After reading reviews for the hotels in the area I chose this hotel because of the pet policy,price and location. On arrival the property looked very old and in need of repairs. After check in we arrived at our room to find the door to the room packed with wet towels, I wa told when it rained water would get under the covered entrance and the towels were to keep the water out... Inside the room it looked to be somewhat in need of maintenance. refrig had mold all around the opening inside the door, cabinet wad broken and rotten below the refrig. the sink was cracked all the way across from one side to the other. The shower was horrible, one min water would be warm then would go solid cold and back to scalding hot. My wife was miserable due to a medical condition and could not trust the shower not to burn her. Finally after having to deal with all this we decided to leave early, and once we arrived home we opened our baggage to find everything including laptop infested with ants. So bad we threw away suit cases and items in them. I had to have computer technician disassemble and clean computer to which he said he had never seen anything like it. I also had to call exterminator to make sure all the ants were killed that came out. After contacting Motel 6 was told to talk to the hotel themselves. I spoke to Brandi several times trying to reach gm. I was charged for the full stay instead of the partial. After speaking to the gm finally after a couple of weeks he was not open to listening or helping out with the problems.. I was told a he would look at refunding the portion in which we were not there and would call be back. now 2 weeks and multiple calls with no contact still nothing. This hotel does not care about guest its all about the money.
- Official Description (provided by the hotel):
- Motel 6 Gatlinburg is along the banks of Little Pigeon River, and the Smoky Mountains! We are only 3 blocks from downtown Parkway. Amenities include an outdoor pool, free Wi-Fi. Select rooms have Jacuzzi tubs or fire places. Suites also available. ... more less
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- Also Known As:
- Red Roof Inn Gatlinburg Hotel Gatlinburg
- Gatlinburg Red Roof Inn