Tonight, I took my sister-in-law and neice to Kiet's Asian Cuisine. When we arrive, no one told us that there was no heat in the restaurant. We didn't notice that at first since we had just come in from the cold. I asked the wait person about the heat and he allowed that they were having difficulty with the heating system. We (including my wife) kept our coats on thinking that a great dining experience would make up for the temperature. In short, the service was terrible. For example, when the meals finally came to our table (BTW, the table next to us was served ahead of us even though the couple came in after we did) only partial meals were placed on our tables. The rice, for example did not accompany the meals....we had to wait for the entire meal to show up. By the time the entire meals came, the first items were cold. During this time, our wait person was no where to be found. I finally had to go to the kitchen to find out what was going on. Finally, the rice and other items finally arrived. The manager (I think) came to our table. When I explained that meals should be served completely and that we should have been told when we arrived that there was no heat, he was defensive and did not apologize for anything. He did offer to re-do my cold meal. I told him that that would add at least 10-15 minutes and that my family would then have to wait for me. I told him that we should have been told upon arrival that there was no heat. All-in-all, a bad, embarrassing experience.