Arriving late after driving through a bad storm, we arrived to find the Greystone staff had given us a two person king room instead of the four-person two bed room we had requested. These things happen. The desk clerk offered us a smoking room in another building we'd have to drive to that had two beds. However, we had two children with us and didn't want them in a smoking room. When we explained this to the clerk, she informed us that we could take the room offered to us or check out. Twice. Following us to the door. At which point I asked to talk to the manager. We never did get to, stayed the night in the room with a cot. The morning crew was pleasant and gave us a room change, but acted as if afraid they'd say the wrong thing. Neither room had vents in the bathroom, but the second had mold. Add this to the fact that when we stayed here a month ago, I left an outfit in the closed cupboard they use for hangups(admitted my forgetfulness), but housekeeping said it was never turned in, although I'd called the second day after our stay. Hmmm. Needless to say, we will never stay here again.
- Also Known As:
- Greystone Lodge At The Aquarium Hotel Gatlinburg
- Greystone Hotel Gatlinburg
- Greystone Hotel At The Aquarium