I reserved this hotel by hotels.com. It was misleading! Rooms were nasty, so were the bathrooms. Said that there was a fireplace in every room and that wasn't the case. They need to update everything!
I am so sorry you were unhappy with the information you received on hotels.com. This is the first time I have heard that hotels.com said we had a fireplace in every room. Typically, it is apparent that the fireplace "deluxe" room has an upcharge; however, I will go into our profile and try to find this incorrect information so we can resolve it asap. Thank you for bringing this to our attention.
My stay was ok but we had trouble with are toilet it would work I told the lady when I check out it was broken
Room was clean and comfortable. This hotel is showing some signs of aging but is a good place to hang your hat on a budget, while enjoying Gatlinburg. (More money to spend on the town!) if your looking for a newer hotel in the area look elswhere, and loosen the purse strings a bunch.