Although the atmosphere and seats were upscale, the gourmet food (as advertised) was far from enjoyable and drink prices were outrageous. When we first entered The Grand Theatre we were unaware that to get GrandLuxe tickets there was a separate entrance. This could have been prevented if there were signs to indicate GrandLuxe from the regular movie theatre. This would have saved us time, as we purchased “regular” tickets then walked to the GrandLuxe theatre area and even went into the movie and sat down, management then entered and told us we were in the wrong area of the theatre, that this was separate from the “regular” movie theatre although they are in the same building. Again this could have been prevented with adequate signs or even a rope to block the hallway which led to the GrandLuxe theatre. Overall the incident was uncalled for, as it seemed that this business has not been in operation long or management has not effectively planned to handle situations such as this one. Our experience was so disappointing that we refunded our tickets and left.