I scheduled a surprise birthday booking at the beautifully designed Proximity hotel. I really admire the green initiatives and the front desk staff was friendly! The Loft King Spa Room I booked was quite attractive, as I asked to get a tour of it beforehand.
Early on the check-in day, the staff allowed me to bring balloons that they agreed to set up in the room before check-in. I also asked for a DVD player to be placed in the room and to set an ambiance with turning on a few lights, again before check-in.
Unfortunately upon check-in at the hotel designated time, the balloons were not placed in the room. It was also dark in the room and the DVD player was not there either.
Needless to say, instructions were not followed at all and I was terribly frustrated. I expected top-notch service from a hotel of this calibur and they failed.
Therefore, we had to wait in the lobby while the staff setup the room. It was smart that I checked the room first, otherwise it would have been a real embarrassment as a birthday surprise.
Although they got a staffer to setup quickly, the DVD placed in the room was very dusty and not neatly positioned next to the TV. (I can only assume the DVD player had been stored and unused for awhile.) Also, the lights still were not turned on in advance. This proved to be a sloppy and incomplete setup. Nevertheless, we made the best of the stay.
Advice: If you need items setup in a Proximity room before check-in, view the room yourself first after the picking up the key to make sure items are present.
- Official Description (provided by the hotel):
- Built to use 36% less energy and 30% less water than a comparable hotel, the Proximity Hotel offers a glimpse of the future while celebrating the past. Sustainable practices, custom-designed furnishings, commissioned art and innovative loft-like modern design await guests in every corner of the 147-room luxury "green" hotel and its adjacent restaurant. ... more less
- Reservation Options:
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- Also Known As:
- Proximity Hotel Greensboro