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“Not worth the money” 1 of 5 bubbles
Review of Gatlinburg Falls Resort

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Gatlinburg Falls Resort
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Not worth the money”
1 of 5 bubbles Reviewed January 13, 2014

We stayed in "Fixin to" cabin. The grounds here are beautiful and well taken care of. The cabin needed to be "refreshed" years ago. We actually stayed at this resort about 7 years ago and loved it. Apparently management has changed. None of the 3 fireplaces worked. The spa was broken. My husband was able to repair it himself so we were able to use it. The resort knew it was broken (and didn't tell us) as a repairman showed up at our door at 8:45 PM. There were no blankets, the kitchen faucet was leaking so badly, it was almost not useable, wallpaper ripped and hanging, no kitchen towels or any way to do the dishes they want you to wash before you leave. Tried calling them multiple times and was always so far back on the cue, I gave up. We we're return customers and did not get the discount they advertise. We will not be returning. They have a beautiful resort here, it's a shame they don't keep it up. Poor management.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,603 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (389)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
North Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed January 10, 2014

We found Gatlinburg Falls by internet search, they advertised luxury cabins. My wife and I stayed at the Mountain Desire. The cabin was a house that had been converted into a cabin. The cabin looked fairly nice however the floors were so dirty that your white socks would turn black. We checked in on Sunday and the process went smooth and fast. On Monday the temperature dropped to zero and the water in the cabin frooze up shortly after noon. We called maintenance before 3 PM and was told that we would be put on the priority list for repair, on Wednesday morning still no water so I called maintenance again and was told that we were still on the list. We went to town and arrived back about 5 PM and the water was on. I know maintenance can't control the weather but they should have winterizes the cabin knowing the type of weather they have. You could feel cold air pouring in at the windows as well as around the bathroom sink. I also noticed that the air vents in the foundation were open. We paid for a luxury cabin but did not get the luxury cabin experience. I would stay at Gatlinburg Falls cabins again however I would not stay at Mountain Desire again. The name is deceiving.

Room Tip: Stat at the newer cabins at legacy resort
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Sassypurpledue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guatemala City, Guatemala
Level Contributor
117 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed January 9, 2014

Great location, great cabin ( property : On the Edge ).
We spent 2 nights. It was an extremely comfortable place.

You could rest, play , relax . We had a great time with my family.

We were short of some utensils, check at your arrival if you have a spatula and more than one pan. You will need them if you want to prepare yourself a decent breakfast.

Check-in, check-out were fast and easy.

Room Tip: It depends on what you want to do. Go to their website is pretty well organized. My cabin had a s...
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  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank ctornoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 9, 2014

Best Vacation that I've taken in years. Gatlinburg Falls has the best Luxury cabin in East TN. I would recommend A View for Two. It was EXTREMELY clean and its about 5 mins away from down town area. This cabin is at the end of the road so you get some privacy. Everything was perfect. Staff is really polite and nice. Especially Stephanie. Best Consumer Service we have had in years. I won't recommend another cabin rental company other than Gatlinburg Falls Resort. They really take care of their customers! I can't wait to come back. ( **They offer a 10% for being a return guest plus the specials they run!).

Room Tip: A View for Two!
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  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nixon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed January 8, 2014

This is our 2nd time visiting Gatlinburg Falls Resort. The mattress for the sleeper sofa is horrible. Take your on blankets because they did not have any in inventory. The resort is getting older and need few updates. The resort does not feel like 5 star but rates are 5 star.

Room Tip: bring extra blankets
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  • Stayed January 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Shah2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
2 reviews
5 of 5 bubbles Reviewed January 8, 2014

I was hesitant given some of the remarks on here, but our stay was perfect. We stayed in the Sunset Ridge Cabin and it was ready promptly at 4 pm, as indicated. Everything that the website said would be included in the cabin was there (and more). We were not short any utensils, plates, etc. My only suggestion would be to take a non-stick pan with you because the skillet provided was stainless steel. Everything was clean and spotless. Trash was picked up at the time indicated (some of the reviews make it sound like trash is everywhere and this is not the case). Staff was friendly and Alysha took great care of us. We had no complaints whatsoever and we plan to go back every year!!

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank amanda s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewisburg, West Virginia
1 review
4 of 5 bubbles Reviewed January 8, 2014

Me and my wife went here for our honeymoon 1/1/14 and it was absolutely amazing. The only little complaints we had was that we couldn't find any if the extra pillows or towels. It would have been nice for some directions. Other than that, the beds were so comfortable. Hot tub and jacuzzi worked great. The fireplace didn't work, but that wasn't that important. Overall great experience.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cwhite2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gatlinburg Falls Resort

Property: Gatlinburg Falls Resort
Address: 645 Park Vista Way, Gatlinburg, TN 37738-5396
Location: United States > Tennessee > Sevier County > Gatlinburg
Hotel Style:
Ranked #14 of 52 Specialty Lodging in Gatlinburg
Price Range (Based on Average Rates): $$
Number of rooms: 450
Also Known As:
Gatlinburg Falls Hotel Gatlinburg

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