I have found that it is difficult to judge a location based on the reviews of other guests. Take for instance Reagan Resorts Inn. The pictures look great, but the "feel" of the place is just a bit off. It is definitely an older location and you can tell that they try and keep it up...but they are not doing that great of a job.
(+) Let's start with the location. It is right beside of the convention center and across from some good restaurants. It is not necessarily in the heart of downtown, but a 5-10 min walk will get you there. It is probably better where it is as it is most likely a little less noisy. (Don't get me wrong though, it is still very much a downtown Gatlinburg hotel)
(-) Moving on to the exterior of the hotel. The front desk is separate from the hotel itself and appears typical. Nothing fancy, but not run-down or dirty. The entrance (elevator lobby if you will) to the hotel is bad. It smells, isn't very clean or well-kept, isn't very cool and is right next to the housekeeping laundry room. It is just not a very appealing place to stand and wait for an elevator.
There are simple things they could do to improve this area. A pressure washer, some air freshener, a new AC unit and simply having the housekeeping staff keep the door closed to the laundry area while they are working. People don't want to see that crap when they are on vacation.
If their could be one resounding thought that keeps going through my mind that I would want to tell the owners of this place, it would be this: "The hotel experience for a guest should be much like sausage. Guests want to have a nice stay (eat the sausage) but do not want to interact with the maintenance or housekeeping processes (see you making the sausage)." This will make sense and you will probably agree if you stay at this hotel.
The same can be said about the corridors / hallways. These areas just aren't kept up very well and the housekeeping room doors are always open. And I should mention that these rooms look horrible. They are simply nasty. Not a place that I would ever want my "Cleaning" crew to operate out of. I was afraid to even walk into this room (3rd floor specifically) because it was so dirty. (I typically don't care btw, but it was bad)
(-) Next, if you have kids, getting your stuff to the room is very difficult as the baggage carts are never there. I was at this place for 3 days and I swear I only saw 1 once. Very frustrating. The front desk clerk said they had one for each floor and that guests were probably using them in their rooms. There has to be a better way in my opinion.
(+) The room that we were staying in (Rm 307) was small, but it appeared to have been recently renovated. There was tile floor and a nice bathroom. There was a minifridge, but no microwave. It also had a balcony that overlooked the pool, but it was not in the best shape.
The room looked and smelled clean. We really didn't have anything to complain about with regards to room cleanliness until:
(-) The A/C stopped working. Not I can't put this on the hotel as they can't control much of these things. They eventually got it fixed and we were happy.
(-) The floor turned my wife's feet black. Yep, walking across the carpet turned her feet black. It doesn't appear that the carpet was refurbished with the rest of the room. The guy that fixed our AC said specifically "Don't put your baby on the floor" since we had an infant. This was before we knew about the disgusting carpet, but it make sense now.
(-) Breakfast was scarce; they did have the waffles that you could make yourself, but it was bad.
OVERALL: I would NOT recommend this hotel until changes were made. There are some positives, but I believe that the negatives outweigh the positives. The overall "feel" of the hotel needs to improve and that requires conscious thought by the owners and managers.
- Official Description (provided by the hotel):
- Continental Breakfast served daily 7:00 am -10:00 am June through October Continental breakfast served Saturday & Sunday 7:00 am -10:00 am November thru May ... more less
- Reservation Options:
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- Also Known As:
- Reagan Hotel Gatlinburg