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“Beautiful Hotel with amazing Views”

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The Edgewater Hotel
Ranked #17 of 78 Hotels in Gatlinburg
Terre Haute, Indiana
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Beautiful Hotel with amazing Views”
Reviewed September 12, 2013

We stayed one night at the Edgewater when stopping in Gatlinburg. After reading a few negative reviews, we were a bit worried. All that went away instantly when we walked thru the doors here. This place is beyond beautiful. The free parking in the garage was a plus. Right in downtown gatlinburg and within walking distance to everything. We stayed on the 6th floor and had an amazing view of the spaceneedle,. The pool and hottubs were extremely nice. We were the only people using them at the time we went in. The breakfast looked good, but we skipped it to go eat in Pigeon Forge,.I give this place 5 stars and would recommend it to anyone looking to not spend alot of money on a hotel in Gatlinburg!

Room Tip: City View Rooms are worth the Money
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  • Stayed September 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank JenCox05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, September 17, 2013
Thank you for your review of your recent stay here at the Edgewater. We are delighted that you chose to give us an opportunity to host you and we look forward to your future visit the next time travel plans bring you to Gatlinburg and the Great Smoky Mountains.
Best Regards,
Report response as inappropriate
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923 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (264)
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English first
St. Augustine, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 9, 2013

Every time we visit TN, we stay here. You can easily walk the streets of Gatlinburg staying here and make the drive to pigeon forge. That way you have a place to park while in Gatlinburg. They have nice amenities, the pool is nice since it is indoor/outdoor and the game room to keep kids occupied. The only downside this last trip was all the kids. There was some band competition in the area and you couldn't move without there being a kid underneath you. They weren't chaperoned at all. The kids were nonstop in the elevator pushing all the buttons and the chaperones that were there were very rude. I was actually yelled at by one because he mistook me as "a girl that ran off" as a fully grown 5'7", 21 year old engaged woman i was offended that he never said sorry for yelling or mistaking me as a little kid in middle school. I think if the hotel is going to have all of these kids they should enforce some rules. When my sister took her 8th grade trip the kids were not allowed out of their room and if they were they were with an adult at all times not running around the hotel and banging on people doors. Other than that mistaking stay during the busy time i do love the hotel. It is always clean and our rooms are always kept up. We only stay in a creek side room so that we can sit on a balcony at night to look at the town and and during the day we can look down at the creek. Just be careful getting in the pool, there is so much chlorine that it stripped all the color out of a $80 bathing suite when i wore it for the first time. But i rather be in a clean pool!

Room Tip: You wont be disappointed with a room overlooking the town and creek.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JnS1410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, September 11, 2013
We appreciate your choosing the Edgewater as your hotel destination when in Gatlinburg. I agree that sometimes the elevators can get crowded, and I thank you for your patience while using them. Thank you again for your patronage and we look forward to your next visit to Gatlinburg and the Edgewater Hotel.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McMinnville, Tennessee
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 9, 2013

This hotel is just mediocre. We kind of booked last minute and didn't have a lot of places to choose from. The hotel is very old and aged, but they have tried to update it but fails to compare to newer hotels. The beds were not the greatest in the world, which is one of the main things I rate a hotel on. Cleanliness is the other and this place was clean. The pool was not much to speak of it is an indoor/outdoor pool all in one. The free breakfast exceeded my expectations of a continental breakfast.
My biggest complaint with this place is there parking garage. I drive a 4x4 super cab truck and trying to fit into these tiny outdated parking spaces was horrible. I ended up having to park at there alternate parking a couple of blocks away.

  • Stayed August 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
3 Thank Robjmcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, September 10, 2013
Thank you for taking the time to review your August stay. I appreciate your honesty and your comments regarding the hotel. I will pass on your suggestions to the proper Department Heads for review. Should travel plans bring you back to the Gatlinburg area, I hope you will consider giving us another opportunity to host your stay.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 4, 2013

Very Accomodating for the meetings and events for The Smoky Mountains Songwriters Festival! Great location and easy access to everything on The Parkway! They have a large parking garage so you can pull in off the street, and the atmosphere is nice and peaceul with the river running in front of the hotel.

  • Stayed August 2013, traveled with friends
    • Location
    • Service
Helpful?
Thank NashvilleVisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, September 6, 2013
We appreciate your taking the time to review your recent stay at the Edgewater Hotel. We enjoyed hosting the Smoky Mountain Songwriters Festival and are glad that you chose our hotel. We look forward to your return visit when travel plans bring you back to Gatlinburg and the Great Smoky Mountains.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Robinson, Illinois, United States
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 3, 2013

We stayed here after a bad experience from another hotel down the street. We were very happy with the accommodations and the price was reasonable. We were there in May 2013. The room had a great view overlooking the river, and the room was very clean. It was outdated somewhat but still worth the stay. We were not impressed with the breakfast, but we would certainly stay there again.

Room Tip: Get a room on the upper levels and riverside. Gatlinburg looks great lit up at night.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, September 6, 2013
Thank you for choosing the Edgewater. I'm glad your experience was enjoyable. We are always looking for ways to improve our property and appareciate your comments. We look forward to hosting your next visit when travel plans bring you back to Gatlinburg.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013 via mobile

We stayed late August 2013, in a river front room, seventh floor, the view was awesome! The day we arrived, it was raining and was a little disappointed that there was no Resturant in the hotel. The hotel was in the perfect spot that the Pizza we ordered was still smoking hot when delivered. We had no issues with hot water, smelly rooms or dirty rooms. The elevators were slow, but the people that stayed there were as friendly as the people who worked there. I'm already making plans to stay there again next year!!!

Stayed August 2013, traveled with family
Helpful?
Thank 378deenam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, September 4, 2013
I just read your posting and I thank you for your comments. I'm glad your stay was enjoyable and we appreciate your patronage and I look forward to your return visit in the next few months if possible. October is a great month to enjoy the fall colors. Hope to see you then.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Ky
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013

I love this location. It is great for people watching, and being able to walk to the downtown places and entertainment, so you can avoid trying to find a place to park. It is near the Smokey Mountain Moonshine Distillery.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sm4275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, September 4, 2013
I appreciate your review of the Edgewater. Gatlinburg is usually quite busy and our hotel does have easy access to the main parkway and attractions. We are glad your stay was enjoyable and appreciate your patronage. We look forward to hosting your next visit to Gatlinburg.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Edgewater Hotel

Property: The Edgewater Hotel
Address: 402 River Rd, Gatlinburg, TN 37738-3200
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 78 Hotels in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
Official Description (provided by the hotel):
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 
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