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“The only reason to stay here is the location.”

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Greystone Lodge On the River
Ranked #5 of 78 Hotels in Gatlinburg
Certificate of Excellence
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“The only reason to stay here is the location.”
Reviewed January 1, 2013

Winter Xtreme put us here. Breakfast selection is biscuit and gravy, donut holes, bagels, and three types of cereal: plain Cheerios, raisin bran, and lucky charms. Coffee and juice. That's it. Not enough room in lobby to seat every one standing in line. Would not stay here if you want a romantic stay or a luxury hotel experience.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarissaCooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,043 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (282)
Date | Rating
  • English first
  • Any
English first
Taylorsville, North Carolina
Level Contributor
161 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed December 30, 2012 via mobile

I read some bad reviews but I have stayed many times and never had one problem. Rooms are always very clean. Staff is very friendly and helpful. Nice clean little pool. Nice breakfast bar with biscuit and gravy, sausage, cereals, fruits, etc. just a nice friendly, clean place to stay with rooms over the river.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fire15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 11, 2012

The only thing I could say positive about this hotel, it’s close to downtown. The hotel is OLD; the doors have large openings under them to allow bugs to get in. There’s no Wi-Fi service and the continental breakfast (if that’s what you want to call it) is less then desirable. Went there to eat breakfast and left to go somewhere to get something more than cold cereal, toast, coffee and juice. They had a fire in the building we were staying in during the day so when we returned later that evening, had to move to another room in another building. They never even apologized for the inconvenience or offered a refund of any kind. All the furnishings in the rooms are very old. The beds are the most uncomfortable beds I’ve ever slept on. The TV’s have VERY POOR reception, which makes watching TV a joke. The room they put us in after the fire only had one (1) hand towel. Stopped by the front desk on the way out to let them know we need hand towels and they gave us wash cloths to use as hand towels. The hotel is not worth the money they charge. Would NEVER stay there again and not recommend it to anyone.

Room Tip: Stay somewhere else
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank richardt1515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gulfport, Mississippi
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 25, 2012

Yes, this hotel is older and could use some updating, but it is clean and in walking distance of the strip and most everything you could ask for. The staff is friendly and helpful, your car is near by in most cases (main build-right outside your porch door), trolly station is across the street and there is a free breakfast each morning. The breakfast is simple, but will fill you up. I have stayed here on many of my trips to Gatlinburg and never had a problem. We usually stay at condos in the area that are newer and updated, but this place will do the job has not disappointed us yet. Give it a chance and I think you will be pleasently surprised.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Randy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfort, Kentucky
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 23, 2012

We have stayed here in the past but never again. Hotel is getting old and does not have wifi in the rooms. Upon arrival we found the room to be less than satisfactory. Multiple dead bugs in the bed and in the mattress. The room in general was unclean. Upon letting the front know they said this was there only room. We won't be staying here again.

Room Tip: Stay somewhere else
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CraigW652
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellbrook, Ohio
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 12, 2012

Spent the weekend at Gatlinburg at the Greystone Lodge. This hotel looked okay on line but was NOT great. dead worm in the bathroom, hair in the tub, no internet in the rooms, gap between the door and the door frame where you could feel the cold air rushing in. The first day, I pulled the bedspread up on the bed just to make the room look tidy and when we got back from our day of hiking, housekeeping had been there and replaced the towels but I guess they thought the bed was made good enough.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citrus Springs, Florida
Level Contributor
132 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed November 9, 2012

This hotel is very convenient to downtown Gatlinburg. The trolley is right across the street. We went for the chili cookoff and walked right from the hotel. Clean, large room with balcony on the stream. Only con I would have is that there is no wi-fi in rooms and even in lobby where there is , I couldn't get on. The breakfast is so so. I would stay here again.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nursnanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Greystone Lodge On the River

Property: Greystone Lodge On the River
Address: 559 Parkway, Gatlinburg, TN 37738-3201 (Formerly Greystone Lodge at the Aquarium)
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool
Hotel Style:
#3 Best Value Hotel in Gatlinburg
#9 Family Hotel in Gatlinburg
#15 Romantic Hotel in Gatlinburg
Price Range (Based on Average Rates): $
Number of rooms: 257
Also Known As:
Greystone Lodge At The Aquarium Hotel Gatlinburg
Greystone Hotel Gatlinburg
Greystone Hotel At The Aquarium

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