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“our trip to mnarani club”
Review of Mnarani Club & Spa

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Mnarani Club & Spa
Ranked #1 of 6 Hotels in Kilifi
Certificate of Excellence
Lyndhurst, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“our trip to mnarani club”
Reviewed June 20, 2013

As we had never traveled to Africa before, we decided to spend our annual holiday in a resort in this great continent. Having searched through several brochures we found this hotel in the Thompson "Couples Only" brochure. We booked the holiday and 2 weeks ago, we set off on our new adventure. As with all Thompson holidays, there was a welcoming party waiting for us at the hotel on our arrival then we were shown to our room. No lifts or miles and miles of corridors to walk before getting to our room just 2 minutes walk from the reception. We chose the chalet type room which was in the grounds of beautifully set gardens with their resident playful monkeys visiting us when they felt like it. The hotel is very proud to present its guests with an amazing "Infinity" pool. Once you're in it you don't want to get out of it. But I think the best asset of this hotel are its staff who as the saying goes: bend over backwards for their guests. The hotel management was just as friendly and welcoming always checking to make sure that all was well. The hotel has its own private beach within a short walk of the pool with all "non-motorised" water activities included in the all-inclusive package, so we took advantage of that and did snorkling and kyaking in the creek which runs right next to the hotel. Of course, you can't travel to Africa and not go on a safari so we arranged it with the Thompson rep. Food is excellent and drinks are all inclusive. I have nothing bad to say about this hotel except for as I said above, the hotel was not a couples only and during our stay we did see a few kids who were staying there. According to the Thompson rep, they have corrected this in their new brochure so they do allow children of certain ages.

  • Stayed June 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Reza S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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509 reviews from our community

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Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
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English first
Maidstone, United Kingdom
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 14, 2013

We selected Mnarani Club hotel for our first visit to Kenya and were not dissapointed. It is a very friendly hotel in beautiful settings. Service at the hotel was the best we ever experienced. Staff is what makes this place special. All members really care about your experience from room cleaners, security staff lead by one and only Wellington, restaurant and bar staff, asante Rickson, gardeners, maintenance team to water sports centre instructors. Special thanks to Animation team expertly lead by Lawrence and particularly to Roger for all he has done for us! Asante sana.
We hope to be back :)

Room Tip: Creek rooms for the view, light and space.
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  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
1 Thank biki17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bexhill-on-sea
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 13, 2013

Beautiful location, where you can be as active or relaxed as you would like. Wonderful thoughtful staff adding the extra touch, gardener helping us with his language. Managers very attentive and willing to address any concerns. My partner was delighted with the free water sports provide by 3% south, he enjoyed taster lessons in sailing and windsurfing and we both took out Kayaks.
However the one event that has left a bad taste in our mouths is the Thompson rep Victor and the false promises he made with regards to the travel arrangements on our Safari, I could ramble but basically he assured us that there would only be four persons in our Jeep and we would not have to travel to the capital to pick up others, however this was not the case and this man could "SELL ICE TO THE ESKIMOS", he tried to say it was the fault of Pullmans but Pullmans and Thompson are one of the same company. Its incredulous that this well know holiday company is
"PUTTING PROFIT BEFORE PEOPLE" our journey was extended by several hours and our three day safari was made very uncomfortable with two persons not being able to view the animals out of the roof because there was simply no room. We did put in a complaint and felt that we should compensated with some of our cost reimbursed, this was not the case and as a token gesture was offered a lounge at the airport on our return journey.
We cant wait to go back to this hotel but next time will have the knowledge that over the road from the hotel is James who runs safari trips were you can agree terms and conditions without deceit,.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank photoqueen47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newton Abbot, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 11, 2013

Just returned from a wonderful holiday at Mnarani Club. We are a family of four and stayed for 2 weeks. I have coeliac disease and cannot eat any foods containing gluten. Sean the Food and Beverage Manager was very helpful and the chef and staff all looked after me wonderfully. They even made me gluten free muffins and pasta. This is the best all inclusive hotel we have been to and we have visited many destinations. Thank you to all the staff who made our holiday extra special. The Kenyan people are really friendly and we have fallen in love with the country. Top tip: Book your safari through Jawamu Tours. James is a local man who was born in Mnarani, just a few streets away from the Hotel. He has lots of experience and will give you an excellent price. He made our safari extra special by tailoring the 2 days to our needs. He is a genuine kind man and works hard for a living. Please visit his small office, opposite the Hotel, where he will show you pictures and offer you advice. He has local knowledge and will get you to your destination much quicker than the other larger tour operators. Trust him, he will look after you. Thanks again James - the safari was the highlight of our holiday!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle of Wight, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 10, 2013

Just come back from a really relaxing place with fantastic service

Very quite & chilled type of hotel, lots of activities which you could do but never pressured into by the animation team of whom Roger has definite star quality.

Stayed in a creek room with views to the river mouth, yes the rooms are relatively no frills but are kept very clean at all times - thank you to our housekeeper David.


Food - great selection of food for all meals, all very well cooked & presented, standout for us were the Zanzibar style fish & lamb curries but no complaints about anything

Drinks - Our AI package included all standard drinks great G & T in 1/2 pint tumblers and the local cane spirit with a real kick

Staff - This is what makes the place so special from Elma, Henk & Sean (managers) who were always around to make sure things were running smoothly, great waiting staff Mercy, Charles & Chengo stand out, barmen Harrison & Nixon, pool guys Kennedy, Beris & Julius who looked after you and the many others who work there really made our trip special. Also a mention to the gardeners who test your Swahili every day!

Trips - The guided walks around Kilifi, Mnarani, the Ruins are all worth doing with the animation team. Captain Issa's sunset cruise was good to see birds returning to roost. We liked just looking around Kilifi town which was pretty hassle free & intersting to see local life.

Safari - booked with Thomsons/Pollmans whilst in resort & stayed at Saltlick Lodge - Great driver and large variety of animals, standout for us was being woken at 04.30 by lions roaring outside the rooms and then seeing them walking down the road later.

Small niggles - very noisy air conditioning which we turned off most nights & gap under front door so had a few insect visitors, some sunloungers need replacing and towards the end of our stay some not very subtle hints on tipping from one particular waiter

All in all afantastic holiday and one we will definitely look at re-visiting

Room Tip: Creek rooms at the seaward end - quieter with great views
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iwsteve1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 10, 2013

From the day we arrived to be welcomed by the manager with cold drinks and a friendly chat, we had the most amazing holiday, we were looked after from day one, everything was explained on arrival including the fact that all food was safe to eat including fruit and salads and the rooms were sprayed every afternoon with insect spray and nets pulled over the beds for our comfort, so any worries we had about food and insects were quickly put to rest.The managers knew us by name and made the effort to chat every day. the chef took pride in his food and was always interested in feed back, if you liked anything he was happy to give you the recipe and make it again for you, the apple crumble was to die for as was the lamb curry which was very much appreciated by my husband.
The staff were very pleasant some going that extra mile and always with a smile, if you wanted to go out to visit any local schools/village they were happy to take you.
The water sports were well organised and free and the private beach was wonderful overseen by the lovely Patrick who we became very fond of and will keep in touch with.
James who organised the Safari was a star! we had an amazing time and saw so many animals including 14 lions which was unbelievable.
We stayed at salt lick overnight which has to be seen to be believed and the all inclusive extended to our stay. There is so much more but suffice to say we would def go back and the holiday was the best.

Room Tip: We stayed in a garden room which had a small private swimming pool nearby if you wanted a day to you...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank suby058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thatcham, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 4, 2013

The Mnarani Club is utterly perfect as far as we are concerned. We have travelled to many places but none as good as this one, and that includes 5*'s. If you are looking for tranquillity and relaxation or activities and entertainment, this place has it all. It's also nice and small so the level of personal service able to be delivered is high, and by the end of 2 weeks every one knows each other.

Staff - Utterly amazing. So friendly and welcoming, and nothing is too much trouble. The managers are also always about and check in with you regularly to check you are having a good time and there is nothing extra you need or advise you require. Patrick down on the beach is a particular gem.

Rooms - Basic but you have all you need and the lack of TV is a plus, allowing total cut off from the rest of the world. The beds and bedding are good, as are the bathroom facilities, and the views are spectacular - often including a pack of monkeys! Our air con wasn't too effective the first few days so we mentioned it to reception (other guests were referring to their rooms as ice boxes, which ours certainly wasn't) and within no time they were our room fixing it.

Entertainment -
Day time - Local guided walks, games in the pool, or water sports down on the beach - as well as excursions available through the hotel or local tour guides (James over the road from the main gate offered excellent excursion at highly competitive prices) and if you had something you wanted to do not on their lists, all efforts were made to make exactly what you wanted happen.
Night time - something different virtually every night, from tribal dancers, to acrobats on the beach, to reptile talks, to quiz night. All good fun and of a much higher standard than in your average resort.

Facilities -
Beach - Brilliant - 3 degrees south a team of highly enthusiastic and experienced staff offering Kayaks, Sailing (inc 1 free lesson), Wind Surfing (inc 1 free lesson), and even trips out on the catamaran all included and at cost a few motorised sports such as wakeboarding and water skiing are also available, as is the borrowing of equipment for snorkelling - there are patches of live coral to the left (though there are also an excess of urchins currently, there is also a good collection of live coral on the platform all the boats are tied up to - especially on the left side and the best collection of fish are also found here and round the pillars leading to the platform - fish seen here include Box, Butterfly, Lion, Angel and Bat. The additional great plus to this beach is the level of safety with staff keeping an eye on you wherever you go either by rescue boat or watching from the pier, as a result there is no hassle from local beach boys and although you do get offered the occasional wooden carving, this is rare. You will also find Captain Isia on the beach offering snorkelling trips - these are great fun and a truly unique experience, though don't expect spectacular corals there just aren't any around here. In the Dive shack you'll find Tim who is, like everyone on the beach highly enthusiastic and wanting to make sure he does all he possibly can to add to your experience.
The Pool - We don't normally hang around the pool, but this one was exceptional due to it's surroundings and we spent a considerable amount of time here. On a Monday the pool area gains Bush Baby, a local guy who climbs for coconuts (add some rum and ice and it's divine), makes safari hats from coconut leaves and shows his jewellery and cravings for sale.
The Gardens - beautifully maintained, with gardeners who give you Swahili lessons, and a pack of monkeys who move through out the grounds.
Shop - Nice, but expensive.
Spa - Experienced a trial massage by the pool which which was fantastic and the prices were very reasonable, but I never actually got round to going.

The Food+Drink - Wonderful - Great quality, variety and skill combine to make a wonderful experience. Dishes requested would appear the next day, everything was cooked so well and there was always something to everyones taste.

There are a few quirks with the hotel and these are all in the way the AI package is managed - there's a great looking pizza over but pizza not being part of the AI package mean no one used it. Also there is a gap between the end of breakfast 9.30 the start of AI drinks - 10am where drinks cost - odd, but easily adapted around. Cocktails other than the house cocktail and the minibar in the room cost, which is fair, but would have been nice to have also been included as is the case in so many places now. You also have to sign for everything, presumably for stock taking and monitoring averages etc but it feels like there has been an issue with trusting staff (I believe I heard it stated as being due to keeping an eye on staff by Managers) which felt uncomfortable initially and the place and even the surrounding area feel so relaxed and friendly, for there to be any question of trust in the staff doesn't quite sit right.

All in all, this is one the best place we have ever been, and the first which has been so good that I know I will return, because although there is much of the world left I wish to see, this place truly is a little bit of paradise.

Room Tip: Creek rooms are bigger are closer to the beach and dual aspect, but garden rooms have their own litt...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ClaireUK31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mnarani Club & Spa

Property: Mnarani Club & Spa
Address: B 8, Kilifi, Kilifi 80108, Kenya
Location: Kenya > Coast Province > Kilifi
Amenities:
Bar / Lounge Beach Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Kilifi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mnarani Club & Spa 3*
Number of rooms: 80
Official Description (provided by the hotel):
Situated on the cliffs of Kilifi Creek, just where the creek meets and merges with the Indian Ocean, Mnarani provides perfectly for the beach and turquoise ocean under one foot and the activity and adventure of creek-life under the other. Kilifi lives and breathes the gentle sea breeze, at the edge of the ocean, between Malindi and Mombasa. Set in 40 acres of landscaped tropical garden, fragranced by Frangipani blossoms and balmy ocean breezes, Mnarani is an idyllic retreat and holiday destination. Mnarani offers you the true African experience with excellent service always offered with a smile. Explore the coast north of Mombasa and take advantage of the brilliant diving and sailing opportunities. Daily entertainment and fine cuisine complete your fun filled days and make for an excellent holiday for the whole family. ... more   less 
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Also Known As:
Mnarani Hotel Kilifi

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