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“Comfy beds, but lacks detail”

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Crossroads Inn and Suites
Ranked #30 of 78 Hotels in Gatlinburg
Reviewed October 15, 2013

My concerns were brought up to the manager and a reason and apology was given for each item, however I expected to be offered a credit on my bill for the inconveniences although I didn't specifically ask for anything. Just good customer service, hence this review. Will not stay with Best Western again. Beds are very comfy and fridge is good size, but that's all positive I have to share. If you choose or need to stay here, do yourself a favor and ask for a renovated room. Our room had black mold in, on and around a/c unit... That is complaint enough. We were offered another room, but our stay was 1/2 over at that point. We also left an item behind and it "was never found". We we not able to check in at 2pm as stated, yet charged for a full night. Hotel is over-priced. Especially if newer rooms are available and guests are put in older rooms instead. Very disappointed.

Stayed: October 2013, traveled with family
Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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332 - 338 of 470 reviews

Reviewed October 15, 2013

Our room had a fireplace, but no instructions on how to use. Room cost was a little high, and after further review better hotel options are available when you see all hotel properties in town. Staff was friendly and helpful. Room had a microwave, but display did not work. Breakfast offerings were moderate. Convenient for walking all over Gatlinburg and not paying to park. Best to avoid The Atrium Restaurant....very expensive even with the 20% coupon.

Stayed: October 2013, traveled as a couple
Thank dotthei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2013

If you like extra soft beds and are a hard sleeper than the nosiy air conditioners won"t bother you. The rooms are extremely large, great for the handicapped. The room was cleaned an the staff showed some true southern comfort. They were very helpful. Convenient location, ypu can walk everywhere and not have to pay for parking.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Shirley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2013

The hotel rooms were nice and roomy, especially the closet and vanity area. But, the parking lot was small and we had a hard time finding parking both days we were there and we never were able to park near our room, otherwise, nice stay.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Best Western
Thank Stephanie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2013

the fan in the air conditoner in the bedroom was sooooo loud there was no way we could sleep with it on.....the headboard was not attached to anything and was obviously damaged previously....anytime we moved in the marshmallow like bed the headboard clunked on the wall.....and not for the reason you would think! :)
we told the desk clerk about these things when we checked out...we asked if possibly there might be a discount or something(this was not a cheap room, if it had been maybe the problems wouldn't have been so annoying)...he said we should have told them about the problems that night...didn't really want to call at 2 am to complain....my husband said..we won't be back then..and the clerk said great..goodbye!!!! that right there was the worst ever....obviously customer service isn't a high priority here...too bad...but there are hundreds of other hotels in gatlinburg so we will keep trying to find a good one!

  • Stayed: September 2013, traveled as a couple
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Thank jan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2013

This location is great. It's within walking distance of anything in Gatlnburg. The rooms were clean, the staff was friendly. We even checked in early without an issue and our room was upgraded for free. I would stay there again.

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Best Western
1  Thank jmandsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013 via mobile

We picked this hotel to stay in for a couple of days before we meet up with our family at our cabin for our wedding. I had trouble deciding between twin islands or crossroads. I picked crossroad just because it was slightly cheaper. When I get here I realized they are across the street from each other with a pass through so crossroads is just as close to the attractions. The room is very clean and they have a really awesome pancake house in the same parking lot. The bathroom is kinda small, but that is normal for hotels. The bed is comfortable. And I can't stress clean enough! !! This has been such a nice stay!!

  • Stayed: September 2013
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Thank brianat922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crossroads Inn and Suites

Address: 440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Family Hotel in Gatlinburg
Price Range: $90 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Crossroads Inn and Suites 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
The Ogle family invites you to enjoy your next family vacation in the Smokies with us where you will enjoy comfort, convenience and affordability in Gatlinburg lodging. You will be only one mile from the entrance to The Great Smoky Mountains National Park and our convenient parkway location is just a short walk away from the best attractions and restaurants in Gatlinburg. ... more   less 
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Also Known As:
Best Western Crossroads Hotel Gatlinburg
Best Western Crossroads Inn Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western

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