I've stayed at many Marriott hotels at various places as a rule and generally am pleased with the hotel brand. None are absolutely perfect but each one has their own special "thing" that makes it come close to perfection. This one (and I've stayed at one that looks similar in DC near the Navy Yard) was very clean. At the time I stayed (July 31 - Aug 3, 2014) they were freshly painting the exterior, but I didn't smell any fumes. The place looked great! Plus, the interior of my room was very clean, even in the corners, and the maid was so sweet and nice to me!
What this particular location has is that the staff has some of the best customer service skills in the world! I was not only greeted by a smile and kind greeting, but the ladies made me feel like family and gave me some helpful advice about where to eat in the area, but they were not bossy about it. I felt welcomed and as if I were talking to friends.
I did have a bad experience, but it had nothing to do with the hotel. The floor I was on had some very rowdy people staying a few rooms down. They were very disruptive! I called to the front desk and got Miriam who was immensely helpful. She apologized and said there were other complaints and she called the police. She told me to stay inside my room to be safe, which I appreciated. When the police left the floor, the rowdy people started up again and when I had to call the front desk a second time, Miriam again took care of it. I could tell she was experienced in how to handle these situations and she did indeed take care of it. I'm not sure if the people were asked to leave or if she moved them somewhere else, but that was the end of that!
I checked out in the morning and thanked her, but she again was very nice to me and apologized and sympathized with me. She is a pro and I felt very well taken care of! So I intend to stay here again the next time I'm in Greenbelt. The location was great with a state park right across the street, and lots of places to eat and do light shopping a few blocks down the other road. Plus they care about the environment and employ water saving practices by letting you choose how often you want them to wash the linens.
Odds are that if you stay here, you won't have any problems, but even if you do, the staff will handle it for you to make sure they do what they can to make you have a great stay!
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- Also Known As:
- Courtyard By Marriott Greenbelt Hotel Greenbelt
- Greenbelt Marriott
- Greenbelt Courtyard