we'd made and paid ahead for reservations thru the company's online website..we got to the office to sign in and the young man serving us insisted that we owed more...he would NOT honor the paper that we showed him sent from national...nope, we owed more. Not a sorry; the customer is right; NO. pay it or we could leave(his words were "do you want it or not?" and "if you are unhappy, you can call the 800 # after to see if they can help you out"..."it shows that you owe more money":),. When we asked to talk to the manager; we were told that person was across the street at their other facility. No offer to call that manager.
The room was decent; nothing spectacular; Big; clean enough. Things worked. But the attitude of the young chap, was unacceptable. Unreal. To say that his company's website incorrectly charged us is not correct...I even went inside and hooked up my computer to find my reservation and it was as we had on paper.
The 800 # wouldn't help me when I called; saying only that I should talk to the local manager.!
There are plenty more motels in the area; I will not return to any of this chain. Sure, it's a small amount of money, but there is NO customer service at all.
- Official Description (provided by the hotel):
- The Ogle family invites you to enjoy your next family vacation in the Smokies with us where you will enjoy comfort, convenience and affordability in Gatlinburg lodging. You will be only one mile from the entrance to The Great Smoky Mountains National Park and our convenient parkway location is just a short walk away from the best attractions and restaurants in Gatlinburg. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Hotwire, TripOnline SA, Cheap Tickets, Cancelon and getaroom.com so you can book your Crossroads Inn and Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Crossroads Hotel Gatlinburg
- Best Western Crossroads Inn Gatlinburg
- Best Western Gatlinburg
- Gatlinburg Best Western