We were put in a handicap accessible suite which was fine. However the shower was setup to drain into the middle of bathroom (pass the door entrance). Instead it puddled up in front of the entrance into the actual room. This makes is very uncomfortable to wade through water when getting up to use the bathroom in the middle of the night. Would have been worried to use the blow dryer standing in water the next morning IF IT HAD WORKED. When we told the front desk about how disappointed we were they told us that was how the room was designed….. Really?? You designed the room to flood into the living room. “yes sir and we have not had a complaint from that room and there is nothing we can do. I was not looking for a refund just some acknowledgement of what needed to be fixed. Very poor customer service!
- Official Description (provided by the hotel):
- The Black Bear Inn & Suites Gatlinburg has a sleek, stylized look! From the lobby to rooftop Penthouse Suites and every room in between. Start your morning off right with a delicious full, hot complimentary breakfast including omelets cooked to order and Belgium waffles. The Black Bear Inn & Suites's location is ideal for everyone! Interested in a scenic drive or hike? The hotel is located only 100 yards from the Great Smoky Mountains National Park, the most visited park in the Nation! Want to walk or take a Trolley around downtown Gatlinburg and experience the town's many popular attractions and wide array of restaurants? Not a problem! Black Bear Inn & Suites is located right on the Parkway! Thinking about driving to Pigeon Forge to visit Dollywood, Dolly's Splash Country, Titanic Museum Attraction, shopping at Tanger Outlets or seeing Pigeon Forge's many theaters and dinner shows? Black Bear Inn & Suites is only a short drive away from Pigeon Forge. Black Bear Inn & Suites Gatlinburg is "Definitely a Cut Above!". We hope to see you in the Smoky Mountains soon! ... more less
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- Also Known As:
- Clarion Inn And Suites
- Clarion Gatlinburg
- Gatlinburg Clarion