My previous review from 2 years ago touted this Res Inn as being superb. Well, they are still better than the HGI next door but the service has slipped quite a bit. The furniture has been updated to the latest RI design, and that is the only improvement.
Minor: There was no extra Toilet paper or paper towels.
Not so minor: The pool is only open 1-10 pm M-F and weekends 10-10. That's not good for families waiting for Daddy's meeting, is it? MD law is that hotels must have a lifeguard on duty, and that he must check the pool chems frequently. That may be true, but the water was terribly cloudy all week. The lifeguard disposed of all the clean towels at 9:30 when we were still in the water, and dragged his feet 30 mins to get more. Very rude there but sweet as sugar to our faces.
Seriously annoying: I'd had a reservation for several months for a larger 2 bedroom with a king in one, and 2 Q in the other. After we checked in very late, about an hour later, the front desk called in a most unprofessional manner. "Hey, what'sup?" was my greeting at 2:30 am. I asked who this was, since there is a sign in the elevator warning of people calling rooms pretending to be the front desk and asking for cc info.
"This is the front desk. Is this Mrs. X? I'm afraid I put you in the wrong room, so don't get too comfortable, I'll have to move you in the morning." Shall we say this did not go over well. I told her I had a res for several months for the larger 2 bedroom with 2 q and this was it. Tough. She suddenly got really nice and said she was so sorry that she had called the wrong room, even though she asked if this were Mrs. X. Bah.
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- Also Known As:
- Residence Inn Greenbelt Hotel Greenbelt
- Greenbelt Residence Inn