I was trying to get a quote for a block of rooms for next July. I called the hotel and Claudette answers the phone. I asked for the sales office. She said she is working sales. So I proceeded to tell her what I needed. When she gave me the quote I told her I needed that in writing. She said I couldn't get it in writing unless I paid. I'm planning this event next year and every other hotel I've called all sent a quote by email. So she said if I want it in writing then I need to call back Monday and talk to Sales. Now I'm confused because she said in the beginning of the call she was working in sales! So I said to her, if you wasn't working in sales or couldn't help me, you should have transferred me to someone who could! Before I could finish my sentence, she started yelling and hung up on me...some Southern Hospitality! I called Marriott customer service and got a sweet girl who helped me and turned the whole mood around. Still not sure if I want to hold my event there because of the bad taste Claudette left in my mouth! Claudette is very rude and if this is how their hotel does business, I won't be staying there now or later! There are plenty of other hotels in the area to choose from! Don't get me wrong, the hotel is nice (been there before) but their staff is rude and needs to be retrained in their customer service skills!
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Hotwire, TripOnline SA, Cheap Tickets, Cancelon and getaroom.com so you can book your Fairfield Inn & Suites Gatlinburg North reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Fairfield Inn & Suites Gatlinburg North Hotel Gatlinburg
- Fairfield Inn And Suites Gatlinburg North
- Fairfield Inn Gatlinburg
- Fairfield Gatlinburg
- Gatlinburg Fairfield Inn