The customer service is terrible! We had to call multiple times with something that wasn't working properly. We had an hour and a half delay getting into our cabin due to an "inspection". Our hot tub, projector for the theatre, jacuzzi and 2 theatre chairs were broken. We asked the CSR why these have not been replaced and he said because they are too expensive to replace! He then has the audacity to tell us he would wave the service call! Why would the customer pay to fix their broken property in the first place? To top it off, we found 2 cockroaches in the cabin and 1 in our luggage. When I reported this to customer service the CSR acted like it was no big deal. I am disgusted with this resort and its lack of customer service! We will never stay here again.
- Also Known As:
- Gatlinburg Falls Hotel Gatlinburg