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“Nice place to stay”

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The Edgewater Hotel
Ranked #19 of 77 Hotels in Gatlinburg
Beckley, West Virginia
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice place to stay”
Reviewed June 22, 2014

This is clean place to stay with a great breakfast bar. They have a great pool and nice views of the city. The location is a good selling point it is near the center of town and very close to the aquarium.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, June 24, 2014
Thank you for your positive comments regarding your stay at the Edgewater. I'm glad you enjoyed your visit and hope to see you again when you are next in the Great Smoky Mountains area.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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909 reviews from our community

Traveler rating
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    80
    44
See reviews for
350
293
5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (260)
Date | Rating
  • English first
  • Polish first
  • Spanish first
  • Any
English first
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 22, 2014

The pros: the location is wonderful. The room was very clean and cleaned everyday we stayed(4 nights). The staff was very friendly. Breakfast was also great. They alternated every morning.(eggs, and gravy) we loved the yogurt that you added the fruit and granola to. The swimming area was clean. Hot tub was perfect temp.
Cons: the air conditioner unit did not work sometimes. The pull knob for the shower fell off in my kid's hand. The parking garage is just kind of creepy. The elevators are way to slow. We were there when the Hispanic womens conference was being held(we checked out the next day, they arrived on Thursday) it was so crowded and just about unbearable.
All in all, it was a great hotel and the rooms were very quiet until the conference(Thursday night). If we stay again, I will definitely make sure that there isn't anything scheduled!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grayfamilyof4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, June 24, 2014
Thank you for your review regarding your recent stay at the Edgewater. We appreciate patronage and your comments and look forward to hosting you again when travel plans bring you back to Gatlinburg.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 19, 2014

I read the bad reviews and think they are very much overstated. The place is showing a bit of age, but it was clean and well appointed. The indoor parking places are too narrow. My Honda Odyssey only had about three inches to spare on each side. To remedy this however would reduce the number of spaces available by one third and they need the spaces. In view of that, it is a minor inconvenience.The breakfast was good. The coffee was very good. The setting is attractive and convenient. I have stayed here several times and will do so again.

Room Tip: top (eighth) floor was nice…good view
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bill u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, June 20, 2014
Thank you for your positive comments regarding your recent stay. I really appreciate your taking the time to review the Edgewater. I'm glad your experience was a positive one, and look forward to hosting you and your family again when travel plans bring you back to Gatlinburg.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sicklerville Nj
Level Contributor
87 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 11, 2014

Myself, wife, and 18 year old son stayed here the week of 6/2/14. The hotel is right on the Little Pigeon river Gatlinburg. The hotel is close to all the attraction s down town yet is still very quiet at night. The hotel and room were very clean but the decor is somewhat dated. There are 2 jacuzzis and a pool thats both in doors and out. The pool area was clean but again dated decor. We liked staying here because its close to everything downtown. The morning breakfast was ok, but not on the same level as a Hampton Inn. My son loved trout fishing right in front of the hotel and the river is stocked every Thursday with trout from the local hatchery.

Room Tip: River view rooms are nice, but here the quietest rooms are on the mountain side.
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank akula2205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, June 13, 2014
Thank you for your review of your recent stay at the Edgewater. I appreciate your comments and I am glad you enjoyed your stay and your son had time to do a little fishing.
We look forward to hosting you again when travel plans bring you back to Gatlinburg.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 6, 2014

First off, I'm not one that has to have a nice, fancy room, etc., as I am more price-driven, but to be this hotel was dirty & the pool was not cleaned like it should be & the chemicals were crazily strong. When we went in the pool our hair was soft untangled, etc., but as soon as we came out it was like STRAW. Even after washing & conditioning it wasn't even smooth. I have NEVER had this happen on any public pool, hotel pool, ever in my life. As soon as we stepped off the elevator onto our floor it smelled like DIRT. There was no fresh smell, at all & no nice clean fresh room smell when we walked in. The bathroom sink drain was broken as well as the bathtub drain. The carpets in the hall & inside the room were stained. The NO SMOKING rule wasn't enforced either, as there was a woman smoking in the indoor and outdoor pool area which I find disgusting, especially when you have kids. I was VERY disappointed in this stay & will NOT be staying here again. The employees were very nice, but other than that, there would be no reason to stay here with SO many other choices.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank monoldham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, June 11, 2014
Thank you for taking the time to post regarding your recent stay at the Edgewater. I appreciate your comments and apologize for your negative experience. I assure you we will make every effort to address and correct the issues you have mentioned. I hope that the next time you are in the Gatlinburg area, you will re-consider giving us another opportunity to host you.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 2, 2014

I spent a week in the Edgewater while attending the Xtreme Winter Conference. This is one of the very nicest, cleanest and best value Hotels I have ever stayed in. The rooms are clean and spacious with beautiful balcony views. It has a wonderful restaurant with free breakfast and a nice pool. It is centrally located within walking distance of most Gatlinburg attractions.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruce S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, June 3, 2014
Thank you for your positive comments regarding your Extreme Conference stay in December. We look forward hosting this group each year and hope to see you again when you travel back to Gatlinburg.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peachtree City, Georgia
Level Contributor
233 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed May 29, 2014 via mobile

The hotel was great. It was on the back street on the river and is convenient to everything. We had a balcony facing the mountain not much of a view but didnt spend time sittin around the room anyway. I would go bavk and stay there again.

Stayed June 2013, traveled with family
Helpful?
Thank coachshane88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, June 3, 2014
Thank you for taking the time to review you recent stay at the Edgewater. We appreciate your patronage and are happy that you enjoyed your visit. We look forward to hosting you again when travel plans bring you back to Gatlinburg and the Great Smoky Mountains.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Edgewater Hotel

Property: The Edgewater Hotel
Address: 402 River Rd, Gatlinburg, TN 37738-3200
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 77 Hotels in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
Official Description (provided by the hotel):
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 
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