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“Clean, fast,courteous and the best breakfast......”

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Black Bear Inn & Suites
Ranked #37 of 78 Hotels in Gatlinburg
Level 4 Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Clean, fast,courteous and the best breakfast......”
Reviewed October 14, 2012 via mobile

To pay more but the breakfast is cooked fresh for you, no waiting in line, breakfast is a $30 or more value....balcony view.... Wow! Very, very clean room.... Actually the maid service is a little to efficient... To early...:)

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mightymac1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarion G, Manager at Black Bear Inn & Suites, responded to this review, October 24, 2012
The Clarion Gatlinburg would like to thank you for posting your comments regarding your most recent stay with us. We were pleased to hear that you enjoyed your stay and look forward to your next visit with us.
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674 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
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English first
Greenfield, OH
Level 5 Contributor
89 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 11, 2012

My husband and I stayed Oct 5 thru 8 at the Clarion Inn. I wasn't too pleased with the resort fee but we made our reservations less than a month in advance of our visit. I assume the resort fee is for the breakfast they serve. The breakfast was okay but it was the same thing every day. Overall, our stay was good. We had a city view room on the 4th floor. It was a quiet hotel and we both slept well.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaintCreekGal09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarion G, Manager at Black Bear Inn & Suites, responded to this review, October 24, 2012
The Clarion Gatlinburg would like to thank you for posting your comments regarding your most recent stay with us. The Resort Fee addresses such amenities as on site parking, 24 hr Coffee Bar, the only property in Gatlinburg with nightly armed security guard, unlimited High Speed Wireless Internet throughout the hotel. The hotel was pleased to hear that you enjoyed a quiet, relaxing stay with us. We look forward to seeing you on your next visit to the Smokies.
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Harriman
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 8, 2012

We were put in a handicap accessible suite which was fine. However the shower was setup to drain into the middle of bathroom (pass the door entrance). Instead it puddled up in front of the entrance into the actual room. This makes is very uncomfortable to wade through water when getting up to use the bathroom in the middle of the night. Would have been worried to use the blow dryer standing in water the next morning IF IT HAD WORKED. When we told the front desk about how disappointed we were they told us that was how the room was designed….. Really?? You designed the room to flood into the living room. “yes sir and we have not had a complaint from that room and there is nothing we can do. I was not looking for a refund just some acknowledgement of what needed to be fixed. Very poor customer service!

Room Tip: Stay somewhere else. There are plenty of hotels in the area that will better care for your needs
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jason D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarion G, Manager at Black Bear Inn & Suites, responded to this review, October 24, 2012
The Clarion Gatlinburg would like to thank you for posting your comments regarding your most recent stay with us. The hotel regrets that you had an unpleasant stay in one of our handicap suites. The rooms are designed to be comfortable for anyone in a wheelchair. We hope that you will stay with us again in the near future. We recommend that you reserve your room well in advance to ensure that you get the room in which you desire.
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Travelers are raving about these Gatlinburg hotels

Mount Juliet, Tennessee
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 7, 2012

not equipped to handle a crowd at breakfast.needed 2 people to make omletes.beds hard as a brick.walls thin.not enough seating area at breakfast.they dont care if outsiders park in the guests parking area.i reported 2 times people parking in ,not only the guest parking,but in handicap areas that are not handicap tagged vehicles.the non-guest parkers were parking there to go across the street to the texas road resturaunt.my wife is handicapped and had to park in guatamala.

so if you want to park for free and walk around gatlinburg,park at the clarion,they dont care.

Room Tip: embassy suites,if they had one there i would have been there.stayed at one in memphis and hawaii,the...
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  • Stayed October 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank hardruler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarion G, Manager at Black Bear Inn & Suites, responded to this review, October 19, 2012
The Clarion Gatlinburg regrets that your recent stay didn't meet your expectations. The parking is provided for registered guests only.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morganton, North Carolina
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 30, 2012

Stayed three nights to celebrate the birthday of my wife. The room was great, the staff friendly and the breakfast was very very good. We have stayed at this place several times and have always been satisfied with everything. It may cost a little more but you get what you pay for.

Room Tip: Rooms on front side with street view is a little more loud as they clean the streets at night etc.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jamesgreenrufus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarion G, Manager at Black Bear Inn & Suites, responded to this review, October 4, 2012
The Clarion Inn Gatlinburg would like to thank you for posting your comments regarding your most recent stay with us. We are honored that you chose to spend your wifes birthday here with us at the Clarion. The hotel is pleased to hear that your stay was enjoyable. We look forward to your next visit with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cookeville, Tennessee
Level 6 Contributor
512 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed September 28, 2012

The staff here is great! True hospitality at it's best! Stephane was at the desk and able to answer all our questions. The type room we were hoping for was not available for the three day stay we had planned. She allowed us to look at not one but three different rooms that were available. This was very nice considering another hotel we stopped at would not allow us to look at any rooms. Breakfast was very good...if you left there hungry it was your own fault. The gentleman who was working the counter was a real sweetheart! We just loved him. Housekeeping was always smiling and always had nice things to say as you passed them. This was especially nice as in many hotels you just don't find what appears to be "happy" people. The room was very clean...we appreciated the fact there were always plenty of towels left in our room and we even had leftover clean towels each day. Every day we had fresh bars of soap left, tissue filled, kleenex replaced if empty or very low, and when I opened the shampoo & conditioner one morning...that evening when we returned to the room it was still where I had left it on the side of tub and brand new bottles were on the sink. Simple things such as this mean alot because it shows attention is being paid to your room and needs. The only negative I have was the size of the room. It was on the small side...especially after we had spent three days in a hotel in Pigeon Forge that was a really nice size. However, this wasn't really a problem considering we stayed out roaming until late each night. Also, can't complain because we did not have reservations so we consider ourselves lucky to have had gotten this room. :) We love the location and have stayed here once before. We will stay here again :)

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank judy177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarion G, Manager at Black Bear Inn & Suites, responded to this review, October 4, 2012
The Clarion Inn Gatlinburg would like to thank you for posting your comments regarding your recent stay with us. The hotel is very pleased to hear that you received such great customer service from our entire staff. We look forward to seeing you on your next visit to the Smokies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kettering, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 25, 2012

Stayed 2 nights at this hotel and was not impressed at all. Room was ok, but for the price, nothing special..the breakfast was terrible. There were 2 ladies handing out the eggs, bacon & biscuits and gravy wanting to make sure you only got your fair share and no more, and they could not hear..I had to repeat my order 3 times and they still did not get it correct. The potatoes were cold and I mean cold, the biscuits and gravy, the gravy was like glue. The coffee was terrible. The room did not even have an exhaust fan in the bathroom...REALLY?? Woke up both mornings to construction workers hammering and drilling away..Not the cleanest either! Too far from middle of town. I would not stay there again.

Room Tip: I would not stay here
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarion G, Manager at Black Bear Inn & Suites, responded to this review, October 4, 2012
The Clarion Gatlinburg would like to thank you for taking the time to post your comments regarding your most recent stay with us. The hotel regrets that your stay with us didn't meet your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Black Bear Inn & Suites

Property: Black Bear Inn & Suites
Address: 1100 Parkway, Gatlinburg, TN 37738 (Formerly Clarion Inn & Suites)
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Black Bear Inn & Suites 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
The Black Bear Inn & Suites Gatlinburg has a sleek, stylized look! From the lobby to rooftop Penthouse Suites and every room in between. Start your morning off right with a delicious full, hot complimentary breakfast including omelets cooked to order and Belgium waffles. The Black Bear Inn & Suites's location is ideal for everyone! Interested in a scenic drive or hike? The hotel is located only 100 yards from the Great Smoky Mountains National Park, the most visited park in the Nation! Want to walk or take a Trolley around downtown Gatlinburg and experience the town's many popular attractions and wide array of restaurants? Not a problem! Black Bear Inn & Suites is located right on the Parkway! Thinking about driving to Pigeon Forge to visit Dollywood, Dolly's Splash Country, Titanic Museum Attraction, shopping at Tanger Outlets or seeing Pigeon Forge's many theaters and dinner shows? Black Bear Inn & Suites is only a short drive away from Pigeon Forge. Black Bear Inn & Suites Gatlinburg is "Definitely a Cut Above!". We hope to see you in the Smoky Mountains soon! ... more   less 
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Also Known As:
Clarion Inn And Suites
Clarion Gatlinburg
Gatlinburg Clarion

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