We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel was okay.”
Review of Chalet Inn

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Chalet Inn
Ranked #49 of 77 Hotels in Gatlinburg
Reviewed July 5, 2013

My family and I got a room here only for one night. The room was okay to get a good nights rest. Staff was friendly but I am sure there is better hotels for the same price. The location was nice because it was within walking distance to all the main attractions in gatlinburg.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Brandon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter Y, General Manager at Chalet Inn, responded to this reviewResponded July 10, 2013

Thanks for your feedback. We hope you will come and stay again soon at (Fabulous) Chalet Inn on the River.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (254)
Traveler rating
Traveler type
Time of year
Language

183 - 189 of 254 reviews

Reviewed July 4, 2013

We stay here alot . The staff is very friendly. We always stay up on the hill in one of the chalets. The rooms are always very clean. The pool area is nice. We like it because its private up on the hill but within walking distance of town. And if you wana see bears then this is the place to stay. All I can say is we love to stay here. I just wished they did weekly rates. And would fix the ice machines :))

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank bellewrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter Y, General Manager at Chalet Inn, responded to this reviewResponded July 10, 2013

Thanks for taking the time to write. Yes, to see bears, (Fabulous) Chalet is a great place to stay! Please remember to keep your distance and above all, to never feed the bears!

We are working on the ice machine issue.

Thanks again, and come back and visit us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

We came in on a Friday from Alabama just for a short get away! Seen pictures and reviews online and seemed to be a GREAT place. We get here around 8:30pm (EST) The lady and guy in the front were awesome people! Came to our room which was on top of the hill with two "so-so" views over looking Gatlinburg. the room was musty smelling, balcony was dirty, cob webs in the corners, cleaning guy barged in our room wirh out knocking to clean our room. we went to the pool and told him he could go clean it and 8hrs later, was still not cleaned! I do have to say, GREAT location but everything else??? You can decide!! I just think their are better options out their!!

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank DerrickAnderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter Y, General Manager at Chalet Inn, responded to this reviewResponded July 2, 2013

Wow! Sounds like we dropped the ball big time. Please accept our heart-felt apologies, and we hope that you will give us a second chance.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

This is a great place to stay. Within walking distance of most everything in downtown Gatlinburg, but off the main street away from the noise. Nice amenities and clean. Staff was very nice. There were two pools to chose from and very clean. I would recommend this place to anyone and we will stay there again in the future.

Room Tip: Walking distance to most everything, but far enough off the street away from all the noise.
See more room tips
  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank beachdogs66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter Y, General Manager at Chalet Inn, responded to this reviewResponded July 2, 2013

Thanks for the kudos. We work very hard to ensure that every guest has the quality experience to which you attest. Come back and see us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2013

We stayed here many years ago and it was nice...under the BW establishment. Apparently much has changed... and not for the better. Hopefully things will improve because the location, views and stream side location can't be beat...

(note: stay was WELL prior to 2012 but there was no option for anything earlier)

Stayed: July 2012, traveled as a couple
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

We enjoyed this hotel very much. The staff was very kind and helpful, The room was clean and affortable. It contained a refridgerator and a coffee maker for enjoyment of your morning coffee. You could get a room which was equiped with a fire place if you like. This was a return trip to this hotel. We have stayed there several times over the past few years. It was an easy access to the town of Gatlingburg. We enjoy walking the side walks and you might get a glimps of a bear which we did on our visit last fall. We liked staying at the top of the hill up behind the hotel. The hotel has a swimming pool which is located at the main office out in front of the hotel. It appeared to be very clean and well maintained. They have ice available which was located in serveral different places in designated areas. I would recomend this to any one who loves to visit the mountains.

Room Tip: Ask what the rooms have to offer and see if they are what yoou need.
See more room tips
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lena R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter Y, General Manager at Chalet Inn, responded to this reviewResponded July 2, 2013

Thanks for your comments. Remember: please stay well away from any bears you might see, and above all, do not feed them! We hope you will come see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

My family stayed at this hotel as a result of a deal bought on SweetJack.com, to celebrate our sons 6th birthday. We were very pleased with the hotel and are planning to come back later in the summer. The staff was very helpful; John Rodgers went out of his way to accomodate a couple of our requests. The rooms are very clean and spacious and the beds comfortable. We did not see any of the things the negative reviewers found. We have already recommended this hotel to friends and will do so again.

We also really liked the fact that there are no stairs. The upper rooms are accessed by ramps, which makes it easy to roll luggage, etc up to the room. Our son is on oxygen and if we had needed to bring his large equipment, it would have been easy to get it to our second floor room. He also has some balance issues and goes slowly up stairs. The ramps helped him tremendously.

We needed more towels than were provided in the room and we were given them when we asked for them. We also asked for more cream and sugar for the coffee. We forgot that we had left the "Do Not Disturb" sign on the door and the housekeeper would not even knock to give us the extra condiments. John called us from the front desk and told us that it is their policy not to knock if the sign is out. The housekeeper immediately came back and gave us more than we needed. I really appreciate that policy. Yes, it is an older property, but I can handle out of date furnishings in a clean room. We will definitely be back.

Room Tip: Pick a room with a balcony on the river! Very relaxing!
See more room tips
  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PianomanEric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter Y, General Manager at Chalet Inn, responded to this reviewResponded June 15, 2013

Thank for your comments. We are passionate about meeting and exceeding our guests' expectations! We hope you will visit us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Gatlinburg hotels
0.5 mi away
Belle Aire Motel
Belle Aire Motel
#68 of 77 in Gatlinburg
72 reviews
0.9 mi away
Parkview Inn
Parkview Inn
#69 of 77 in Gatlinburg
478 reviews
0.2 mi away
Travelodge Inn & Suites Gatlinburg on the River
Show Prices
Show Prices
Show Prices
1.0 mi away
Sleep Inn & Suites
Sleep Inn & Suites
#37 of 77 in Gatlinburg
502 reviews
0.3 mi away
Motel 6 Gatlinburg Smoky Mountains
0.7 mi away
Sidney James Mountain Lodge
Sidney James Mountain Lodge
#53 of 77 in Gatlinburg
931 reviews
Show Prices
Show Prices
Show Prices

Been to Chalet Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chalet Inn

Address: 516 Sunset Dr, Gatlinburg, TN 37738-3122 (Formerly Fabulous Chalet Inn)
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
Ranked #49 of 77 Hotels in Gatlinburg
Price Range: $42 - $457 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Chalet Inn 2*
Number of rooms: 35
Official Description (provided by the hotel):
Resting majestically above the town, Chalet Inn maintains the kind of rustic elegance once known to all great smoky mountain resorts. The Inn's landscaped surroundings, mountain stone architecture and charming character-filled rooms make you feel a world away. Yet, the attractions of Gatlinburg are just a few blocks away. The Inn is just two blocks from Ober Gatlinburg Aerial Tramway, with Ripley's Aquarium of the Smokies just 5 blocks away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Hotwire, Orbitz, Cancelon and TripOnline SA so you can book your Chalet Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fabulous Chalet Hotel Gatlinburg
Best Western Gatlinburg
Fabulous Chalet Gatlinburg
Gatlinburg Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing