow the delayed housekeeping and the room was ready approximately 3:00pm. After some thought we went to the Front desk and asked to speak with Emily. We indicated that we would not have made an issue of the noise/party but since they were being "by the book" regarding the "secret" smoking policy we felt we deserved compensation for the disruption in our sleep created by the party the night before.. They agreed to discount the room 50% for the night in question.
We received another call from Emily early the second night of our stay. She called to indicate that she would charge us another $250.00 "clean up" fee if we smoked the second night of our stay. How can she charge twice for the same "clean up fee"? Nothing was special was done to our room after the first night that had already been billed the extra $250.00. This was nothing but harassment.
In conclusion, many properties have elected to go "smoke free". However, they must be very clear that this is the policy to prevent potential smoking guests from making the mistake of booking rooms at their hotel. To do otherwise is misleading, unfair and should be punishable by compensation to the guest. Rules should protect all parties not just the hotel. It is a shame that our experience ruined what should have been a very enjoyable stay. I urge the Proximity Hotel to immediately edit the website to include their smoking policy (even the room description does not indicate that it is a non-smoking room).
- Official Description (provided by the hotel):
- Built to use 36% less energy and 30% less water than a comparable hotel, the Proximity Hotel offers a glimpse of the future while celebrating the past. Sustainable practices, custom-designed furnishings, commissioned art and innovative loft-like modern design await guests in every corner of the 147-room luxury "green" hotel and its adjacent restaurant. ... more less
- Reservation Options:
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- Also Known As:
- Proximity Hotel Greensboro