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“Quality and Service Do Matter” 1 of 5 bubbles
Review of Mario's Pizza

Mario's Pizza
Ranked #266 of 885 Restaurants in Greensboro
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Lunch, Dinner, Seating, Takeout, Wheelchair Accessible
Greensboro, North Carolina
Level Contributor
385 reviews
383 restaurant reviews
common_n_restaurant_reviews_1bd8 195 helpful votes
“Quality and Service Do Matter”
1 of 5 bubbles Reviewed August 1, 2014

The hardest aspect for most restaurants, especially small chains and locals, is to be consistent, in both quality of product and service. That evasive goal was pointed out again with my experience at this pizza restaurant.

I called in a 2 pizza order at 11AM, and was told they would be ready at 11:30 when they opened. I arrived at the appointed time, and after a 20 minute wait (50 minutes from time of order), my order was ready. When I went to pay, I discovered they had placed the order for 2 15" pies, not the 2 10" I clearly ordered. Already late I paid and left - a $20 order having become a $40 order.

I was told the reason the order was not ready was they had to make the "Company Pies" first (the ones they serve by the slice) - a heads up on that would have perhaps be nice at the front end of the order. When I said that was simply not acceptable, I was rewarded with a blank stare, and no sorry of any description.

Neither pizza was at all good - the Veggie was soggy and under-cooked - simply awful fare. The other pizza was ordered with extra cheese and extra pepperoni because they skimp on both items on their normal - if there was in fact extra anything on the pie, I failed to find it - at least this one was almost cooked through.

I have been picking up pizza here for several years now, on almost a weekly basis - that will obviously not continue. There simply are too many choices out there to put up with such shoddy service and quality. I have never, never understood why restaurants don't understand that - the most important customer is the one already in your place because they want to be there - and you blow it with unsupervised, uncaring employees.

  • Visited September 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
Thank Fred B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 reviews from our community

Visitor rating
    17
    11
    4
    2
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Summerfield NC
Level Contributor
180 reviews
99 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
“Love The Big Slice”
5 of 5 bubbles Reviewed July 28, 2014

Mario's Pizza in Greensboro is a great place for a great big slice of pizza. It get's noisy at lunch but that is just the sound of happy people enjoying a great lunch. I eat there several time a month. The staff are great the facility is always clean. If you are a golden oldie like me be sure to ask for the senior discount.

  • Visited July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
Level Contributor
85 reviews
78 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Quick lunch”
5 of 5 bubbles Reviewed June 2, 2014

There Pizza by the slice is from a 24" pizza, pepperoni $ 3.50 a slice,50 cents each additional topping, plain 50cents less. For a quick lunch excellent............ Also full menu.......As a Bronx Boy(NYC) I know good pizza.............................

  • Visited June 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank bronxboy23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
Level Contributor
51 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Best pizza in town”
5 of 5 bubbles Reviewed April 22, 2014 credit card Amex Card Member Review

I am a New Yorker and this is the most authentic NY style pizza in the area. It rivals even the best slices I've had in NY!

Visited April 2014
Helpful?
Thank Jason P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
Level Contributor
150 reviews
115 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“Large slices of thinner crust pizza taste good”
4 of 5 bubbles Reviewed June 27, 2013 via mobile

The slices are large so consider by the slice rather than a whole pie. Hot. Tasty. Fast. Nothing fancy.

  • Visited June 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank FredS2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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