There are very few new hotels in Gatlinburg if you want to stay on the main strip, so we try to look for clean and remodeled. Clarion Inn and Suites is older, but well kept up. While the rooms are a little dated, they are large (we get a suite) and seem to be clean. The only negative about the room, is the bathtub/shower. I don't like shower curtains as they get nasty pretty quick. They should change these out more often.
The entire staff at the hotel are very friendly and go out of their way to offer friendly service with one exception which I'll get to in a minute. The front counter, housekeeping, and maintenance are all very friendly and make a point of speaking to you whenever possible. We had a small issue with our fireplace. Maintenance came up within minutes of the call. The gentleman fixed it quickly and after that, every time we saw him, he spoke and asked if we were okay and did we need anything else.
Now the exception: Even though the hotel offers a "free" breakfast, we all know it is built into the price of the hotel. Normally, this is a good thing, but in Clarion's, it just doesn't work. They offer a lot of choices, but do not really have the accommodations to pull it off, therefore, it just makes everyone cranky. They are trying to make omelets at the hot bar, and this seems to be the primary hold up. The line blocks the flow of traffic to the bread station on the right and the rest of the food bar to the left. The day we were there, the omelet lady was by herself, and couldn't handle putting other items on peoples plates while making omelets. Because of this, she made sure everyone in line could see that she was angry. There was another girl and an older man running around trying to keep things stocked. They clearly need to cut back on the breakfast offerings, or hire more help. The layout just doesn't flow. We stayed three nights, but decided to for go the "free" breakfast the last two mornings because we don't like starting our day in a hostile environment. The man in front of me even told the hostile omelet lady that he would like a smile with his eggs and all she did was snarl even more.
Breakfast is only served for a short time, therefore when the hotel is full, there are not enough seats to feed the masses. I would suggest doing away with the omelet bar and adding another hour to the schedule and things would definitely flow more smoothly. I am sure that Clarion does not want their customers to start their day with the negative attitudes that we encountered our first morning. We went down just to get coffee the second day and the attitudes were the same as the first.
Overall we like the hotel. We have already booked another stay in May. Hopefully, the breakfast situation will be improved so I can give you a 5 star rating.
- Official Description (provided by the hotel):
- The Black Bear Inn & Suites Gatlinburg has a sleek, stylized look! From the lobby to rooftop Penthouse Suites and every room in between. Start your morning off right with a delicious full, hot complimentary breakfast including omelets cooked to order and Belgium waffles. The Black Bear Inn & Suites's location is ideal for everyone! Interested in a scenic drive or hike? The hotel is located only 100 yards from the Great Smoky Mountains National Park, the most visited park in the Nation! Want to walk or take a Trolley around downtown Gatlinburg and experience the town's many popular attractions and wide array of restaurants? Not a problem! Black Bear Inn & Suites is located right on the Parkway! Thinking about driving to Pigeon Forge to visit Dollywood, Dolly's Splash Country, Titanic Museum Attraction, shopping at Tanger Outlets or seeing Pigeon Forge's many theaters and dinner shows? Black Bear Inn & Suites is only a short drive away from Pigeon Forge. Black Bear Inn & Suites Gatlinburg is "Definitely a Cut Above!". We hope to see you in the Smoky Mountains soon! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Travelocity, TripOnline SA, Hotwire, Cheap Tickets, Cancelon and HotelQuickly so you can book your Black Bear Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Clarion Inn And Suites
- Clarion Gatlinburg
- Gatlinburg Clarion