Most of our visit at this hotel was great! It was clean with updated rooms with microwave, refrigerator, and nice TV. and decorated tastefully. It was a very quiet 2 night stay until after 10pm at night on the second night, some tweens took to the outdoor pool (outside of our room)and were very loud. My husband opened the curtain and stood there thinking they might get quieter but instead, he got a rude hand signal from them. He went to the front desk and they promptly took care of it. The continental breakfast was very, very busy both mornings and I kind of felt sorry for the server. He had a hard time keeping up with the hungry guests. I believe they need a sign telling children under a certain age, that they have to have an adult help them. The biscuits and the sausage was hard and I know from observing that it was kids leaving the top of the buffet server opened. I also observed the server showing several how to remove the tongs and close the lid but they didn't listen very well. I was also disappointed that on the website it lists a lounge and restaurant and when we got there, it was crossed out in the guest directory and there was none. All of the staff was very pleasant to deal with and overall we had a good stay. I would definitely stay again because of the quiet but close location to everything.
- Official Description (provided by the hotel):
- Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, TripOnline SA, Cheap Tickets, Hotwire, Hotels.com, Priceline and Cancelon so you can book your The Edgewater Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.