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“Disappointed!!”

The PorterHouse Burger Company
Ranked #71 of 913 Restaurants in Greensboro
Certificate of Excellence
Cuisines: American
More restaurant details
Restaurant details
Good for: Large groups
Dining options: Late Night, Outdoor Seating, Reservations
Description: The PorterHouse offers a variety of delicious Signature Burgers, Pulled Pork BBQ, Slow-Roasted BBQ Ribs and sandwiches. We also have a build-your-own burger with many toppings to choose from, including non-traditional items like peanut butter, pineapple and fried egg. For a lighter fare, try one of our freshly prepared salads. Everything is made in house for your eating pleasure!
Reviewed June 14, 2013 via mobile

We really enjoyed a recent dinner until we got double dipped on the gratuity. We were out with family and dinner took forever but once the food arrived, everyone was Happy. The Bill came and no tip was added, so we wanted to split the Bill in half and my father in law added a 20.00 Bill as a tip and this was comunicated to the staff. Well, the receipts arrived with an 18% tip added but our Cash was not returned. So, dinner was Good but not deserving of What tienes out to be a 48% tip!!! We won't be back!!

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Thank gracekellywannabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricP4608, Owner at The PorterHouse Burger Company, responded to this reviewResponded June 17, 2013

I am very sorry to hear about the double gratuity. We do have a policy of adding gratuity to parties of 8 or more. I am sorry if we didn't communicate that to you. Please feel free to come in and ask for Eric and I would be more than happy to square this away with you. We would like you to be happy.

Thanks. Eric P.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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128 - 132 of 137 reviews

Reviewed May 27, 2013 via mobile

Had heard the radio ads for this place and had a coupon to try it, wow, ads are totally correct. Food is fantastic, have no idea how they do it but the burger is way more than a burger, had to be top notch beef. Anyway, hot chips were also great, crisp with the right amount if seasoning. Was there yesterday, had to go back today. Seriously great food as and service.

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1  Thank Libbie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

Came here with a mixed group of eight folks and they took good care of us - friendly service, good pub/restaurant food, and a nice variety of beers.

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Thank highway6161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2013

Returned again for the wonderful prime rib (served only on Thursday evenings) and like previous times, the prime rib was absolutely wonderful. Service was just as good as well. Look forward to our next return visit and hopefully sometime soon to try that hamburger special on Monday's!

Thank Psrman Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

I have been to this restaurant five times now. Three times for dinner and twice for lunch. Overall the food is very good. I have had steaks twice, that were cooked perfectly and very tasty. The other times, I went for the Monday $5.00 burger. You can't beat the price for a tasty, large burger with good sides.
So, why only three stars. The service just isn't what it should be. The first visit, we were told it was a fifteen minute wait. It turned out to be forty five minutes, with no updates or apologies. When we were finally seated, it took another ten minutes to get our drink order taken. On each subsequent visit, waits were not bad, but again, getting service took too long. On two occassions, we had to ask for silverware...after we had been served salads! No bread is brought to the tables, drink refills and condiment requests took for ever.
It seems like they are always under staffed and not properly trained. Not once has a manger or owner come to the table to ask if everything was okay.
I will go back for the burgers and steaks, but will have low expectations when it comes to service.

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Thank jcgso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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