We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Long time owner, and we are not thrilled at the recent changes.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Laurel Point Resort
Reviewed July 9, 2013

Since the early 80's, our family has owned two weeks in July at this time share resort. Normally, we have been reasonably happy with the resort. So it is with some regret that I write this scathing review.

Bear in mind, the weeks before, during, and after July 4th are the busiest weeks in the summer Gatlinburg resort market. Why would anyone ever schedule onerous and loud projects during peak season , especially when it is not emergency work?

Today, since 8am on a Tuesday, I have had Yellow Tape out in front our unit. Hammers banging away. Drills hammering through concrete. Workmen clanging. All of this is right outside door. The sign on the yellow tape said for residents ot to use the elevator. Let's hope noone is handicapped on the upper floors, since that is the only ADA access to the upper floors.

But that is not all. My unit is at the end of the A building. The C Building was under construction on Sunday, yes, Sunday, all day Sunday. The C & A building are next to one another, and the units under construction were on the end of the building next to A, so we could hear through the wall of our unit saws ripping wood, drills, and I think we even heard a hammer drill or jack hammer. Enjoy a nice relaxing sit in the rocking chair on the balcony.. with all the construction ruckus. Ahhh.. the mountains.

Monday, seven or eight parking spaces in front of A building, most of the parking for those units, were taped off, preventing access and use for most of the day to those units, 4 floors of units.

On other fronts, when I arrived at the resort, I had trouble even accessing the room. I always arrive After Hours, and there is a After Hours lock box service to gain your room key. This year, the 3rd party call center had no record of my arrival, and therefore did not have a key. It turns out, after finding another number to call into the system, that they were able to find a person who works at the resort who had not been at work in several days, who answered the call from her second job. She was able to let me into the lock box, and sure enough my key was in the box. The resort staff simply had not given that information to the answering service. The staff member who was on call that night, July 5th, was not answering her phone. So, it was dumb luck that Kayla answered her phone when she was not even On Call, and she at work at her second job. If she had not answered, I would have had to seek a hotel room elsewhere at 11:45pm with a cooler full of food that would have spoiled by morning in unless the hotel room had a refrigerator.

As for the unit itself, the furnishings in the living room have not been updated in about a decade. The dining room table has a leg that will collapse and send the entire table to the floor. The coffee table has a similar problem, so don't put your feet up on it, or rest anything more than the weight of a magazine. The sliding glass doors are in poor repair, and look to be about 30 years old, and do not securely shut. You can hear the traffic from all those fun loving & adventuresome Harley Davidson riders going by the road, just below the entire stretch of the A & C buildings. Leaving the resort, you are taking you life into your own hands since the driveway is a very steep and access the road from the inside of a blind hairpin turn. There was a fish eye mirror across the street, but since last year, someone has customized it by apparently gun shots. Gives a very homey, Mountain feel.

If you are used to good service when you are traveling, Gatlinburg is NOT the place. It's a have/have not demographic were a very few people own most of the property and businesses, rents are sky high, and wages are very low, and somehow, people just see fit to move away to find better work. Then there are the exchange students that soak up the jobs that locals would have worked, so that all adds up to a train wreck when it comes to hiring qualified management and employees. (I have a cousin who used to manage a corporate restaurant int his market, and he is thankful they have relocated him out of the market since the quality of labor here is very difficult to work with.)

We had been up in the park to photograph the sunset, and came straight down by about 9 or 9:15pm. To see the sunset, you really do have to go up the Park Road to almost to Newfound Gap, or drive over to Pigeon Forge. Kitchens, even in the summer months, shut down right around 9:30 or 10pm in Gatlinburg. So to eat and see the sunset, you really have to time it just right or you'll end up eating at Denny's.

There are several nice looking "featured" restaurants at the gateway to the National Park. We tried them all, and did not succeed in eating a meal. Calhoun's sat us for dinner, and noone spoke to our table for 10 minutes. We got up to leave, and noone stopped us. I had to actually say something to the hostess as we left, because she did not even notice that the table she just ushered in, was on their way out the door. No, it was not crowded, and we were the only people in the lobby as we left. And better still the manager was right there, and said nothing, even though he overheard my letting the hostess know of our departure and why we were leaving. So, we go across the street to the Cherokee Grill. The Host was unable to read the seating chart, honestly said he was new, and needed to find someone to help us. He never returned. So we left. We went to the Park Grill, and by now it is 9:45pm, about an hour after sunset. Their kitchen was already closed. We finally ended up at the Volunteer Pizza place on Ski Mountain Road, not really a sit down joint, but mostly deliveries. Jim and Gina runa legit pizza joint, and at least we had a good pizza with nice, intelligent, normal people.

Room Tip: Stay on the top floors in B or C building. Avoid A building, since you can hear more traffic, and pa...
  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank bmgatl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (108)
There are newer reviews for Laurel Point Resort
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

76 - 82 of 108 reviews

Reviewed May 28, 2013 via mobile

We were super satisfied with the place when we stayed over the long weekend holiday. Place was huge (2 bedrooms) with kitchenette, huge jacuzzi tub, and even a balcony with breathtaking view of the blue ridge mountains/smoky mountains! we arrived gazing at the huge full moon in a dramatic backdrop of the mountains and same thing on the morning with the hazy peaks greeting us. This is a definite stay-in place if you ever think of visiting the Great Smoky Mountains and also nearby Gatlinburg (which also I am surprised with their main street showcasing all those fabulous dinner shows, fares, and restaurants I almost thought it's the Vegas of the South!)

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank kamil517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

Hotel staff very friendly, condo was clean and very roomy, although bathrooms were dated. Had problems with hairdryer and jaccuzi tub upon arrival and repairman was there within minutes to fix it. Beautiful view of the mountains from our balcony. Game room had all the essentials (at no extra cost!).
Pool was warm, hot tub clean and relaxing.
Short drive to Gatlinburg but away from the hustle and bustle of the downtown.
Would definitely stay there again.

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank MaryP2166730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

Why would anyone stay at the Park Vista or the like when you have this place? Two private rooms, two bathrooms (one with a massive jacuzzi), living room, full kitchen, and balcony or you could go get a room with two doubles down at Fairmont for $50 more. I'm already booked for nine days in April!

I have a few details I would like to share;
1; you can check in late, but only with an outside phone; no 24 hour desk here. If you do check in late, you will still need to meet up with the front office for parking pass, etc. in the morning.
2; The road leading to the hotel is a bit steep and tight; main entrance is a blind spot.
3; You are housekeeping, as you are to take out your own trash, set the A/C, and remove used linens before checking out. I cant remember the specifics, but thats the just of it.

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank SouthSeaPirate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

Resort was comfortable and close to the ski slopes. It had beautiful views of the snowy mountains. i could see the Tram from my balcony. My kids loved to see it during the day and enjoyed it lit up at night . Decor was average and had all the essentials. Pool and hot tubs were a plus. Easy check in and check out procedures.

Room Tip: A and C building have views of the Ober ski Tram and the snow peeks. Very pretty.
  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Gustavo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2012

We go to the smokies every year in the fall and we always stay at Laurel Point Resort. The units are always clean and the new King sized beds are very comfortable. I especially love the quilt set in the master bedroom. The entire master bedroom looks very "warm" and inviting. To top it off, there is a HOT TUB for TWO in the master bath (and a hot tub in the indoor pool house).

We LOVE the view from our balcony. It is very quiet and it is relaxing to look at the mountains and not all of the buildings that are downtown. Since we like to hike in the mountains, play in Townsend, watch the shows in Pigeon Forge and eat in Gatlinburg, it is the PERFECT location for us. It is right on the edge of the Smoky Mountains and only 2 miles from downtown Gatlinburg. To top it off, the staff are very good at helping us get "around" the traffic. That is important because we get to spend more time relaxing and less time sitting in traffic.

The management has been making the resort nicer each year. The indoor pool area, hot tub, sauna, exercise room, and game room are all awesome. The grounds are well kept and beautiful. Also, there is even a place to sit around a campfire and roast marshmallows. My favorite thing is trying to win FREE tickets to some of the shows and attractions. That always helps us hold some of our costs down and that allows us to do more things while we are in the area.

More than anything, the staff are absolutely AWESOME. They ALL seem to really "care" about our comfort and they go above and beyond anything that we expect. They treat us like "family". Also, they are always willing to refer us to the best of everything. We have found some of the most awesome places to visit, play and eat because of the recommendations from the staff. We are still finding new things to do in the area. This year, we ran out of vacation before we ran out of things that we wanted to do. Thankfully, we get to go back next year. We can hardly wait.

Oh, by the way... we have seen bears each of the last 4 years. AWESOME!!!!!!

Room Tip: The top floors have the best views and there are ELEVATORS:)
  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Nina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2012

It's like home away from home. The staff is always friendly and helpful. Always very clean and neat grounds and condo's. We love going here year after year. Would move there in a second all the family loves it there probably because of the condo and the staff. Even the Black bears are friendly. My kids loved being less than 30 feet from a bear cub. They have done a lot of updating lately and it's amazing! (Even though it didn't seem to need it before.) We would have loved to take the master bedrooom set home with us! Enjoy the pool and hot tub or the jacuzzi in your room after a day of sight seeing. Or go to the excercise or game room for a little bit of fun. If you are going to Gatlinburg this is the place to stay!!! You won't regret it!! You will go home so relaxed and sorry you had to leave:)

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Gatlinburg
1.1 mi away
Gatlinburg Town Square Resort By Exploria Resorts
1.9 mi away
Fairfield Inn & Suites Gatlinburg North
0.8 mi away
Bearskin Lodge on the River Hotel
Show Prices
Show Prices
Show Prices
1.3 mi away
Laurel Inn Condominiums
Laurel Inn Condominiums
#18 of 53 in Gatlinburg
129 reviews
6.2 mi away
Mountain Meadows By Exploria Resorts
0.9 mi away
Oak Square at Gatlinburg
Oak Square at Gatlinburg
#20 of 53 in Gatlinburg
132 reviews
Show Prices
Show Prices
Show Prices

Been to Laurel Point Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Laurel Point Resort

Address: 805 Ski Mountain Rd, Gatlinburg, TN 37738-3904
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool
Hotel Style:
Ranked #23 of 53 Specialty Lodging in Gatlinburg
Price Range: $139 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Laurel Point Resort 2.5*
Number of rooms: 6
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, TripOnline SA, Cancelon, Priceline and Hotwire so you can book your Laurel Point Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Laurel Point Hotel Gatlinburg

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing