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“Not again. Worse than motel 6”
Review of Brookside Resort

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Brookside Resort
Ranked #33 of 77 Hotels in Gatlinburg
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Not again. Worse than motel 6”
Reviewed August 31, 2013

We booked this hotel for 98 buck abd expected the same kind of service but they had so many issues.
The bed sheets werent changed frim last visitor. Room was very dark even with all the lights on. Rooms were like the ones fron 70s and dingy.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dmazm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (189)
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English first
Gatlinburg, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 30, 2013

When you visit Gatlinburg this is the place to stay in my opinion and written from one who went to elementary school and high school here (Pi Beta Phi Elem. & Gatlinburg Pittman H.S.). Anytime I return this is where I spend my nights...door ajar listening to the rambling stream outside my door alive with the sounds of our glorious mtns. and protected by private balconies, stone fireplace rooms jacuzzi tubs and proximity to downtown with even a trolley stop make this a no-brainer....waterfall pool included. Look for the black bear statue! Price is right for the perfect getaway...all you need is a couple of candles and the one you love for romantic indoor yet outdoor camping experience you certainly will not soon forget! And Lyle is always very helpful as he was again last night.

Room Tip: Four story building.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Russell D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio, United States
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 23, 2013

We stayed in a tower suites room, it had a fireplace(didn't use in the middle of summer), 2 queen beds, a kitchenette(fridge, microwave, sink), a balcony out back that overlooked a rushing creek. The view out back over the creek was nice. The room decorations were very outdated, probably hasn't changed since the 60's. TV was flatscreen though. That being said it was all very clean though. Front desk staff was helpful. Trolley stop is right out front of the hotel, however do not try to trolley to arts and crafts village, just take a car!

Room Tip: I think the rooms that aren't in the towers are updated, but not sure?
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kimdrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 19, 2013 via mobile

Bought a groupon and payed 55$ for the stay. Could not check in early as we were told our room was not clean. Though other people were able to??? Went to check in at 5pm and went to our room to find it was already occupied. Thank god we are honest people,closed the door and told them of their mistake. rooms older but have a cabin feel. Im 8months pregnant so the walk to and from gatlinburg was a little much but the tram took too long to arrive. Over all worth the 50$ we spent.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Msepps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wesley Chapel, Florida
1 review
Reviewed August 17, 2013

The location was the only thing we liked about this place. As soon as we walked in we noted that it reeked a sour odor. Although it was a non smoking room, we removed a full ash tray of cigarette butts from the balcony. The entire room was dated, I felt back in the 70;s and not well kept. The bath tile was mildew and the door hinges were completely rusted. Hind sight is 20-20 and we should of walked right back out, but it was late and we were tired and hungry and planned on leaving early. Oh, upon arrival my grandson needed to use the restroom. We were directed to use the one at the pool. It had urine on the toilet seat and all over the floor. Ugh.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Gatlinburg hotels

Mobile, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 11, 2013

If you are looking for a place to stay that has bugs (dead and alive) everywhere as well as dog hair, thick dust, and nasty sheets with stains all over than this is the place for you!! My boyfriend and I had booked this hotel for three nights but as little was 5 minutes of walking into our room and being completely disgusted we checked out and cancelled our stay. However, because of the 48 hour cancellation policy and the incompetent workers we were unable to get our $120.00 deposit back for the first night! DO NOT STAY HERE!!!

Room Tip: Stay somewhere else.
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Stayed August 2013, traveled as a couple
Helpful?
1 Thank Joanna O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Byron, Georgia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 9, 2013

We stayed here in for a few days in jan 2013 and it was the worst hotel I have ever stayed in. When we booked most other hotels were full or over 250 a night so we decided to stay here. We read many of the reviews and most seemed to like it. So we got the room and the first thing we noticed walking in the room was the door falling apart, the carpet was very stained, the walls were dark and nasty looking, the back door to the balcony was falling apart, and there was hair all over the bathroom floor and walls. I don't know what kind of rooms everyone else stayed in but ours was bad and it was pet friendly so that may have something to do with the stains. It was so bad I didn't get under the sheets, needless to say I will not be staying here again.

Room Tip: Don't stay here
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jvale755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Brookside Resort

Property: Brookside Resort
Address: 463 E Parkway, Gatlinburg, TN 37738-4904
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 77 Hotels in Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Brookside Resort 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
We are City Close but Country Quiet. Brookside Resort is just 3 blocks from downtown Gatlinburg, 4/10 mile up on 321 at Light 3. When you're on the property, it feels like you're in the country yet a short walk to downtown. The Gatlinburg Trolley stops in front of the office. Most of our large rooms have private streamside balconies and wonderful amenities. Season after season, you will love coming back to Brookside Resort. We take great pride in Brookside Resort and in providing outstanding customer service. We offer a wide range of amenities right here on the grounds. Brookside has a basketball court, Shuffleboard, a sun deck, BBQ Grills, 2 outdoor pools, a "River Walk" path along the river. Brookside provides a free hot continental breakfast offering the traditional Southern "Biscuits & Gravy", "Teddy Bear" waffles, hot oatmeal with brown sugar & raisins, a variety of cold cereals, pastries, orange juice, milk and coffee are available. Brookside Resort was built in 1931, 3 years before the Great Smoky Mountains National Park was declared and was once considered one of Gatlinburg's premier hotels. Brookside Resort over the years, has been through many transitions. The new management of Brookside Resort has spent hundreds of thousands of dollars to bring back the exterior charm of Brookside Resort and now are facing the interior renovations with gusto and dedication. The towers now have 39" LED televisions, radio/alarms with phone docks, new carpeting and tiled foyers, Wi-Fi throughout the property, in-room safes, new linens, and many have remodeled bathrooms with much more to come. The staff at Brookside welcomes you to Gatlinburg!! ... more   less 
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Also Known As:
Brookside Hotel Gatlinburg
Brookside Motel Gatlinburg
Brookside Resort Gatlinburg

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