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“Needs improvements”

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Homewood Suites by Hilton Greensboro
Ranked #29 of 76 Hotels in Greensboro
Raleigh, North Carolina
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Needs improvements”
Reviewed July 29, 2012

Stayed here for business for 8 days. Two separate stays. One for 5 days, the other for 3 days. The rooms are very very dark. The lighting is not well placed and not enough of it. The hallways smell really bad. The carpet is pretty dated. I was missing several channels for the entire stay. Never had NBC. Never ate dinner there, so can't comment. Breakfast was ok, the staff was very friendly. I spoke to the manager about all this and he said he would address them. The following I checked in and they gave me the wrong room. Imagine trying to get into a room that already had someone in there. That should never happen. The room was real nice, but still bad lighting and no tv channels. All my co workers experienced the same thing. This hotel does not live up to the Hilton brand image.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteveRalegih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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383 reviews from our community

Traveler rating
    158
    101
    69
    30
    25
See reviews for
149
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Salem, Virginia
1 review
Reviewed July 27, 2012

The staff was friendly and accomodating. I truly felt like a welcome guest. The free hot breakfast and dinner served daily (weekdays) was better than i expected. Again the staff working the buffett were friendly and helpful. Our room was very clean and comfortable as were the beds. The pool and outdoor areas were well maintained and relaxing. I will definitly stay again and highly recommend the Homewood Suites by Hilton Greensboro Airport.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank screenname0721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynchburg, Virginia
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 14, 2012

My wife and I were scheduled to stay at this hotel recently.
They did not have our room ready at the 3pm check-in time. The room that they tried to put us in was on a smoking floor when our reservation was for non-smoking.
Found the hotel not to be clean and found some of the staff to have attitudes.
We contacted Hilton reservation headquarters and they made accommodations for us at Hilton Garden Inn, that was great.
We stay at Hilton properties frequently when traveling and this is the 1st time that we had a problem such as this.
This property seems to just have poor management.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Al G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris T, General Manager at Homewood Suites by Hilton Greensboro, responded to this review, July 18, 2012
AI G,

I appreciate you providing feedback regarding your experience with us. It is important we learn of guest’s concerns so we can address issues that may hinder a wonderful stay. I apologize for the smoking room assignment and can understand how frustrating that can be. Again, your feedback is valued to us and we will work with our front desk and housekeeping teams to make sure your concerns are followed up on. Should you return to the area with your family or on business, you are welcome to stay with us. We would enjoy the opportunity to make your next visit a positive one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
Reviewed July 9, 2012

Very spacious and "like new" rooms. Enjoyed the "home" feeling.
Arrived to the hotel at midnight and had a speedy and hospitable check-in.
Saved the info for when we need to stay in Greensboro with the family again.
This is a winner!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AichaBAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris T, General Manager at Homewood Suites by Hilton Greensboro, responded to this review, July 18, 2012
We look forward to welcoming you back to Greensboro on your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
2 reviews
Reviewed July 5, 2012

The staff at this hotel were the best I've seen in a long time! The breakfast was better than I expected and the room was clean and I loved that the windows actually opened! It was a nice, relaxing hotel to come back to after a long day of business....

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoAnn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris T, General Manager at Homewood Suites by Hilton Greensboro, responded to this review, July 18, 2012
Thank you for your kind words on our staff and hotel! We look forward to your return visit to our hotel!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 26, 2012

I went down with my husband for his competition and we stayed at this hotel. Nice and clean hotel. Would stay here again when we go back down.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brownsuga4170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
1 review
Reviewed June 26, 2012

From reservations, front desk, to housekeeping the staff was professional, respectful, and courteous. The atmosphere was just like home. I look forward to my next getaway.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bontrevia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Greensboro

Property: Homewood Suites by Hilton Greensboro
Address: 201 Centreport Dr, Greensboro, NC 27409-9783
Phone Number:
Location: United States > North Carolina > Greensboro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in Greensboro
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Greensboro 3*
Number of rooms: 104
Official Description (provided by the hotel):
Welcome to the Homewood Suites by Hilton® Greensboro hotel, located in the heart of the Piedmont Triad in Greensboro, North Carolina. Just two miles from Piedmont International Airport, our hotel offers both vacationers and extended stay guests the ideal place to stay when visiting the main sights of Greensboro and its surrounding area. Our spacious studio, one- and/or two-bedroom suites feature separate living and sleeping areas. Each has a fully-equipped kitchen with full-size refrigerator, microwave, 2-burner stove and dishwasher. You’ll find enough space for work, study or entertaining – plus all the comforts of home including two remote control TVs, complimentary high speed internet access, and two phones with voice mail. Enjoy a complimentary Suite Start® hot breakfast seven days a week and a Welcome Home Reception® featuring a complimentary light meal and beverages Monday through Thursday evenings (local laws apply). ... more   less 
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Also Known As:
Homewood Suites By Hilton Greensboro Airport Hotel Greensboro
Homewood Greensboro
Hilton Greensboro
Homewood Suites Greensboro Airport
Greensboro Hilton
Greensboro Homewood Suites

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