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1 - 6 of 77 reviews
Reviewed May 11, 2019 via mobile

This hotel is terrible. Avoid staying here. The rooms are disgusting, with broken furniture, stained carpets, torn vinyl flooring. Your skin will crawl just being in there.Upon check in we were told our requested non smoking room was not available, you’ll have to take a smoking room. Their “free breakfast” is either a oatmeal fruit bar, or a packet of oatmeal.

The outside of this location looks well maintained - DO NOT BE DECEIVED. Look at other reviews - where management apologizes, and says they’ll look into improving the situation. They do not and have not. Spend a little more money, and stay somewhere else. Count yourself lucky if you avoided “Hotel Hell”.

Date of stay: May 2019
Trip type: Traveled as a couple
1  Thank TimothyV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this reviewResponded May 12, 2019

TimothyV,

Please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2019

For the average price a customer pays, this hotel is not bad. Most of the rooms have kitchenettes in them. The beds are a nice size. The only thing that is not cool is that the company counts their line. By that I mean, a customer can only request so much linen in a 24 hour period. Housekeeping leaves at a certain time, and after they are gone, you're unable to receive any type of linen until the next day, when housekeeping returns. I think that policy is very inconvenient for the customer.

Date of stay: June 2018
Thank Brittany K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this reviewResponded March 22, 2019

Brittany,

Thank you for taking the time to share your feedback. We are pleased to know you liked our rooms along with the fully-equipped kitchen and that you had a pleasant stay. However, we are sorry for the inconvenience caused due to our hotel policy. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again.

Sincerely,
Hotel Management

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Reviewed December 29, 2018 via mobile

FILTHY, NASTY, DISGUSTING, DEPRESSING, DIVE. Carpet was so dirty we laid down towels to walk on. Towels and washcloths had brown stains. Furniture looks like it came from a Goodwill. Bedspread stained. I could go on but you get the idea. DRIVE ON BY

Date of stay: December 2018
Trip type: Traveled as a couple
3  Thank squrrily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this reviewResponded December 29, 2018

Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2018 via mobile

Pros: The staff was very pleasant and accommodating, the look & feel of the room was good, parking was great and fairly quiet. The kitchenette was great. The breakfast was ok...grab and go and lastly the wifi was good.

Cons: Had to switch rooms due to non working lights and dirty tub (looked dirty because it was the type of tub with the bumpy bottom which are hard to clean...in my opinion). In the new room there was a detached smoke detector,broken towel bar(just take it down),and the bed was hard (I need a plush surface for all these curves...lol... ijs).
I now have a better understanding of what a 2.5 star rated hotel is like... generally speaking.

Date of stay: November 2018
Trip type: Traveled solo
Thank Joanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this reviewResponded November 27, 2018

Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being our guest, and we hope you will consider giving us another chance in the future.
Hotel Management

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Reviewed November 19, 2018

Carpet was ripped up,urine on the toilet,1/2 of the lights did not work and bugs in the room.Wrote letter and sent photos to home office and never got a response.The best thing that could happen here is to level the place.

Date of stay: November 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank Ronnie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this reviewResponded November 19, 2018

Ronnie, thank you for your review. Please accept our apologies for the cleanliness and maintenance issues you encountered in your room. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned as soon as possible. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel.

Sincerely,
Hotel Management

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