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“Great Place” 5 of 5 bubbles
Review of Brookside Resort

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Brookside Resort
Ranked #35 of 78 Hotels in Gatlinburg
Cullman, Alabama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Place”
5 of 5 bubbles Reviewed December 29, 2012

Brookside is a wonderful place to stay. The king size deluxe room was large & really nice. It was an older room so the carpet & furnishing were not new, however, I feel that was part of the charm. :-) The fireplace, whirlpool tub & flowing creek (our balcony over looked the creek), more than made up for a room with new carpets. The free breakfast every morning was better than most hotels offer. Different cereals, gravy & biscuits, egg, bacon, cheddar bake casserole, bagels butter, jam, milk & orange juice. Now I think that's a nice, FREE breakfast!! The staff were very friendly. We enjoyed our stay & didn't want to leave. :-) We will be staying there again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Reba W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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957 reviews from our community

Traveler rating
    265
    276
    171
    100
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
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English first
Carson City, Michigan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed December 7, 2012

I am unhappy with whomever took our reservations. I called and made them for November 23 and 24, the lady verbally confirmed my dates,I wrote down the confirmation number and put it away until our travel time. Printed off the email, without looking at it, until the day of arrival. The lady put in the wrong date, she put down the date I called her as the arrival date. I talked to the manger and she stated that I was a no-show and had already been charged. She found me rooms , told me she would only apply half of the amount of the no-show charge to this stay, and charged me a different rate than I was originally quoted. I was in a tight spot as the other hotels were booked, this one had plenty of rooms. My complaint is that I should not have had to double check that the lady who took the reservation wrote down the dates she verbally confirmed. All my money should have been applied to this stay and I should not have been charged more than originally agreed upon for the beds I required for our stay. I think they are overpriced anyhow for the condition of their hotel. Also you never knew if the elevator was going to work. Breakfast was not worth it.

  • Stayed November 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank myhonestopinion2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed November 28, 2012

This hotel left a lot to be desired. The room had a very musty smell, and it was very outdated, with very old mattresses, and ripping carpet. That being said, it was not a horrible experience.

If there was a redeeming quality to this establishment, it was their kind, and quick staff. We had a room that had a little patio on the back. Our first morning, we walked out onto it, not thinking left our keys inside. A phone call to the front desk, and it wasn't 5 minutes, a maintenance person was there to let us in.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank kingsrattler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greer, South Carolina
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed November 26, 2012

The rooms were the largest I have ever stayed in. Our bed was very firm but comfortable. I think it was pretty clean. The bathroom was small but clean and they gave us plenty of towels etc.
The coffee in the room was very good, much better than the coffee in the breakfast room. We went out for breakfast after we visited the breakfast selections. None of the toasters worked...have you ever had a cold bagel? Not too good. The hotel stated that they had a hot continental breakfast. Hope you take your own fire to heat it with.
Very good location. close enough to the main street to walk if you need to since parking there is a premium. You can always catch the trolley.

Room Tip: I would stay there again but would not waste my time with the breakfast.
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  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank 10Goads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
127 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed November 18, 2012

Older place but liked big room and fireplace. Balcony overlooking creek was very relaxing. Would recommend Flapjacks across the street for breakfast. Location is off the main road, so much quieter. Craft area short drive up road.

Stayed November 2012, traveled as a couple
Helpful?
1 Thank ps308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cashiers, NC
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 13, 2012

We loved Brookside. We have stayed all over Gatlinburg for 27 years but have had really bad experiences finding a pet friendly place to stay that is DECENT. Brookside is a great place. We had a great room on the creek, a nice place to walk the dog and the room was nice and very clean. If you are looking for "Park Ave or Rodeo Drive" this will not suit your needs, but we love clean, convenient "mountain" places to stay. That is what Brookside is! We enjoyed every aspect of our stay. Employees were all SUPER nice, location is good, nice new linens and a GREAT bed!!!Lots of nice, great towels and friendly smiles!!! We will definately go back!!! And by the way, the PRICE IS RIGHT!!!!! A+

Room Tip: We actually stayed in the older section of the buildings, but we loved it and will request the same...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank rlejte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed November 7, 2012

As all the other reviewers have stated, this is a throwback to the 70s. However, the room was huge and clean. The king-sized bed was very comfortable. One of the jets didn't work in the jacuzzi tub and none were very powerful, so it was nothing special. My parents stayed in the room next to us and had a fireplace in their room. I kind of liked the atmosphere!

The staff was very helpful. I loved the outdoor balcony overlooking the brook! It's away from the hustle and bustle of the main attractions, which we liked. There is a trolly/bus that stops right in front of the office which will take you practically anywhere you want to go and saves you the money on parking. Would have been nice to have wi-fi or even high speed internet in the room.

Breakfast was nothing to brag about, but it was enough to get us on the road.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Debi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Brookside Resort

Property: Brookside Resort
Address: 463 E Parkway, Gatlinburg, TN 37738-4904
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 78 Hotels in Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Brookside Resort 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
We are City Close but Country Quiet. Brookside Resort is just 3 blocks from downtown Gatlinburg, 4/10 mile up on 321 at Light 3. When you're on the property, it feels like you're in the country yet a short walk to downtown. The Gatlinburg Trolley stops in front of the office. Most of our large rooms have private streamside balconies and wonderful amenities. Season after season, you will love coming back to Brookside Resort. We take great pride in Brookside Resort and in providing outstanding customer service. We offer a wide range of amenities right here on the grounds. Brookside has a basketball court, Shuffleboard, a sun deck, BBQ Grills, 2 outdoor pools, a "River Walk" path along the river. Brookside provides a free hot continental breakfast offering the traditional Southern "Biscuits & Gravy", "Teddy Bear" waffles, hot oatmeal with brown sugar & raisins, a variety of cold cereals, pastries, orange juice, milk and coffee are available. Brookside Resort was built in 1931, 3 years before the Great Smoky Mountains National Park was declared and was once considered one of Gatlinburg's premier hotels. Brookside Resort over the years, has been through many transitions. The new management of Brookside Resort has spent hundreds of thousands of dollars to bring back the exterior charm of Brookside Resort and now are facing the interior renovations with gusto and dedication. The towers now have 39" LED televisions, radio/alarms with phone docks, new carpeting and tiled foyers, Wi-Fi throughout the property, in-room safes, new linens, and many have remodeled bathrooms with much more to come. The staff at Brookside welcomes you to Gatlinburg!! ... more   less 
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Also Known As:
Brookside Hotel Gatlinburg
Brookside Motel Gatlinburg
Brookside Resort Gatlinburg

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