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Grandover Resort , Spa & Conference Center
Ranked #7 of 77 Hotels in Greensboro
Certificate of Excellence
Reviewed September 27, 2013

We spent four nights at the resort. Beautiful and well maintained facility. The staff was hit and miss. We checked in in mid-afternoon and did not need help with our bags. Directed to the elevators, but no other information or map of the hotel or resort. First nights dinner-good service until we had been served our main course and then the waiter disappeared. Similar spotty service at next mornings breakfast, but great service at last evening dinner and last morning breakfast (all in DiValetta). Friendly staff in two of three meals in Cafe Expresso East. The cafe is a good choice for a light breakfast or dinner. Golf staff friendly and helpful-someone finally told us how to deal with our golf clubs. No map of downtown Greensboro or directions to attractions available. When we asked a doorman for directions to the gardens, he first directed us to an outside walkway and then took the time to lead us through the hotel to a back entrance to the gardens. Only one bath towel per person, used wash cloth left in bathroom when we arrived. With a littlework, this could be a great place, but it's not there yet.

Room Tip: We had a room on the 11th floor with a great view of the East Course (1 and 10) and golf range.
  • Stayed: September 2013, traveled as a couple
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1  Thank Jon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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617 - 623 of 782 reviews

Reviewed September 3, 2013

We booked our stay for a "girl's" weekend. We found the majority of staff friendly and hard working. The exception was the front desk folks. We made our reservations separately, when we checked in, we asked if we could have adjoining rooms or at least rooms next to each other. The front desk clerk was surly and said it was impossible but MAYBE we could be on the same floor. When we woke up in the morning, there were newspapers outside only about 1 in 8 or 10 rooms on the floor. Just because the front desk clerk did NOT KNOW how to change our rooms so they were close to each other, she chose to be surly and say it was impossible instead. UGH! UGH! UGH! That said, the waitstaff in the restaurants made us feel pampered. Our glasses were refilled almost before we had a chance to take a sip. Our food was delivered hot and promptly. The food was good, and I am pretty picky. The staff at the pool really hussled and delivered us beverages poolside. We also scheduled some spa treatments. The manager was accomodating to get us appointments with overlapping times so we could socialize while getting our treatments. The aesthetists were some of the best i ever experienced. We truly felt pampered. The rooms were a good size, the linens and towels relatively soft (not scratchy) but not the best I have experienced. The room was clean. It was nice that the room had a "wet bar" with a minifridge. The hallway noise was not too bad. Noisy, drunk girls arrived on the floor at 1 AM, their voices were muted enough that I could not make out what they were saying, but enough noise/laughter came through to wake me up. I could be convinced to stay here again. But I would want to speak to the manager about room choices next time.

  • Stayed: August 2013, traveled with friends
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2  Thank WIsconsinTravelerToo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2013

We stayed here during a spontaneous, short trip to Greensboro. The grounds and hotel are beautiful! Our room was very clean, and we only heard minimal noise during our stay. The view from our room was great, overlooking the golf course and trees as far as we could see. There was free wi-fi access in the room. We did not experience the frustrations with the staff that other reviewers described. We found them to be helpful and pleasant. We ordered room service for breakfast (french toast and an omelet) and were quite pleased. We were pleased when the plates unexpectedly came with a side of fresh fruit. Two critiques--one elevator had a terrible odor and no pay-per-view movie option in the room. Overall, we enjoyed our stay and would stay here again.

  • Stayed: August 2013, traveled as a couple
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1  Thank travelt0eat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2013

Beautiful property. Quiet, and out of the way from main street traffic. The staff was pleasant and helpful. The lobby bar was enjoyable. The bartender was on point with the drinks and prompt service. The standard room was nice and quiet. No outside or room to room noise. Also very clean.

  • Stayed: July 2013, traveled with family
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2  Thank Vince149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2013

Hotel was nice. Found it to be clean and in good condition. Service was good. Had dinner at the bar and the bartender was very nice and accommodating. I would definitely stay here again if occasion required.

  • Stayed: August 2013, traveled solo
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Thank ncdvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2013

As others have noted, the road into Grandover and outside presentation is outstanding! However, almost everything else about the hotel is sub-standard.

People:
Check in: Not bad
Bellstand folks are sour (ie. gave our guy $20 for bringing luggage up....no thank you).
Breakfast: another set of sour folks
Golf shop: great people....good customer service

Facility:
Elevators: distasteful smells....thought I was in a dumpster
Rooms: beds Ok, no HD television (plus if you have a TV on 11th floor it needs to be continually reset by accessing menu and having TV learn channel set), has ref refrig BUT one of our party woke up with bug bites all over his leg. My interpretation: BED BUGS. Be careful of rooms on 11th floor.
Food: breakfast buffet OK if you want eggs. Fruit, cereal, yogurt was lacking (ie what yogurt they did have was thoroughly soaked...ice had melted and bowel was now water.
Golf: Played East course. Greens were in awful shape and fairways were spotty. I had played there 7 years ago and the course was in much better shape then!
Fitness: Fair at best. Lifecycle bike, several ellipticals and one multi-purpose machine in a fairly large room. They should invest in a few more weight machines

Bottom line: bad food plus bugs = I will never stay there again. I'll book at the Umstead in Cary (a world class hotel) and drive the hour to Greensboro next time

Room Tip: Normally I'd say book a high room but one of our rooms on 11th floor seemed to have bugs.
  • Stayed: July 2013, traveled with friends
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6  Thank 300nitesayear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2013

I took my girlfriend here for her birthday. I booked the romance package (without spa treatments), which included dinner for 2, breakfast, and champagne in the room. It was nice because it was a luxury experience and there were no distractions outside of the resort. We stayed there and just relaxed the whole time. The pool is nice and relaxing. If you are wondering, the meals included in the romance package include a lot more food than a normal person would actually eat. In fact, it made us overindulge. If i did it again, I would just do everything a la carte instead of in the package, but I would definitely get champagne delivered to the room again.

Room Tip: Choose the golf course view on a high floor
  • Stayed: July 2013, traveled as a couple
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1  Thank cardboardcena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grandover Resort , Spa & Conference Center

Address: One Thousand Club Road, Greensboro, NC 27407
Phone Number:
Location: United States > North Carolina > Greensboro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Business Hotel in Greensboro
Price Range: $196 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grandover Resort , Spa & Conference Center 4*
Number of rooms: 247
Official Description (provided by the hotel):
Rising above the North Carolina Foothills is the Grandover Resort & Spa, a picturesque resort with 247 guestrooms, Spa at Grandover and two 18-hole championship golf courses. Indoor/outdoor pool, whirlpool, sauna, tennis, fitness center, restaurants and lobby bars. We are the perfect choice for meetings or conferences with our flexible meeting space, on-site catering, audio & visual, and much more for you to have a successful meeting. ... more   less 
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Also Known As:
Grandover Greensboro
Grandover Resort Conference Center

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