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“GREAT VALUE”

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The Edgewater Hotel
Ranked #17 of 78 Hotels in Gatlinburg
Knoxville, Tennessee
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“GREAT VALUE”
Reviewed July 20, 2014

This was a great place to stay. The hotel was a bit dated but VERY well up-kept and very clean. The hotel staff were extremely nice. Would definitely stay here again. Great Location, very close to the strip. Great view of Gatlinburg on one side and nice private view of the trees on the other side. Good breakfast and beautiful lobby area.
ONLY complaint, there were only 2 elevators and they were extremely slow.

Room Tip: rooms on higher floors on the front side have the best view of Gatlinburg, the lowest rooms on the f...
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  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank pollylop15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, July 24, 2014
I appreciate your taking the time to comment regarding your stay at the Edgewater. I'm glad you had an enjoyable visit and hope to see you again when travel plans bring you back to the Great Smoky Mountains area.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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918 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (262)
Date | Rating
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English first
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 18, 2014 via mobile

The location of this hotel is perfect. We were able to walk the parkway to do anything we wanted right there in town. It is conveniently located to the smoky mountains. We were able to home during the day and relax in our hotel at night without having to fight traffic to get back. The only complaint was the fitness area. The equipment is old and not very well maintained.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 7152014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, July 24, 2014
Thank you for your review of the Edgewater Hotel. I appreciate your comments. We are always looking for ways to improve our property and I will pass on your remarks regarding the Fitness Center. I hope you will choose the Edgewater again when travel plans bring you back to the Gatlinburg area.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 17, 2014

This hotel is very conveniently located in Gatlinburg. It is not on the Parkway, but only 1 block from it which in my view is just right. If you are looking for a 4 or 5 star hotel, you will not find that anywhere in Gatlinburg. This area gets lot's of visitors, so the rooms are definitely used frequently. That being said, The Edgewater is very clean and comfortable. They do have a complimentary breakfast that is slightly better than a continental breakfast (they have scrambled eggs and waffles here). The staff is absolutely AWESOME! They are very friendly and make you feel like part of the family. I will say that they only have 2 elevators and if it is a busy time, you may wait a while for an elevator. Other than that, I would highly recommend this hotel. I am very certain that if you were to have any problem, the staff would be more than happy to help in every way they can.

Room Tip: If you want a view of "the heart of Gatlinburg" ask for a stream side room. If you want v...
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  • Stayed June 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank ttlmallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, July 24, 2014
Thank you for taking the time to review your stay at the Edgewater. We appreciate your comments and your patronage. We look forward to hosting you again in the near future.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Carrollton, Ohio
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 14, 2014

We have been staying at the Edgewater for years and years. We have always had a wonderful stay. The view from the creek side is fantastic. You can see the town and the mountains in the background. The staff is always friendly and the rooms clean. It is an easy walk to town. We plan to stay again in the years to come.

Room Tip: Ask for creek side
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  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Penny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, July 15, 2014
Thank you for your positive comments regarding you recent stay at the Edgewater. I will pass them on to our staff. We look forward to hosting you again when travel plans bring you back to Gatlinburg and the Great Smoky Mountains.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 13, 2014 via mobile

The Edgewater is one of the most conveniently located hotels in Gatlinburg, close to the aquarium, skylift, Space Needle, the Village shops, and restaurants. It's on River Road, which runs parallel to Parkway, the main strip. If you're lucky enough to have an odd-numbered room facing the town, you'll have one of the best possible views of Gatlinburg and the creek that runs in front of the hotel; if not, you'll be looking at the vertical mountainside within stone's throw, pool, and parking lot.

As a rule of thumb when staying in or around Gatlinburg, there is a trade off when selecting lodging. You can stay in town within walking distance of the main strip and not have to worry about parking, but the hotels on the whole have a 1970s-80s motor lodge feel to them and could use some renovation; or you can stay further from the main strip or Pigeon Forge in a somewhat more modern and cleaner hotel at the same price point. I think the Edgewater fairs better in this trade off than most hotels in Gatlinburg, and the 4 star rating is in comparison to other hotels in Gatlinburg; if compared to hotels in general, it would be 3 stars.

When you arrive, one of the first things you'll notice are the two, slow elevators serving the ~100 guest rooms... or rather, you'll notice their absence during your long wait for them. The elevators are not "smart"; that is, there doesn't appear to be a control circuit to help the elevators cooperate efficiently. You can stand in the lobby and watch both elevators go to the same floor when someone presses the call button. We stayed during the July 4th weekend when the hotel was at full capacity, and there was almost always a line for the elevators in the lobby. During checkin and checkout times, the masses of luggage and people reminded me of the security checkpoint at a busy airport. Use the fire escapes if you're able... it can be a long climb from the parking levels under the hotel to the 8th floor. Speaking of parking, don't drive there in your Excursion or Hummer if it's busy during your stay - even the "van only" parking spots on the lower level will be too small.

The bathrooms are clean. Room and hallway cleanliness is fair. Rooms include a flat screen TV, refrigerator, microwave, and small coffee maker. The mattresses and box springs are in waterproof mattress protectors; while this doesn't guarantee a bed bug-free room, it certainly helps. Our party was in two rooms, one facing the town on the 7th floor, one facing the mountain on the 8th. The rooms are non-smoking, but both retained a hint of the bygone smoking room era, especially the room on the 8th floor. The mountainside-facing room didn't get much daylight and felt dark. The town-facing room was brighter and had a gas fireplace.

The pool is nice for the area. It is an indoor-outdoor pool separated by a glass pane and partition that is open in summer so you can swim from one side to the other. The indoor pool has a rock and waterfall feature. There isn't much shallow water, so small children need floaters or know how to swim.

Complimentary breakfast is served until 10am. Scrambled eggs are available some days, not all. Consistent offerings include sausage patties, gravy, biscuits, cereal (corn flakes, frosted flakes), oatmeal, hard-boiled eggs, toast, donut balls, fruit cocktail from a can, bananas (I think), milk, orange and apple juice, and coffee.

If you prefer to stay inside Gatlinburg, the Edgewater is one of the better hotels at its price point. Definitely consider it, it's not a "dive," but be aware hotels in the core of the town have a tendency to feel dated, and the Edgewater is no exception to this.

Stayed July 2014, traveled with family
Helpful?
5 Thank CalamariPharmD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, July 15, 2014
Thank you for taking the time to review your recent stay at the Edgewater. I really appreciate all of your comments. We hope to host you again when you are next in the Gatlinburg area.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dalton
1 review
Reviewed July 13, 2014

2nd time we have stayed here. We will continue to stay here!!! Room 839 with river/town balcony view clean/decent. Staff extremely kind (front desk, room needs, etc). Parking deck under hotel (2levels). Older hotel with character. Never had problems with foul room odors. BUT if we ever felt offended by a room, I have no doubt in my mind Edgewater staff would be accommodating AND with a kind heart. We enjoy our stays.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Purplekennedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, July 15, 2014
Thank you for your positive remarks regarding your recent stay at the Edgewater. I will pass them on to our staff. We appreciate your continued patronage and we hope you will visit again soon.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 11, 2014

Enjoyed staying here. Elevators were a little slow, but we were on vacation so no worries. Great location close to the center of the Gatlinburg strip. Parking garage was not that bad, especially compared to many in large cities. Breakfast was good each day, but only had eggs one of the three days. Had a jacuzzi room which was nice w/fireplace. Would go back.

  • Stayed June 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CB84OH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, July 15, 2014
Thank you for your reveiw of the Edgewater. We appreciate your patronage and look forward to hosting you again when travel plans bring you back to Gatlinburg.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Edgewater Hotel

Property: The Edgewater Hotel
Address: 402 River Rd, Gatlinburg, TN 37738-3200
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 78 Hotels in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
Official Description (provided by the hotel):
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 
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