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“Sugar House could be sweeter!”

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Mountain Shadows Log Home Resort
Ranked #62 of 78 Hotels in Gatlinburg
Reviewed September 4, 2013

We stayed at the Sugar House in mid August. It was our first trip to Gatlinburg area and I found Mountain Shadows via an internet search. We were satisfied with our cabin. It was cute and clean. We had a hot tub on the deck which was nice but I don't think all the jets worked. For our first dip we felt we had been completely disinfected as the chlorine was so strong! It burned off a bit as we left the cover off for a while!
Pros for this cabin: private with lots of tree cover around back deck, very clean and well furnished, close to downtown area, grocery and gas. Big jacuzzi tub and a nice size bath room.
Cons: the kitchen is poorly stocked for dishes and utensils...not one potholder in sight! There would not have been enough flatware for four. You have to take your trash to the office which is just crazy! We had two trash runs for the week, the last with a fully loaded car and we had to stuff a smelly bag of trash in to check out. Pool was not open in the evening when we would have used it. One last con....owners, please spring for a better cable package...it was hard to find news and weather!
All in all we enjoyed our stay at Sugar House but for the price we paid I did expect some more amenities.

  • Stayed: August 2013, traveled as a couple
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3  Thank DJWSummersville_WV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this reviewResponded August 3, 2015

We sincerely regret your less than satisfactory experience at the Sugar House cabin. We have notified the owners of your concerns of the areas requiring their approval and addressed some of the others we could shortly after your departure. Unfortunately there is no efficient way to handle garbage in the resort area due to poaching bears, raccoons, et al save for having it brought to the dumpsters. Even the permanent residents who live in the Mountain Shadows community are required to take their refuse to a county site as no outside containers are permitted in the community by the homeowner covenants.

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Reviews (119)
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75 - 81 of 119 reviews

Reviewed September 3, 2013

After reading some negative reviews about this resort I wanted to come back and confirm it was excellent.

We stayed in Southern Comfort Cabin and we could not have asked for more, 3 bedrooms, 3 baths, hot tub, washer and dryer, everything worked and it was much better then we were expecting.

We would stay here again in a heartbeat.

  • Stayed: August 2013, traveled with family
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2  Thank autumnsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this reviewResponded August 4, 2015

Thank you for the wonderful comments about your cabin and stay in Mountain Shadows Resort. We hope to see you again on a future visit.

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Reviewed July 18, 2013

We have stayed at cabins rented through Mountain Shadows several times, so we chose them when we learned we could book through them in our wedding package. We stayed our three package nights, three more nights in a second cabin and then stayed on for a seventh night in that second cabin. The office staff answered any concerns we had and helped us feel special on our honeymoon. Thank you Mountain Shadows, we love your cabins, they are our second home!

Stayed: July 2013, traveled as a couple
1  Thank Bruce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this reviewResponded August 7, 2015

It is always rewarding to hear from our repeat guests about their visits, especially when they have that sense of a home away from home. Thank you so very much.

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Reviewed June 30, 2013

Been to the mountains many times but this was a bad stay. We stay at Bear Trax . The floors were so dirty you had to keep your shoes on, very outdated and needed lots of work. We were charged $40 for something that they couldn't even tells us it was for. Never did see a playground .Had to go to office to catch trolley which was quite a ways from the resort. Not many towels and we asked them to fix a couple things but they never showed up. Never again!

  • Stayed: June 2013, traveled with family
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1  Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this reviewResponded August 10, 2015

We deeply regret your less than positive experience at our resort. We do make every effort to correct housekeeping or maintenance issues as we are made aware of them. We do not have any notation of any cleanliness issues being reported, but did have a maintenance work order that was completed during the stay and one that was turned in at check out, which was subsequently completed. Our resort is situated on a mountainside just off the major street where the city trolley runs in accordance with the city schedule. There is a parking area at the highway entrance (a three minute drive from any cabin in the resort) where guests can park and ride the trolley. The resort playground is located in the second phase of the resort opposite the resort portion this cabin is located (which is 2 doors from the resort swimming pool). A post script regarding the $40 charge: according to folio notations, the guest spoke with their bank while in our office and the matter seemed to be resolved as far as we could tell. We re-verified this with the bank afterwards to be sure we had not made any errors in guest billing.

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Reviewed June 22, 2013

The only reason I give this place less than five stars is simply because I've been to the smokies so many times, you can find better deals on cabins. As far as location, it's perfect. We stayed here on our honeymoon and the price of the cabin was included in our all-inclusive wedding package, otherwise, we would've probably picked another cabin. Not that anything was WRONG with this cabin, it just isn't the best value Gatlinburg has to offer. It was clean, every thing functioned, it was nicely secluded yet close enough to every thing we needed. A great honeymoon get away.

Room Tip: Studio cabins are TINY. Not for kids. Perfect for honeymooners. :) Loved the hot tub.
  • Stayed: June 2013, traveled as a couple
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1  Thank Sheena N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this reviewResponded August 11, 2015

Thank you for your comments about our perfect location and your cabin’s suitability for couples and honeymooners. We’re sorry we did not provide the value you feel may be available elsewhere. We do make every effort to keep our rates and special offers competitive with other rental companies and are usually told we have the best rates in the area. Please give us another try. All repeat guests receive a discount.

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Reviewed April 28, 2013

We were at Mountain Shadows Resort the week of Apr 20-26. There were eight of us in a 3 bedroom cabin. We did let them know there would be 8 adults, but the cabin was certainly not set up for 8!

Lack of towels and what were there were very small, lack of face cloths and hand towels. No towels for the hot tub, had to use your bath towels. Hot tub was old, leaked and needed serious work. Office is off site, so arriving late is an issue.

Parking is on a hill that makes San Francisco look like an knoll! No place for sun except sitting on the hill. Not comfortable at all. 2 ladies actually sat in the back of a pick up truck just to get a little sun.

ANTS!!!!!!! Kitchen was full of them! In the cupboards, on our food, everywhere! Once we sprayed Raid, they went into the bedrooms and bathrooms! Spray was good if you hit them, but the cabin needs to be fumigated!

Decorated nice, but certainly not set up for a party greater than five, maybe six at the most.

Theatre room had a great set up, nice projector and screen and a Harmon Kardon home theatre system, but only seating for 5! What is this all about??

Love the area, but will not be back to Mountain Shadows Resort!!

Room Tip: Be careful what you get. An 8 sleeper is not an 8 sleeper for 8 adults. Request a cabin where you...
  • Stayed: April 2013, traveled as a couple
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3  Thank Brad R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this reviewResponded August 12, 2015

We’re sorry this cabin was not suitable for you and your companions. We make every effort to put guests in a cabin that meet their comfort needs. Perhaps a 4 – bedroom unit was unavailable at the time of this stay when the reservation was made which certainly would have been more suitable. As all our cabins are individually owned, their sleeping set up is determined by the owners and detailed in our amenities listings. We do regret the situation with insects. All cabins do have monthly service for pests and when we are notified about any issue of this sort, our technician will come right out to handle it.

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Reviewed April 12, 2013

We had a couple getaway and brought our dog.

It was a very nice little cabin, Sugar House. There is an outdoor jacuzzi and grill with rocking chairs on the back porch. It had everything we needed to make our own meals. It made for a great romantic weekend. I especially liked the jacuzzi tub inside, it made for the best bubble bath of my life.

The cabins are very close to Gatlinburg. There is a grocery on the way into town, so there was no fuss in picking up provisions.

We found a little trail through the woods behind our cabin. Our dog loved exploring that little trail!

The only thing is I assumed there would be more privacy on the back deck, but it is in full view of the other cabins. Don't forget a bathing suit!

Having a quiet, beautiful and relaxing view of the mountains made for the best birthday I had ever celebrated.

Thank you, Mountain Shadows!

Room Tip: The back decks are not private, bring a bathing suit. Be careful while parking as the mountains can...
  • Stayed: February 2013, traveled as a couple
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Thank Molly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this reviewResponded August 13, 2015

We appreciate your nice comments about your birthday visit to Gatlinburg. Please come back and see us again.

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Additional Information about Mountain Shadows Log Home Resort

Address: 1901 E Parkway, Gatlinburg, TN 37738-5950
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #62 of 78 Hotels in Gatlinburg
Price Range: $151 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Mountain Shadows Log Home Resort 2.5*
Number of rooms: 48
Official Description (provided by the hotel):
Luxurious log homes - hot tubs, spas, fireplaces, fully equipped kitchens, gas/electric grills, game rooms, swimming pool. Honeymoons to Family Reunions. Gatlinburg trolley, Adjacent to National Park. Children's Playground. ... more   less 
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Also Known As:
Mountain Shadows Log Home Hotel Gatlinburg

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