Wife new bride and I walked to check availability. We were pleased that we could find a special room. I handed over my credit card to reserve (the room was not yet ready needed to be cleaned). We filled out guest registration. We left to return 2 hours later to go to room. We were told that that room had been given to another guest. All that was available was on a lower floor. That is not what we wanted or expected. After speaking to a manager we received a discount. Handed over credit card. When we got home I found that they ran my credit card for full amount (rather than authorize it). The credit followed by a few days meantime my bank account went negative (we ran a tight trip), waiting for that credit. The hotel was not interested in doing anything to help what cost me extra money by tthem running a strange check in procdure. I have worked for three diferent hotels and visited many. Never before now have I seen a check in that ran a card instead of authorize for check in.
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- Also Known As:
- Bearskin Hotel On The River
- Bearskin Lodge Gatlinburg Tennessee
- Bearskin Lodge On The River Gatlinburg Tn