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“No room in the Inn (except here)”

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Drury Inn & Suites Greensboro
Ranked #14 of 76 Hotels in Greensboro
Certificate of Excellence
Orlando, Florida
Level Contributor
565 reviews
234 hotel reviews
common_n_hotel_reviews_1bd8 541 helpful votes
“No room in the Inn (except here)”
Reviewed March 14, 2014

I was in town for the ACC Women’s basketball tournament, and there was a major ice storm. Originally, I had planned to stay at the Sheraton for $500 for 3 nights. A few days before my arrival, I found a room at the Drury for $400 for the same 3 nights and joined their “Gold Key” club. The next day, I found a room at the Best Western next door for $250 for these 3 nights and canceled the reservation at the Drury. After my Friday game, I was dropped off by a local alumnus whom I had met at the Coliseum and said goodbye without getting a name or contact information before I realized the situation at the Best Western. I saw a sign on the door “No Power” but couldn’t imagine being turned away into the cold since I had a reservation and am Platinum in the Best Western program, but I was. (See the BW review for more on this disaster). I walked to the nearest hotel, which was the Drury. Upon arrival, I was, of course, told there were no rooms as I later found to be the case within 25 miles of Greensboro on Friday evening. The guy at the front desk said that I could leave my heavy bag and walk around the area. When I leaned over to pick up my bag, the back of my jeans ripped to add to my “wonderful” day. I then went in the dark lobby bathroom and found another pair of pants to change into. When I came out, I used my phone to search Hilton, Holiday Inn, Sheraton, etc. and realized then that nothing was available closer than Chapel Hill so it would have been fruitless to walk the area in search of a room. I had no rental car and was alone. I asked the other front desk guy about staying in their lobby and was told that this wasn’t possible. At this point, my angel appeared. She is the general manager, Lauren Gibson. I explained my situation to her and told her that I had had a reservation and had canceled to save money, but she understood. She certainly lived the biblical quote below. Let me state that I am not an outwardly religious person. I find myself to be more spiritual and private with my faith as we Episcopalians tend to be, but in the case, I really felt that God brought Lauren into my life to rescue me from the fear and loneliness that I was feeling at this very low point in my journey in a strange city where I knew no one.
Matthew 25: 34-40
34Then the king will say to those at his right hand, “Come, you that are blessed by my Father, inherit the kingdom prepared for you from the foundation of the world; 35for I was hungry and you gave me food, I was thirsty and you gave me something to drink, I was a stranger and you welcomed me, 36I was naked and you gave me clothing, I was sick and you took care of me, I was in prison and you visited me.” 37Then the righteous will answer him, “Lord, when was it that we saw you hungry and gave you food, or thirsty and gave you something to drink? 38And when was it that we saw you a stranger and welcomed you, or naked and gave you clothing? 39And when was it that we saw you sick or in prison and visited you?” 40And the king will answer them, “Truly I tell you, just as you did it to one of the least of these who are members of my family,* you did it to me.”
Lauren invited me to stay in their lobby as long as necessary-all night if needed since there was nowhere to go since even the next door Waffle House was closed! She really calmed me down and was the epitome of Southern hospitality. She offered me shelter (an easy chair in the lobby), food (pizza in this case), and drink (water, coffee, etc.) and reassured me that I was welcome to stay until normalcy returned to Greensboro. Now that I knew I wouldn’t be on the cold, icy, slushy streets of an unfamiliar city, I was able to plan my remaining time there and asked about Saturday and Sunday night. Lauren said that they were fully booked on Saturday so I used my phone and made a prepaid reservation at the Sheraton. Around 11 pm, the nice Maryland fans returned with the news that their ladies had been upset. (I was lucky since my alma mater, Notre Dame, was the eventual champion so at least that worked out for my visit) One of the policies that I really liked about the Drury is that they would allow early departure without a charge if you canceled by a certain time. Since many of the Maryland fans canceled, I could have stayed there on Saturday night but had already booked the non-cancelable rate at the Sheraton. Lauren understood and invited me back for a future trip to Greensboro, and this will be my first choice unless I have a function that requires me to stay elsewhere such as the large convention center Sheraton, but I will never stay at that or most Best Westerns again. Just before 1 am, Lauren came by the easy chair where I had settled in for about 7 hours and met so many nice people who were staying there. Everyone was so friendly and understanding of my situation, and if this is an indication of the type of people that stay at Drury, they are top notch in that respect also. She said that they had a room. She said I could stay in the lobby if I wanted to, but I chose the room even though it was $99. The room had no electricity (only the common areas) and no hot water anywhere except the coffee pot. I got about 5 hours of sleep and awoke with the sunlight in my window. Surprised that the electricity was still out (I heard later that they didn’t get it back until early Sunday morning?), I went down to see what they had for breakfast and had some coffee, a banana, and a half wheat bagel. (I have to watch my sugar intake so avoided the pastry) Lauren was still there and going strong! I asked for a late checkout (1 pm vs 11 am) and was told ok. I ended up leaving at 11:30 am as I was getting hungry and couldn’t sleep any more anyway. The Waffle House was now open but without electricity so they had a limited menu of items they could make on the gas grill.
In conclusion, I did not get to experience the Drury at its best. My room had a fridge, microwave, and coffee pot, but without electricity, they were useless. The clock did have a battery backup so I knew what time it was. I forgot to ask for a flashlight that so many were given so I had to feel my way around the bathroom, even after the sun came up due to its location but I could see the main room layout. There was no hot breakfast so I can’t comment on their usual protein offering (eggs, sausage, etc.). None of this mattered to me at the time; what I will never forget was the kindness of Lauren and her staff. I was in a panic and feared what was to come, and the Drury Inn (i.e. Lauren) comforted me. Thanks again, Lauren. You were my guardian angel in Greensboro on March 7-8, 2014!

Room Tip: Avoid the Best Western at all costs
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  • Stayed March 2014, traveled solo
    • Value
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Helpful?
3 Thank BerlinG-ParisF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Greensboro, responded to this review, March 24, 2014
Thank you for taking the time to submit a review on TripAdvisor, and for your kind words. I appreciate the opportunity to help someone else in need. The weather and lengthy power outages certainly are unusual for this area, and I am proud of the efforts my team made to help make your experience memorable. We look forward to having you as our guest again!

Respectfully,
Lauren Gibson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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333 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Raleigh, North Carolina
Level Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 17, 2014

The Drury is my second choice in the coliseum area but it has some merit. It does have food and drink and seems to be fighting for a place in the discussion. If you want a good value, food in the morning and night I think this crowded location choice could be a good one. I have had good experiences here when I stayed.

  • Stayed May 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jcrboc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kinston, North Carolina
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 11, 2014 via mobile

I've stayed here several times for varying business trips. This is our hotel of choice when in Greensboro. Rooms are always clean and the breakfast and kickback are always good and welcoming. Not to mention the complimentary popcorn and always available fountain sodas and coffee. For the price it's hard to beat!

Stayed January 2014, traveled on business
Helpful?
1 Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 10, 2014

My first time at this Drury Inn and my experience was fabulous! Years ago my business travels took me places where they had Drury Inns and I always stayed there and had a wonderful experience. Never tried this one in Greensboro before but finally did last month. I really enjoyed my stay the entire time. The same fabulous place that I remembered from years past at others.
The Greensboro Drury Inn was special though. The amenities and friendliness of this facility made my stay extremely enjoyable. The staff was always visible, helpful and friendly and made you really feel like you were home. I even ran into the regional manager Paul, who was visiting Greensboro from out of state. Very nice conversation. The food was excellent for the hot breakfast and the evening kickback meal with complimentary drinks. The evening meal reminded me of the bed and breakfast atmosphere except it was dinner. Just like a family dinner and everyone was so nice. The food varied each evening and was delicious. And yes, they have popcorn available. I think it's a must for any hotel.
The Inn lived up to its promises and facilities, plus it's and excellent location for anything you want to do in town. If anything is not right just let them know and they will fix it. Truly a fabulous experience! I highly recommend it.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank LarryMP11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gravenhurst, Canada
Level Contributor
110 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 9, 2014

Another great stay at the Drury. This was our first time at the Greensboro Drury and we were thrilled with the service, the room and the food. The bartender working that night was all alone in the dining room, looking after the food and the bar. She was so busy and yet I never saw her without a smile. When she had a minute off from her duties she went around and spoke to everyone and took the garbage from the tables. They should call her wonder woman.

  • Stayed February 2014, traveled as a couple
    • Value
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Helpful?
1 Thank Pam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hendersonville, North Carolina
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 8, 2014

Stayed here twice in the last 2 months to visit family. Drury is a great value for traveling families! Although this is an older Drury property, the stays were pleasant & made for a long day with ailing family members a bit better.

  • Stayed December 2013, traveled with family
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Helpful?
1 Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 18, 2013

My son and I just returned from a two night stay and we were so pleased with the service (thank you, Pierre)! I can't say enough good things about this hotel, the rooms are very nice and clean, it's a great location and you can't beat the value!

Room Tip: Ask for a king suite.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mssmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites Greensboro

Property: Drury Inn & Suites Greensboro
Address: 3220 Gate City Boulevard, Greensboro, NC 27407
Phone Number:
Location: United States > North Carolina > Greensboro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Greensboro
#9 Family Hotel in Greensboro
#17 Romantic Hotel in Greensboro
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Drury Inn & Suites Greensboro 3*
Number of rooms: 142
Official Description (provided by the hotel):
Less than two miles from the Greensboro Coliseum Complex and five miles away from downtown Greensboro, the central location of Drury Inn & Suites Greensboro is perfect for business trips or vacations. The Extras Aren't Extra!(R) at Drury Hotels! Enjoy free extras from our hot breakfast, to the free wifi throughout the hotel, to the free gated parking, to the 5:30 Kickback(R) evening menu. ... more   less 
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Also Known As:
Drury Inn And Suites Greensboro
Drury Inn & Suites Greensboro Hotel Greensboro
Drury Inn Greensboro
Drury Inn Hotel Greensboro
Drury Greensboro
Greensboro Drury

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