Don't get me wrong this place has lots of potential. Good location for Gatlinburg (5 min) and easy bypass for Pigeon Forge (15 min). Our room was nicely laid out and nice view of trees, winding road underneath and mountain trolley (enclosed ski lift for multiple people) The is a fireplace, you have to provide all wood and clean out upon departure. There are also about 5-10 check list things to do prior to check-out; non of which are hard to do or individually take much time, just be prepared if you push the last minute time...also so many time shares have done away with these...just fyi. Pool with changing room and some activities for a game room can be checked out from front desk (ping pong ect) Use caution entering and exiting driveway and know that not all places listed in there book deliver up to that location.
We did have what seemed to be staff with the holiday blues, as if they couldn't wait to be off, understandably. However you still have people to wait on and they will have questions, especially if they have never been to the area. On holidays, you are left to fend for yourself, emergencies only by phone.
The only problem we had with the room was the smell, and when addressed we were told sorry they were booked so we couldn't change rooms or we could have some room treatment done but we would have to vacate. ???? There was like absolutely no one there, they do staggered check-in days so we could have been moved, the room cleaned or treated and given to someone else on one of the 2 other check in days. And the thought of vacate after a 10 hour drive and unloading....hmmm. Other problems with room included, doors did not shut correctly, all locks did not work, couch smelled really bad.
Caution to those with disabilities, there are ramps and elevators to get to your rooms, but if you need to do towel exchange, i guess you have to make arrangements with the front desk, several "mini" levels of steps to get there. Same with if you plan to do your own laundry, someone in your party will have to be able to get to laundry room, it is on offset level than any other, a good flight of steps down.
This was a RCI exchange, definitely not what we expected, but did work for a get away for quiet and rest.
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- Also Known As:
- Laurel Point Hotel Gatlinburg