This is our favorite place to order, but there are a few things that keep us from ordering every time - price, distance, and website.
The prices are too high for our budget, when I can take the family out for a sit down meal for just a few more dollars.
There is only the one location. I am so thankful they will deliver all the way out to my neighborhood when several closer delivery places will not, but the distance makes for looooong waits. If I pickup, we get it hotter and faster. I just don't care for the traffic pattern in that area of town. Even when traffic is light, it a bit of a pain to navigate and wait for all the lights.
The website and ordering system is clunky. My wife hates to call in orders, and their site will error out on payment (three times w two separate cards) often... I ended up calling the order in (and paying at register with one of the cards the website would not take) because it had been a while since we had their fabulous deep dish. I mentioned the website issue, but they didn't seem to take note or care... not sure why they wouldn't want to ensure that channel was working...
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