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“Good Food, Mediocre Service”

Bubba Gump Shrimp Co. Restaurant and Market
Ranked #31 of 196 Restaurants in Gatlinburg
Certificate of Excellence
Cuisines: Seafood
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Late Night, Dinner, Lunch, Breakfast, Reservations, Takeout
Level 6 Contributor
130 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
“Good Food, Mediocre Service”
Reviewed March 19, 2013 via mobile

We visited on March 16th. We assumed there would be a wait with it being a Saturday evening. In total we waited around 30 minutes to get seated. The method by which they seat is odd. Calling you just to have you wait in another area was unusual. What was aggravating was the time we spent standing there with several other groups There was little to no organization. Once seated, it was an excessive wait to get a server. When we finally ordered and the food came out quickly, but that was about the last time we saw our server before paying our bill. Even with the sign method, it still took quite a while to get someone to stop for a drink refill. If I return to eat here again, it will be because of the good food and definitely not the service.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Wdavis80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,487 reviews from our community

Visitor rating
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    590
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bedford, Indiana
Level 4 Contributor
26 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Great Food and Better Service!”
Reviewed March 18, 2013

While on a girls trip we stopped to eat at Bubba Gumps and had an excellent experience! Our server (Ty-Poet) was top notch and dealt with our group being indecisive from what to drink to what to eat with patience and a smile! The food was a bit pricey but ready in a timely manner and was delicious! Thank you Bubba Gumps (and more personally Ty-Poet) for treating us so well!

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank LisaLand33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarksville, Tennessee
Level 4 Contributor
41 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Good Food, Decent Service”
Reviewed March 17, 2013

The waitresses were friendly, but they were so quiet, you could barely understand them. They would greet you loudly but then talk softly. The food on the other hand was great. Very quick and delicious. This was our first time and we will be returning, if we ever come back.

Visited March 2013
Helpful?
Thank OliviaV23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, Kentucky
Level 4 Contributor
28 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Fun place, ok food”
Reviewed March 17, 2013

Our waitress, Olga, was so much fun. Loved her. Trivia fun, too. Food not so great, but not so bad, either.

Visited December 2012
Helpful?
Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
31 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Must visit for any Gump fan!”
Reviewed March 14, 2013 via mobile

Visited with my family. Hostess tried to sit us in the furthest Corner of the restaurant next to the bathrooms. Not sure why restaurants do that in an almost empty restaurant. After we asked to be moved, it got better. Waiter was awesome. Enjoyed the trivia about the movie. Fun atmosphere. Kids enjoyed recognizing all the images from the movie. Food average and was probably overpriced but I guess we were paying for atmosphere. Glad I went. I love this movie. Had a blast in the small gift shop up front. Don't leave without getting your picture made on the bench.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Wymangle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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