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“Did not honor reservation”

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Red Roof inn Greensboro Airport
Ranked #45 of 77 Hotels in Greensboro
Louisville, KY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Did not honor reservation”
Reviewed October 11, 2011

We had an advance reservation for a Superior King room. When we arrived they gave up a standard king. We went back to the desk to complain and were initially were told that they would see if they had our room request but would have to charge us an extra $5, even though we had a confirmed reservation at a lower price. After checking they said they had no more Superior Kings but wanted to charge us the same rate for a standard. It took a call to Red Roof's 1-800, guest services number to get the charge reduced. They room was nice but not what we had reserved.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JAM0127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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178 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Mechanicville
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 11, 2011

Tight budget last trip. Very fearful, but gave Red Roof - Airport a shot. No fear anymore. We'll gladly return to them. Room was spotless and everything worked fine. I would have loved a chair to relax and watch tv in, besides the fairly comfortable desk chair provided, but I have no complaints. For the price, we got far better than we feared we'd get.
All in all, our weeklong visit with family was greatly enhanced by the knowledge that we had a clean and comfortable place to lay our heads.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jwhitin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 23, 2011

Pros:

*Extremely convenient location--right off interstate--yet well insulated and quiet.

*Clean, updated (like many Red Roof Inn hotels these days).

*Very friendly staff. One of the most friendliest I've encountered the last year or so.

*Restaurants within walking distance.

*Absolutely amazing rates...I was able to get a $35 room online after tax, then, I received a 20% off coupon for a future stay just for staying, which came in handy later that week and reduced a previous reservation at another Red Roof Inn by $15 dollars.

Cons:

*My room was a a little mildew-y--I'm guessing from the AC.

*TV was sort of fuzzy.

*Wifi was spotty.

Overall:

Would stay here again if passing through.

  • Stayed August 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank hotelrater998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 23, 2011

My family and I stopped at the Red Roof Inn Greensboro Airport location on our way to South Carolina and we had a great experience. Check-in went smoothly and the attendant was very pleasant. Most importantly, our room was very clean! My 19-month old son played with the safe and accidentally locked it - when we checked out the attendant waived the usage fee, no questions asked! I would definitely recommend this location.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Beach_Bound_02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0156, General Manager at Red Roof inn Greensboro Airport, responded to this review, August 24, 2011
Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Greensboro Airport Red Roof.

I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience. We look forward to seeing you in your future travels.

Sincerely,
Hope Blackwell
General Manager
Greensboro Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumberland, Kentucky
Level 6 Contributor
123 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 12, 2011

This was our first stay at a Red Roof and we were not disappointed. The room was clean and close to restaurants and attractions.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jnwill0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0156, General Manager at Red Roof inn Greensboro Airport, responded to this review, August 24, 2011
Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Greensboro Airport Red Roof.

I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience. We look forward to seeing you in your future travels.

Sincerely,
Hope Blackwell
General Manager
Greensboro Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitchurch-Stouffville, Canada
Level 4 Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 5, 2011

You get what you pay for. I will not recommend this hotel unless you really can't afford the extra $10-20 for Best Western.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hfw888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
south carolina
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 1, 2011

Usually avoid Red Roof Inns but like others booked a room solely based on Trip Advisor reviews. If you want basic accommodations at great price, this property is worth considering. We had Superior King room for less about $45/night. Rooms clean, bathroom small, relatively quiet. My only complaint - wi-fi was inconsistent and took repeated attempts to connect.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank hhislim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0156, General Manager at Red Roof inn Greensboro Airport, responded to this review, August 24, 2011
Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Greensboro Airport Red Roof.

I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience. We look forward to seeing you in your future travels.

Sincerely,
Hope Blackwell
General Manager
Greensboro Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof inn Greensboro Airport

Property: Red Roof inn Greensboro Airport
Address: 615 S Regional Rd, Greensboro, NC 27409-9400
Location: United States > North Carolina > Greensboro
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #45 of 77 Hotels in Greensboro
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof inn Greensboro Airport 2*
Number of rooms: 112
Reservation Options:
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Also Known As:
Red Roof Greensboro Airport Hotel Greensboro
Red Roof Inn Greensboro
Greensboro Red Roof Inn

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