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“More than you expect”

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Gatlinburg Falls Resort
Guatemala City, Guatemala
Level Contributor
117 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“More than you expect”
5 of 5 bubbles Reviewed January 9, 2014

Great location, great cabin ( property : On the Edge ).
We spent 2 nights. It was an extremely comfortable place.

You could rest, play , relax . We had a great time with my family.

We were short of some utensils, check at your arrival if you have a spatula and more than one pan. You will need them if you want to prepare yourself a decent breakfast.

Check-in, check-out were fast and easy.

Room Tip: It depends on what you want to do. Go to their website is pretty well organized. My cabin had a s...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ctornoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,614 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (390)
Date | Rating
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English first
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 9, 2014

Best Vacation that I've taken in years. Gatlinburg Falls has the best Luxury cabin in East TN. I would recommend A View for Two. It was EXTREMELY clean and its about 5 mins away from down town area. This cabin is at the end of the road so you get some privacy. Everything was perfect. Staff is really polite and nice. Especially Stephanie. Best Consumer Service we have had in years. I won't recommend another cabin rental company other than Gatlinburg Falls Resort. They really take care of their customers! I can't wait to come back. ( **They offer a 10% for being a return guest plus the specials they run!).

Room Tip: A View for Two!
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nixon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed January 8, 2014

This is our 2nd time visiting Gatlinburg Falls Resort. The mattress for the sleeper sofa is horrible. Take your on blankets because they did not have any in inventory. The resort is getting older and need few updates. The resort does not feel like 5 star but rates are 5 star.

Room Tip: bring extra blankets
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shah2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
2 reviews
5 of 5 bubbles Reviewed January 8, 2014

I was hesitant given some of the remarks on here, but our stay was perfect. We stayed in the Sunset Ridge Cabin and it was ready promptly at 4 pm, as indicated. Everything that the website said would be included in the cabin was there (and more). We were not short any utensils, plates, etc. My only suggestion would be to take a non-stick pan with you because the skillet provided was stainless steel. Everything was clean and spotless. Trash was picked up at the time indicated (some of the reviews make it sound like trash is everywhere and this is not the case). Staff was friendly and Alysha took great care of us. We had no complaints whatsoever and we plan to go back every year!!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amanda s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewisburg, West Virginia
1 review
4 of 5 bubbles Reviewed January 8, 2014

Me and my wife went here for our honeymoon 1/1/14 and it was absolutely amazing. The only little complaints we had was that we couldn't find any if the extra pillows or towels. It would have been nice for some directions. Other than that, the beds were so comfortable. Hot tub and jacuzzi worked great. The fireplace didn't work, but that wasn't that important. Overall great experience.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cwhite2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 6, 2014

My husband and I have been traveling to Gatlinburg for several years. After our very 1st visit through Gatlinburg Falls in 2010, it easily became our favorite vacationing location. We've traveled here with friends, and alone. We love how spacious the cabins are & that we're able to bring our dog along for family vacations as well. The customer service is always great! And there are some sweet deals, if you travel at certain times of the year. Each cabin we've stayed in (at least 5 by now) has been very clean. It's the perfect getaway for relaxing and if you want to get out, there's plenty to do, eat, and beautiful places to see!

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tameka D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
191 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 bubbles Reviewed January 3, 2014

We were disappointed in our first time rental in Gatlinburg. We rented the 2 bedroom Angel Windows. The cabin was very clean and everything worked. The TV in the living room had yellow streaks and blotches in the pictures and should be replaced. The pillows were they worst we had any where. They were so flat and worse than any budget motel. I couldn't believe they did not provide coffee filters and Kleenex. I guess we were lucky we got toilet paper. We have rented resort properties from Florida to Oregon and always got coffee filters and Kleenex. This resort advertises itself as upscale but they skimp on other things. The kitchen needed to be replenished as lots of items were missing as measuring cups and spoons and 2 wine glasses for 6 people. We paid the high Christmas rates and found that if you wait long enough the rates drop right before Christmas. I would not recommend this Resort unless you get a special rate. At what we paid they should have decorated the cabin for Christmas.

Room Tip: Get cabin on the top on the resort for a better view and wait for the rates to go down before you re...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Charlotte T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GatlinburgCabins, Manager at Gatlinburg Falls Resort, responded to this review, February 3, 2014
We at Gatlinburg Falls Resort appreciate feedback from our guests. It is our mission that each guest has an exceptional experience while staying with us. We regret that any guest had an experience they were not satisfied with. We provide each of our guests with a copy of our reservation agreement at the time of making a reservation that explains the items that are provided in the cabin. The kitchens are stocked with basic kitchenware and utensils. We also provide a starter supply of soap, dish washing detergent, toilet paper, trash bags, and paper towels for the convenience of our guests.

We offer luxury cabins with maximum amenities that can break down or malfunction due to life expectancy and use of the appliances and amenities. We ask each guest to notify us of any issues so that we can have the item repaired or replaced. If a guest reports an issue with a television, we have the opportunity to send maintenance to assess the problem and determine if we are able to repair or replace it. Our cabins are occupied on a regular basis; therefore, pillows often require replacement. We offer 24-hour guest care by phone for the convenience of our guests. If a guest calls to report an issue with pillows, we can place a maintenance request to have new pillows delivered to the cabin. Unfortunately, we were not given the opportunity to provide replacement in this case to satisfy our guests due to issues listed not being reported to us.

Christmas is a wonderful time of year to visit Gatlinburg and to stay at Gatlinburg Falls Resort. We apologize this cabin was not decorated for Christmas, but because our cabins are individually holiday decoration is that the owner’s discretion. Owners notify us that they have decorated their cabin and we can then relay the information to guests.

We are here to serve and it is unfortunate that we did not have the opportunity to satisfy our guest before their departure. Again, we appreciate reviews from our guests and offer 24-hour guest care service if any guest needs assistance with a past, present, or future stay. Please call 1.866.34SMOKY day or night with any questions or concerns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gatlinburg Falls Resort

Property: Gatlinburg Falls Resort
Address: 645 Park Vista Way, Gatlinburg, TN 37738-5396
Location: United States > Tennessee > Sevier County > Gatlinburg
Hotel Style:
Ranked #14 of 52 Specialty Lodging in Gatlinburg
Price Range (Based on Average Rates): $$
Number of rooms: 450
Also Known As:
Gatlinburg Falls Hotel Gatlinburg

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